Towner Communications

Towner Communications Towner is a powerhouse in the Business-to-Business telecommunications, having over 67 years of commu

Reliable phone systems start long before the first phone rings.We've been in businesses with brand-new phone systems tha...
08/14/2026

Reliable phone systems start long before the first phone rings.

We've been in businesses with brand-new phone systems that sounded terrible.

The phones weren't the problem.

The network was.

Clear, reliable business communications don't happen because you bought the newest cloud phone system. They happen because the network underneath it was designed for real-time voice traffic.

Quality of Service (QoS), voice VLANs, structured cabling, proactive monitoring, and redundancy rarely make the sales brochure—but they're often the difference between a phone system employees trust and one they complain about every day.

Whether your organization uses Microsoft Teams Phone, Mitel, Zoom Phone, or another cloud communications platform, the same principle applies: your communications platform is only as reliable as the network supporting it.

We refreshed one of our longest-running resources to explain what actually creates a reliable VoIP network—and what causes call quality issues before they become business problems.

Read it here:
https://townerkc.com/3-keys-to-a-reliable-voice-network/

Wi-Fi isn't the enemy. Bad Wi-Fi is.Every week we hear someone say:"Our phones don't work because they're on Wi-Fi."Not ...
08/12/2026

Wi-Fi isn't the enemy. Bad Wi-Fi is.

Every week we hear someone say:

"Our phones don't work because they're on Wi-Fi."

Not necessarily.

Modern business Wi-Fi can support excellent VoIP performance.

The real questions are:

• Is coverage consistent?

• Are the access points overloaded?

• Is Quality of Service (QoS) configured?

• Is the wireless network designed for voice traffic?

We've seen beautifully designed wireless networks outperform aging wired environments.

We've also seen expensive phone systems struggle because the wireless network wasn't built for real-time communications.

The network almost always tells the real story.

Our latest guide explains what businesses should evaluate before moving to cloud communications or Microsoft Teams Phone.

🔗 https://townerkc.com/voip-bandwidth-requirements-kansas-city/

Towner Communications has officially been named to the 2026 Inc. 5000 list of America’s fastest-growing private companie...
08/11/2026

Towner Communications has officially been named to the 2026 Inc. 5000 list of America’s fastest-growing private companies.

This year, we ranked No. 3,893 nationally with 64% three-year growth.

It is our third Inc. 5000 appearance:

2019: No. 4,251

2020: No. 2,349

2026: No. 3,893

Apparently, once is exciting. Twice is validating. Three times means someone should probably stop leaving the growth button unattended.

Awards celebrate the percentage. They don’t show what created it.

They don’t show the thousands of calls answered, systems installed, cables pulled, client emergencies handled, and complicated telecommunications problems translated into something resembling English.

They don’t show our employees taking ownership, our clients trusting us with business-critical communications, or our partners and families supporting every slightly unhinged growth idea along the way.

That is what built this.

For more than 80 years, Towner Communications has helped organizations stay connected through business phone systems, unified communications, contact center technology, structured cabling, surveillance, and communications infrastructure.

Today, we are proud to be a three-time Inc. 5000 honoree and a women-owned telecommunications company representing the KC metro.

To our employees: You made this happen.

To our clients: Your trust made it possible.

To everyone who helped us grow: Thank you for answering the call. Literally and figuratively.

Three Inc. 5000 appearances.

One extraordinary team.

Absolutely no plans to start acting normal now.

Who helped change the trajectory of your business? Tag them below and give them the credit they deserve.

https://townerkc.com/towner-communications-named-to-the-2026-inc-5000-for-the-third-time/

The wrong question is "How many employees do we have?"The better question is:"How many people are talking at the same ti...
08/10/2026

The wrong question is "How many employees do we have?"

The better question is:

"How many people are talking at the same time?"

That's how VoIP bandwidth is calculated.

A 100-person office might only have 12 active calls.

A 20-person customer service team might have all 20 employees on calls simultaneously.

Planning bandwidth around employee count often leads to overbuying internet—or worse, underestimating what your network actually needs.

Successful VoIP deployments begin with understanding how your business communicates, not simply how many people work there.

That's one of the reasons we updated our VoIP bandwidth guide—to help businesses estimate bandwidth based on real-world usage instead of guesswork.

🔗 https://townerkc.com/voip-bandwidth-requirements-kansas-city/

How does your organization estimate future network capacity?

Your speed test might be lying to you.A business runs a speed test.500 Mbps download.100 Mbps upload."Looks great."Then ...
08/07/2026

Your speed test might be lying to you.

A business runs a speed test.

500 Mbps download.
100 Mbps upload.

"Looks great."

Then the phones start cutting out every afternoon.

The problem wasn't bandwidth.

It was that every VoIP call was competing with Teams meetings, cloud backups, file synchronization, security cameras, and everything else happening across the network.

A speed test measures capacity.

It doesn't tell you whether your network is designed for real-time voice.

That's why we spend as much time looking at Quality of Service (QoS), latency, jitter, packet loss, switches, firewalls, and wireless design as we do internet speed.

Reliable business communications start with the network—not the phone system.

We completely refreshed our guide on VoIP bandwidth requirements to help businesses understand what actually affects call quality before they migrate to cloud communications or Microsoft Teams Phone.

🔗 https://townerkc.com/voip-bandwidth-requirements-kansas-city/

What's the most common networking issue you've seen affect voice quality?

We've never believed that "replace everything" is a technology strategy.Before recommending new hardware, new software, ...
08/05/2026

We've never believed that "replace everything" is a technology strategy.

Before recommending new hardware, new software, or a cloud migration, we ask a few simple questions:

• Is your Mitel system stable?
• Does it meet your business needs?
• Can experienced support extend its useful life?
• What risks actually exist today—not five years from now?

Those answers matter because every organization is different.

Some Wisconsin businesses are ready for cloud communications. Others can gain years of additional value from a well-supported Mitel environment with targeted upgrades and proactive maintenance.

Good engineering starts with understanding the environment—not assuming the answer.

If you're evaluating your communications strategy, comparing vendors, or searching for Mitel support in Wisconsin, we've put together a resource that explains how we approach support, optimization, and long-term planning.

https://townerkc.com/mitel-support-wisconsin-minnesota/

If your business phone stops receiving calls, don't blame the phone just yet.That's usually where people start.It's rare...
08/04/2026

If your business phone stops receiving calls, don't blame the phone just yet.

That's usually where people start.

It's rarely where the problem ends.

One of our customers recently had an extension that suddenly stopped receiving incoming calls. The phone looked normal. It could make calls. Nothing obvious appeared to be wrong.

The culprit?

A forgotten call forwarding rule.

Five minutes into the wrong troubleshooting path and you're pricing new phones.

Five minutes into the right troubleshooting path and you're back in business.

That's the difference between fixing symptoms and finding root causes.

Business communications systems are full of moving parts—call routing, user profiles, forwarding rules, extension programming, network settings. The handset is only one piece of the puzzle.

If your business phone isn't receiving calls, there's a good chance the phone isn't actually broken.

We broke down the real customer story—and what every business should check before replacing hardware.

Read it here:
https://townerkc.com/customer-reviews/business-phone-not-receiving-calls/

Some of the most reliable phone systems we see in Wisconsin have one thing in common:Nobody currently on staff remembers...
08/03/2026

Some of the most reliable phone systems we see in Wisconsin have one thing in common:

Nobody currently on staff remembers how they were built.

The platform has been running for years. Calls still flow. Customers still get through.

Then someone needs a new call route, an office expansion, a SIP trunk update, or a contact center change—and suddenly everyone realizes the documentation disappeared with the last provider.

That's why telecommunications experience still matters.

Understanding a Mitel environment isn't just about fixing today's issue. It's about giving your organization the confidence to make future decisions without guessing.

Our engineers work with Wisconsin businesses to support existing Mitel environments, optimize unified communications, improve resilience, and create practical modernization plans when the time is right—not simply because the calendar says it's time.

If your organization inherited a Mitel phone system and you're wondering what you actually have, this guide is a great place to start.

https://townerkc.com/mitel-support-wisconsin-minnesota/

A phone system doesn't become obsolete because it gets older.It becomes a problem when nobody knows how to support it.Th...
07/31/2026

A phone system doesn't become obsolete because it gets older.

It becomes a problem when nobody knows how to support it.

That's the situation many Wisconsin organizations are facing today. Their Mitel phone system still handles thousands of calls every week, but the engineer who originally installed it has retired, their provider has shifted to different platforms, or support has become increasingly difficult to find.

Replacing a stable communications system isn't always the right answer. In many cases, the better investment is extending the life of technology that already works while creating a modernization plan that fits your business—not someone else's sales cycle.

That's where experienced telecommunications engineering makes a difference.

Our team supports Mitel MiVoice Business, MiCollab, contact center platforms, SIP trunking, hybrid communications environments, system upgrades, and ongoing business communications support for organizations across Wisconsin.

Whether you're supporting a manufacturing facility in Green Bay, a healthcare organization in Milwaukee, a financial institution in Madison, or a growing business anywhere in Wisconsin, reliable communications shouldn't depend on whether your original vendor is still around.

If you've been asking, "Who supports Mitel phone systems in Wisconsin?" or "Do we really need to replace our Mitel system?" we built this resource to answer those questions.

https://townerkc.com/mitel-support-wisconsin-minnesota/

We could advertise one very attractive price for replacing Lumen SIP trunks.It would probably be wrong.SIP trunking cost...
07/30/2026

We could advertise one very attractive price for replacing Lumen SIP trunks.

It would probably be wrong.

SIP trunking costs depend on concurrent calls, locations, phone numbers, calling usage, failover requirements and optional features.

Then there is the current Lumen agreement, where voice, connectivity and other charges may be bundled together because telecom contracts enjoy keeping things interesting.

So Towner’s pricing strategy is fairly simple:

Show us the bill.

We’ll identify what you have, what you are paying for and what the business actually uses. Then we’ll build:

• An apples-to-apples cost comparison
• A right-sized SIP configuration
• A contract and transition timeline
• A plan for what should stay and what should change

If the new solution saves money, we’ll show you exactly how much.

If it does not, we’ll tell you before anyone signs anything.

We are trying to win your business—not an award for creative arithmetic.

Show us the bill:
https://townerkc.com/lumen-sip-trunking-alternative/

Address

310 W. 89th Terrace
Kansas City, MO
64114

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

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