AVAIL Technology Solutions

02/20/2025

We’re excited to share that AVAIL Technology Solutions' advisory business has been acquired by Bluewave Technology Group, a leading technology advisory and sourcing firm serving businesses nationwide. For over 35 years, AVAIL has built a reputation as a trusted advisor, helping businesses make the best technology decisions. Now, as part of Bluewave, we’re taking our mission even further.

This acquisition enables us to expand our resources and enhance our services, giving our clients access to Bluewave’s robust expertise across cloud, network, customer experience (CX), and security solutions. Our commitment to client advocacy remains the same—now backed by Bluewave’s industry-leading resources and extensive technology partnerships.

We’re grateful for the trust our clients have placed in us over the years, and we look forward to continuing to serve you as part of Bluewave. Stay connected with us and follow Bluewave Technology Group for future updates.

🔗 Read the full press release here: https://bluewave.net/newsroom/bluewave-acquires-avail-technology-solutions/

05/03/2024

In case you missed it, here are some highlights from AVAIL Technology Solutions, 2nd Annual Customer Centric Services Summit at Spooky Nook Sports. Where we aimed to help clients enhance their customer experience. The summit included a panel discussion with leading providers on the latest developments in cloud-based phone systems and call centers, covering Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). The event also featured breakout sessions on IVR efficiency, workforce management, and the role of AI in customer service strategy. Attendees learned about promising future trends in SDWAN for UCaaS/CCaaS, team collaboration enhancement, and seamless integration of CRM/ERP systems.

Thank you to all who participated! CallTower, SCB Global Ltd, Observe.AI, RingCentral, 8x8, Talkdesk, Dialpad buy sell, SolEx, Zoom, Vonage, Genesys, Regal.io, Five9, Cato Networks, and 11:11 Systems

AVAIL Technology Solutions hosted our 2nd Annual Customer Centric Services Summit at Spooky Nook Sports on April 11th, 2024. The summit included a panel disc...

04/08/2024

Exciting news! Our Customer-Centric Services Summit is just 3 days away on April 11th, 2024! Join AVAIL Technology Solutions to learn about the latest advancements in phone systems and call centers in the cloud. This exclusive event will occur at Spooky Nook Sports in Manheim, PA.

We are excited to announce a panel discussion with leading providers on the latest developments in phone systems and call centers in the cloud. The discussion will cover Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) with engaging breakout sessions. You will learn about optimizing your IVR efficiency, workforce management, and the role of AI in your customer service strategy. The event will also include insightful discussions on SDWAN for UCaaS/CCaaS, team collaboration enhancement, and more. You will also discover how to seamlessly integrate your CRM/ERP systems and explore the promising future of cloud-based phone systems and call centers.

Don't miss the chance to WIN (3) Philadelphia Phillies Tickets to the Phillies Hall of Fame Club Level. Thank you to our incredible participating providers, including 11:11 Systems, Cato Networks, RingCentral, Talkdesk, CallTower, SCB Global Ltd, 8x8, Observe.AI, Vonage, Genesys, Dialpad buy sell, Solex, Regal.io, EPIC iO Technologies, SuccessKPI, Five9, and Zoom for making this event possible!

Register now by following this link: https://lnkd.in/ecRzXQNn. Stay ahead of the curve and elevate your customer service game!

03/25/2024

Join AVAIL Technology Solutions for our upcoming educational event and gain a chance to win (3) Philadelphia Phillies Tickets to the Phillies Hall of Fame Club Level! The Customer-Centric Services Summit on April 11th, 2024, will occur at Spooky Nook Sports Complex in Manheim, PA. This exclusive event is tailored to help you improve your customer service game with the latest technology-driven interactions.

We are excited to announce a panel discussion with leading providers on the latest developments in phone systems and call centers in the cloud. The discussion will cover Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) with engaging breakout sessions. You will learn about optimizing your IVR efficiency, workforce management, and the role of AI in your customer service strategy. The event will also include insightful discussions on SDWAN for UCaaS/CCaaS, team collaboration enhancement, and more. You will also discover how to seamlessly integrate your CRM/ERP systems and explore the promising future of cloud-based phone systems and call centers.

Don't miss this opportunity to improve your customer service approach. You can register now to secure your spot and stay ahead of the curve.

Register Here:
https://lnkd.in/ewiEu646

Or contact one of your Technology Advisors for a free promo code!

Thank you to all of our participating providers:
11:11 Systems, Cato Networks, RingCentral, Talkdesk, CallTower, SCB Global Ltd, 8x8, Observe.AI, Vonage, Genesys, Dialpad buy sell, Solex, Regal.io, EPIC iO Technologies, SuccessKPI, Five9, Zoom

02/07/2024

Exciting news! Join us at the Customer-Centric Services Summit on April 11th, 2024, which is hosted by AVAIL Technology Solutions and will take place at Spooky Nook Sports Complex in Manheim, PA. This exclusive event is tailored to help you improve your customer service game with the latest technology-driven interactions.

We will host a panel of market-leading providers discussing the topic "The State of Phone Systems and Call Centers in the Cloud." You can expect engaging breakout sessions on Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). You'll learn about IVR efficiency, workforce management optimization, and the role of AI in your customer service strategy. The event will include insightful discussions on SDWAN for UCaaS/CCaaS, team collaboration enhancement, and more. You'll also learn how to integrate CRM/ERP systems seamlessly and explore the cloud-based future of phone systems and call centers.

Don't miss this opportunity to improve your customer service approach. You can register now to secure your spot and stay ahead of the curve.

Register Here:
https://lnkd.in/ewiEu646

Or reach out to one of your Technology Advisors for a free promo code!

Thank you to all of our participating providers:
11:11 Systems, Cato Networks, RingCentral, Talkdesk, CallTower, SCB Global Ltd, 8x8, Observe.AI, Vonage

01/11/2024

As AVAIL Technology Solutions concludes our Tech Wish list for 2024, we recommend enhancing your Microsoft Teams experience by partnering with a third-party Unified Communications as a Service (UCaaS) provider.

Experience seamless collaboration, advanced features, global reach, cost-effective communication, higher reliability, simplified analytics, streamlined app integrations, and integrated call center excellence.

You can find more information on this topic in our latest blog, "Unleashing the Power of MS Teams Calling: Enhancing Efficiency with 3rd Party Integration".

Read it here: https://lnkd.in/ekpcFX23

01/05/2024

Are you still thinking about your tech resolutions for 2024?

Discover how Contact Center as a Service (CCaaS) can revolutionize customer engagement strategies. With omnichannel communication, scalability, advanced analytics, quality management, workforce optimization, real-time collaboration, ease of administration, and seamless integration, CCaaS provides exceptional customer experiences.

Take a deep dive into our blog: https://lnkd.in/etZ6tfTb

Contact AVAIL Technology Solutions to schedule a demo today!

01/02/2024

✨ New Year, New Infrastructure: Dive Deep into the Power of IaaS and Redefine your Digital Resolutions ✨

Businesses constantly seek ways to optimize their operations and strengthen their digital infrastructure. Infrastructure-as-a-Service (IaaS) is a cloud computing model transforming technology professionals' management of infrastructure. IaaS allows businesses to access cutting-edge resources without the burden of hardware management and the need for costly capital expenditures (CapEx). This game-changing model unlocks performance, security, scalability, and resilience advantages and revolutionizes businesses' operations.

In our blog, we will dive deep into the four key advantages of IaaS and how they can help propel businesses toward sustained success in the dynamic and competitive tech landscape.

Read the Full Blog Here: https://lnkd.in/eCrCKASr

#2024

12/28/2023

As we all begin to conclude our Christmas festivities and move forward into the New Year, AVAIL Technology Solutions would like to extend our warmest wishes to all of our employees, colleagues, customers, and families for a joyous holiday season. We appreciate all of the relationships and the community we have continued to grow in 2023. Thank you to each and every one of you for your contributions. We wish you all peace and prosperity in the coming year!

12/21/2023

🎄✨Tech the Halls Securely! ✨🎄

Managed Detection and Response (MDR) is the gift that keeps giving this holiday season. It ensures cyber resilience and peace of mind by fortifying an organization's defense against cyber threats. MDR combines advanced technologies and human expertise to identify, assess, and neutralize potential security risks, ensuring effective threat detection, quick incident response, round-the-clock monitoring, and cost-effectiveness. Aligning with key trends, MDR is revolutionizing the cybersecurity industry.

Check out our blog on why MDR made it onto AVAIL's Tech wish list this year! https://lnkd.in/dSh-epzM