HostMy

11/12/2024

Are your employees OVERWHELMED trying to respond to customers?

91% of customers are interested in receiving texts from businesses.

💡 What if you allowed customers to text your main business phone number?

Streamline customer interactions with business texting from HostMyText:

--> Engage more customers with fewer staff
--> Manage many conversations simultaneously at your convenience
--> Increase response rates, signups and reduce no-shows

Here is what one of our customers recently had to say about HostMyText:

"HostMyText frees up resources. It's quick and easy. It saves us time."
~ Bitsy Edge, Bottenfield Pediatrics Associates

💬 Increase customer engagement while reducing the strain on your staff using HostMyText. Visit hostmy.com/text to learn more and connect with our team.

10/30/2024

62% of calls to businesses go unanswered, and 80% of callers will not leave a voicemail.

Missed calls can mean frustrated customers and lost revenue.

What about business texting? 91% of customers report that they are interested in receiving business texts.

HostMyText is a powerful business texting platform that integrates seamlessly with your current HostMy phone system and allows your business to:

--> Receive and respond to texts from a business number
--> Text callers back instantly, even when you can't pick up the phone
--> Manage all text conversations in a shared team inbox
--> Set up auto-replies to common questions
--> Respond safely and effectively from any company-approved phone

HostMyText allows you to communicate with customers more efficiently and with fewer staff.

HostMyText is surprisingly affordable (making the ROI virtually immediate), and there’s also no risk and no long-term contracts to sign.

Better engage with today's customers using HostMyText.

💡For more information and to get started, please visit www.hostmy.com/text

10/29/2024

🗞 Did you happen to catch the article, "Don’t You Dare Call Me Without Texting First" in the The Wall Street Journal yesterday?

It highlights a shift in our communication preferences. The traditional phone call 📞 is no longer the go-to method for many consumers.

The shift is evidenced by:
☑ Declining Response Rates for Phone Calls: Customers often ignore calls, leading to delays in communication.

☑ Consumer Preference for Texting: Many people now prefer a text message before a call, or even instead of a call.

According to the Wall Street Journal, the etiquette around phone calls is changing. More consumers expect a text message BEFORE receiving a call, and that is impacting how businesses communicate.

How Can You Adapt? (According to the WSJ)

1. Set Clear Communication Preferences: Ask your clients and team members how they prefer to be contacted and respect their choices.

2. Text Before Calling: Send a quick text to schedule a call. This respects the recipient's time and increases the likelihood of a response.

3. Train Your Team: Ensure your team is aware of these changing norms and adapts their communication strategies accordingly.

Read the full article, here: https://www.wsj.com/lifestyle/phone-etiquette-text-before-calling-6015145b?st=nf4utsmc440r1gv

Have you noticed this shift in preferences among your clients and colleagues? Please consider sharing your experiences and tips in the comments!

⭐ Need help? Improve engagement with customers using HostMyText. View our profile to Contact us.

‘Extremely annoyed.’ The etiquette of unexpected phone calls divides friends, families and co-workers.