TriageLogic

05/06/2026

Happy National Nurses Week 💙

Nurses are often the first point of contact for patients — listening to their concerns, assessing symptoms, and guiding them to the appropriate level of care.

In telephone triage, that means making important decisions without ever seeing the patient — all while providing reassurance and clarity.

We’re grateful for the skill, compassion, and dedication nurses bring to every interaction.

Thank you for everything you do to support patients and improve access to care.

American Nurses Association, ENA (Emergency Nurses Association), American Association of Critical-Care Nurses

05/05/2026

Communication breakdowns are still delaying care — and in many cases, the issue starts before a clinician ever gets involved.

High message volume, incomplete details, and misrouted requests can create unnecessary risk for both patients and providers.

This article takes a closer look at how structured medical message intake can help practices improve accuracy, response times, and patient access. If your team still relies on voicemails and manual notes, it may be time to rethink the process.

American Medical Association, HIMSS

04/30/2026

04/28/2026

More hospitals are treating patients at home to reduce overcrowding — but that changes how care decisions are made.

Without in-person assessments, many of those decisions now start with a phone call.

That’s why nurse triage is more important than ever.

With the right protocols and support, triage nurses help patients get the guidance they need — whether it's about managing symptoms at home or seeking urgent care.

If your hospital is expanding at-home care, learn how triage services can support it by reading our latest article (link in the comments).

American Hospital Association, Medicare

04/23/2026

Patient trust is hard to earn and easy to lose. Don't let a cybersecurity gap be the reason you lose yours.

Healthcare teams are up against real threats every day: phishing emails, unsecured devices, and workflows that weren't built with today's risks in mind.

The good news is that there are practical steps you can take right now to protect your organization.

We're breaking down the key areas to review across nurse triage and telehealth — from encryption to staff training to what happens when things go wrong.

Follow the link in the comments to learn more.

Cybersecurity and Infrastructure Security Agency, U.S. Department of Health and Human Services

04/21/2026

AI is playing a bigger role in health care — but recent concerns about its use in psychiatric triage demonstrate why providers should have oversight and the final say on clinical decisions.

When it comes to nurse triage and medical call centers, learn how AI can improve certain aspects of patient engagement when used by licensed RNs (link in the comments).

American Nurses Association, HIMSS, American Telemedicine Association

04/16/2026

After-hours patient calls can be difficult to manage, especially when teams are balancing limited staff with timely guidance.

Being consistent with that guidance really depends on having the right tools.

This video explains how triage software helps nurses interact with patients by using established protocols and structured documentation to support better communication.

American Nurses Association, HIMSS, American Academy of Ambulatory Care Nursing

04/15/2026

Have you delayed seeing a doctor over vague symptoms?

Charu Raheja, CEO of TriageLogic, had that moment at 40, before a stroke caused her to wake up unable to speak English or recall memories she'd held her whole life.

Her road to recovery now guides our team in building solutions focused on the patient journey. Follow the link in the comments to learn more about her experience.

Baptist Health Jacksonville, American Heart Association

04/14/2026

Most people think of health inequities as issues that happen during treatment — but what if they start earlier?

For many patients, getting care begins with a phone call or message. When that process is slow, confusing, or inconsistent, it can delay care before it even begins.

Discover how message intake impacts care access and how automation can drive efficiency and equity.

American Hospital Association, Mayo Clinic, Baptist Health Jacksonville, UF Health Jacksonville

04/09/2026

When a patient calls more than once, it’s easy to think it’s just a repeat request.

But in nurse triage, repeat and acute callers can be a sign that something more serious is happening.

A patient who calls multiple times in a week — or more than once in 24 hours — about the same concern may need a closer look, not a quicker response.

That’s where structured triage and strong listening skills make a difference.

Learn how triage nurses handle these situations.

American Nurses Association, American Telemedicine Association, HIMSS