Order Protection

07/05/2023

In the fiercely competitive eCommerce landscape, your post-purchase care could make the difference in whether your brand grows and evolves, or falls behind.

And advancements in AI and technology could play a pivotal role in optimizing your approach to the customer experience.

For example, retailers can facilitate better service delivery by leveraging automation, advanced analytics, and machine learning in customer service. And automation powered by artificial intelligence helps to streamline processes so that customers receive faster response times without compromising on quality of service.

On the blog, we take a look at how AI/tech enables eCommerce businesses to strike the perfect balance between leveraging technology and providing an empathetic human interaction to deliver an exceptional customer experience that sets them apart.

Read it here: https://orderprotection.com/blog/leveraging-technology-to-humanize-ecommerce-customer-experience

While it may seem contradictory, AI/tech can play a pivotal role in cultivating more humanized relationships. Learn how your eCommerce brand can leverage tech to foster customer loyalty and optimize the customer experience.

06/13/2023

There are many reasons why eCommerce brands seek outside shipping protection support:

1. They have high volumes of shipping claims with not enough headcount in their customer support teams. 📞

2. They're drowning in negative online reviews thanks to shipping-related issues. 👎

3. They want to increase their average order value (this ties back to shipping, we promise!). 💰

4. They want to provide a premium customer experience. ✨

If you ask us, the only reason you really need is # 4, but we've explored all of these key indicators in depth on the blog, and shared how professional shipping protection support can help.

Read more: https://orderprotection.com/blog/4-signs-your-ecommerce-brand-needs-shipping-protection-support

05/05/2023

What's the Order Protection story? 📖

In the latest podcast episode from Silicon Slopes, our founder and CEO, Julian Wilson, shared the mission that drives OP, and how our simple, user-friendly platform provides peace of mind to consumers and eCommerce brands alike.

Listen to the full episode to learn more about how our shipping protection services work, and how we're helping online retailers thrive:

In this episode of the Meat & Potatoes podcast Garret Clark chats with Julian Wilson, Founder and CEO of Orderprotection.com.Orderprotection protects online ...

05/04/2023

At Order Protection, we're obsessed with solving shipping issues. Or as we like to call them, "shiphaps."

What's a shiphap?

It's any kind of mishap or unfortunate incident that can happen during the shipping process. And while these types of issues can't always be prevented, they *can* be protected. That's where we come in.

Because, after all, shiphaps! 🤷‍♀️

Learn more about our mission and how we work hard to champion eCommerce brands and—most importantly—their customers: https://orderprotection.com/about

05/03/2023

We're taking it back to the basics this week by answering the question: what IS shipping protection?

On the blog we're defining the service, who benefits from it, the costs, and the ultimate question: is it worth it?

You can probably guess our answer to that last one 😉

Read the full post to get a better understanding of the offering, and how your brand and customers can benefit from it: https://orderprotection.com/blog/what-is-shipping-protection-a-guide-for-ecommerce-brands

Shipping protection can help protect your eCommerce brand and provide a seamless customer experience. Learn about the different types, benefits, and factors to consider when choosing a provider in our comprehensive guide.

04/12/2023

We're thrilled to share that Order Protection is a sponsor at Accelerate23! We're heading to Salt Lake City on May 10-11 and hope to see you there.

If you’re in the eCommerce industry, you can’t miss this event! And if you haven’t reserved your seat yet, use code SAVE20 for 20% off at checkout. Get your ticket now: https://bit.ly/3meAJGF

04/11/2023

It's National Pet Day, so we decided to feature a few of our furry friends on the OP team! 🐾

Today we're celebrating the way pets make everything better, from their unconditional love to their goofy antics. Be sure to give your pets some extra belly rubs and treats today!

We're also strongly considering making Maverick our official mascot, thanks to his protection skills. What do you think?

03/28/2023

What’s trending in shipping? Hint: it isn’t speed.

We explored why consumers are less concerned about shipping speed in 2023, and shared the factors that actually motivate them to buy from a brand.

Read more on the blog:

Damaged, Lost, Stolen, or Wrong Item? Ensure 100% of orders arrive successfully. Get Paid for Shipping Issues.