The conversational AI solutions created by RXG AI has a meaningful positive impact on both the bottom-line of your customer service function and your net promoter score. By creating extra time for human agents to problem solve the most-complex inquiries, customers end up with a far better experience at every part of their journey. The future of chatbots is that businesses will automate simple paym
ents and allow users to pay directly over live chat or Facebook Messenger apps. The instant process makes the customer happy and improves customer satisfaction. MasterCard has also launched a chatbot, especially for customer payments. Because conversational AI doesn't rely on manually written scripts, it enables companies to automate highly personalized customer service resolutions at scale. This makes every interaction feel unique and relevant, while also reducing effort and resolution time. Businesses use conversational AI for marketing, sales and support to engage along the entire customer journey. One of the most popular and successful implementations is conversational AI for customer service and customer experience, a $600B industry with a lot of repetitive knowledge work. The conversational AI market is expected to grow to $15.7 billion globally by 2025, according to Markets and Markets. This shows that the conversational AI trends in 2021 have moved beyond the hype around the term AI.
