Easy On Hold

06/10/2026

The picture says it all...

When it comes to customer care, AI often over promises and under delivers.

If you're looking for a better way (AKA what your customers really want), give us a call 📞. You'll get a real person with real solutions!

06/09/2026

We get this question pretty often—can you use Sonos for business music?

Short answer: yes, and a lot of our customers do.

What matters is making sure you’re using a properly licensed source and that it’s set up consistently across your space. The goal isn’t just to have music playing—it’s to create an environment that feels intentional.

Sonos makes that part easy. You can control zones, adjust volume by area, and keep things consistent with minimal effort.

If you’re already using Sonos, it’s worth taking a look at how you’re handling the music side of it.

https://hubs.la/Q04hZVMm0

06/01/2026

If you’re a RingCentral RingEX user, you know updating on-hold messages isn’t exactly simple. We send the files, and then it’s up to you to upload them or track down someone else who can. It gets the job done, but it’s not quick, and it’s definitely not convenient when you’ve got a full plate.

That’s why our customer, Mainstreet Pediatrics in Parker, CO, decided to try our new RingEX integration.

The Easy On Hold RingEX App is an automated system for uploading, scheduling, and delivering on-hold messages and music that refreshes and changes constantly.

Rather than requiring teams to manually create, upload, and change audio files, users manage everything in a simple online portal. Programming each topic or song is simple. Set the start date, stop date, time of day to play, days of the week to play, and which queue to play on.

For the Mainstreet Pediatrics team, keeping on-hold messages up to date isn’t just a nice-to-have; it’s a key part of the patient experience. They use that time to answer common questions about medications, treatments, and office hours, helping families get the information they need without waiting on hold for a staff member.

I spoke with co-owner Brian Phipps about their experience using the integration and what’s changed since making the switch.

Interview with Mainstreet Pediatrics about using Easy On Hold / Rin...

05/27/2026

This credit union show reminded me...

There’s a lot of focus right now on automation, AI, and self-service, and all of that has its place. But in an industry like credit unions, where relationships and trust are central, the phone is still a critical part of the experience. They don’t call their customers "customers"; they call them "members," and that mindset shows up in how seriously they take human interaction.

What struck me, though, is that even in organizations that care deeply about the member experience, there’s often a gap in how people are treated while on hold. That time is still treated like filler; something to cover with music or a generic message until the “real” interaction begins.

Yet, that moment is part of the interaction.

If someone has chosen to call and is willing to wait, they’re engaged. They’re forming an impression. And if everything else about the organization is built around clarity, trust, and connection, what they hear during that time should support that—not work against it.

The technology is evolving quickly, but the expectation for a human experience hasn’t gone away. In many cases, it’s becoming more important, not less.

05/11/2026

What Businesses Can Do Right Now to Avoid Robotic or Outdated Messages

When you struggle with outdated recordings, robotic-sounding messages, or scripts that feel too pushy, new tools can help. For just a small example, Easy On Hold offers:

o AI Studio, which creates instant text-to-speech in up to 151 languages and mixes it with licensed music.

o Professional voice recordings that provide a consistent, authentic tone that callers trust.

o The Content Control Center™, a portal that allows you to schedule updates by time of day, week, or season.

These options show how AI efficiency works with human voice authenticity. Together, they keep on-hold messaging relevant without adding stress for IT or callers.

https://hubs.ly/Q04g5KqY0

05/01/2026

RingCentral Integration Review

Easy On Hold's new app for RingEX means Ring Central users don't have to upload message on hold files anymore. EOH President talks with Mainstreet Pediatrics https://hubs.la/Q04f8YxP0 about how easy it is to manage their on-hold content now.

https://hubs.la/Q04f8q2q0

04/27/2026

How Streaming Music on Hold Reduces Hang-Ups and Improves Engagement.

From neuroscience research to UK telecom data, the message is clear: music improves caller patience, and streaming is the most effective way to deliver it.

If you’re still using silence or outdated audio files, it’s time for a change.

Start streaming music on hold today—because every call is a chance to keep or lose a customer. Book a demo with Easy On Hold® and hear the difference.

https://hubs.la/Q04dyJH70

04/20/2026

Benefits of IVR Professional Voices

Few things frustrate a customer faster than being trapped on hold or forced to repeat themselves. That’s where Interactive Voice Response (IVR) can help. Done right, IVR removes friction by giving callers faster answers, smarter routing, and simple self-service tools that work without human intervention.

o IVR provides 24/7 self-service, giving customers access to account details and support without requiring extra staff.

o Smarter call routing reduces hold times and minimizes the frustration of repeated transfers.

o Automating routine requests lowers operational costs and allows agents to focus on complex issues.

o Handling basic tasks through IVR helps reduce agent burnout and improves the quality of live support.

o Caller interaction data from IVR offers insights that improve future processes and enable personalized experiences.

https://hubs.la/Q04cNszG0

04/13/2026

Why AI-Generated Voice Is the Future of On-Hold Messaging

Because the voice models are designed to align with Easy On Hold’s professional talent, the sound remains steady over time. Teams avoid mismatched tones across updates and maintain a consistent brand voice across greetings, on-hold messages, and other caller-facing audio.

04/06/2026

Elevate Your Music (Not Elevator Music)

Elevating your music doesn’t mean making it complicated. It means making it intentional. Choosing something that reflects who you are, fits your environment, and actually supports the experience you want to create.

Because while customers may not always remember what they heard…
They remember how it felt.

I break this down further in our latest article—including what “elevated” actually sounds like and how to get there.

Check it out!
https://hubs.la/Q049Mk0j0