Service Performance Insight

05/05/2026

SPI is now offering a bundle of three of its most popular reports, and at a 47% discount!

SPI offers a bundle of three reports: 1) The 2026 PS Maturity Benchmark, 2) The Impact of Artificial Intelligence on Professional Services, and 3) The Structural Divide in Professional Services - Why Sales and Professional Services Continue to Clash. These reports have a list price of $4,700.

11/26/2025

The great switch - on site delivery in professional services, moving to off site - the industry hasn't snapped back after COVID, its continued the separation.

11/26/2025

Proud to have Kantata as the first the harness the power of SPI Inside!

By Connor Budden (né Metcalf) , Global Director, Service Performance Insight In a world where AI gives us access to all the data we could ever need, real advantage comes not from more data – but from the right data. For nearly twenty years, SPI Research has studied what makes the world’s best p...

11/11/2025

Take the assessment today to get your own custom benchmarking from SPI! Absolutely free + the 2026 PS Maturity Benchmark report & the new Exec Insights report.
Linked: https://spiresearch.com/reports/2026-ps-maturity-benchmark/

10/17/2025

The future of Professional Services performance intelligence is here 🚨

We’re proud to introduce SPI Inside™ — our newest innovation bringing real-time benchmarking and performance insight directly into the platforms PS firms and teams rely on every day.

Our first partnership sees Kantata become the first platform to embed SPI’s trusted dataset — giving users instant access to the industry’s richest performance benchmarks within their own environment.

No more guesswork. Just real data, real comparisons, and real-time insight to help firms see where they stand and how to improve.
A new chapter in performance intelligence starts here.

Learn more: https://spiresearch.com/2025/10/16/spi-kantata-benchmarking-integration-announcement/

10/03/2025

Why PS Maturity Matters.

09/16/2025

Three big reasons to join the community in the 2026 survey:

- Shape the industry’s most trusted benchmark
- Get your company’s PS Maturity Scorecard, free
- Receive the full Benchmark report + Exec Insights report

Link in the comments 👇

Please share with your network - the more who participate, the more powerful the insights become.

09/15/2025

𝙎𝙋𝙄 𝙖𝙧𝙚 𝙚𝙭𝙘𝙞𝙩𝙚𝙙 𝙩𝙤 𝘼𝙣𝙣𝙤𝙪𝙣𝙘𝙚: The 2026 Professional Services Maturity Benchmark™ survey window is now open! Linked Below!

𝘾𝙤𝙢𝙥𝙡𝙚𝙩𝙚 𝙩𝙝𝙚 𝙨𝙪𝙧𝙫𝙚𝙮 𝙗𝙮 𝘿𝙚𝙘𝙚𝙢𝙗𝙚𝙧 12 𝙖𝙣𝙙 𝙧𝙚𝙘𝙚𝙞𝙫𝙚:
✔️ Company-wide SPI Maturity Benchmark Scoring (new in 2026)
✔️ A 10-page Executive Insights Report (new in 2026)
✔️ The full Benchmark Report (valued at $2,795)

All free of charge. No pitch, just insights and value.

Take part here 👉 https://spiresearch.com/reports/2026-ps-maturity-benchmark/

Now in its 19th year, the industry’s most trusted benchmark helps PS leaders understand where they stand and set new performance targets aligned with the market.

If you value what SPI do, help spread the word - 𝙥𝙡𝙚𝙖𝙨𝙚 𝙧𝙚𝙥𝙤𝙨𝙩 / 𝙡𝙞𝙠𝙚 / 𝙘𝙤𝙢𝙢𝙚𝙣𝙩 - 𝙩𝙝𝙖𝙣𝙠 𝙮𝙤𝙪.

Survey Open! Benchmark your Professional Services performance, for FREE. Join 1000+ firms, receiving PS Maturity scores, an Exec Insights paper & full Benchmark report.

08/05/2025

SPI's 2nd annual benchmark survey on 𝘁𝗵𝗲 𝗜𝗺𝗽𝗮𝗰𝘁 𝗼𝗳 𝗔𝗜 𝗶𝗻 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 is now live. Take part to receive your 𝗳𝗿𝗲𝗲 𝗰𝗼𝗽𝘆 direct to your inbox: Linked Here 👉 https://www.surveymonkey.com/r/2025AIPS

Help shape the future of AI in PS.
Dispel the hype. Share what’s real. Reveal the ROI.

04/18/2025

Professional Services Performance is all connected! No one lever works in isolation from the rest!