Eventide Communications

04/29/2026

West Coast Coverage Built on Reliability and Support

For Chris Williams, Capture Technologies, Eventide stands out for dependable performance. Dealer success also depends on support, and Eventide’s responsiveness and relationship-based service help Chris and his team deliver faster, more consistent support to their customers.

The result is a partner model that works well for agencies and the teams that support them.

#911

04/24/2026

A new Critical Insights AI customer case study from the Los Altos Police Department shows how Critical Insights AI is helping a smaller communications center bring more structure to quality assurance, training, and operational review.

Heather Cressall, ENP, CMCP at Los Altos, shares how the center launched its first formal QA/QI program, moved toward data-driven evaluations, and began using AI-driven simulations to prepare telecommunicators for high-risk scenarios.

Please download to read the full story: https://www.eventidecommunications.com/case-study/los-altos-police-department/
#911

04/23/2026

Train and Retain with Critical Insights AI Training Simulator.

Critical Insights AI Training Simulator helps agencies strengthen readiness with 50+ prebuilt simulations, simulations built from real calls, and agency-specific scenarios, removing the need for role-playing, and making staff training, personalized, consistent and easier to scale.

Combined with Critical Insights AI’s transcription, call summaries, and automated QA tools, Training Simulator helps supervisors and trainers spend more time coaching and less time on manual review.

Watch a 1-minute video to see it in action.

04/22/2026

Eventide Communications is currently at NAVIGATOR 2026 through to Friday, April 24, 2026, located at the MGM Grand Hotel & Casino in Las Vegas.

Thank you to everyone who visited booth #208 on day one. The conversations and interest in our recording and AI solutions have made for a strong start to our week.

Throughout the event, the Eventide team is presenting live demonstrations of Critical Insights AI and its Training Simulator, including dynamic caller simulation, automated QA, automated redaction, and additional capabilities designed to support public safety operations and staff.

Visitors may find us at booth #208 to see our platform in action and speak with the team.

#911

04/21/2026

Real-Time Access and Seamless Redaction

Doug Campbell, Deputy Director of the Department of Emergency and Customer Communications for the City of Alexandria, Virginia, selected our NexLog DX after staff evaluated usability against their previous system.

NexLog DX delivered what the operation needed: a user-friendly interface, real-time access to recordings, and the ability to pull records and redact audio quickly and seamlessly. Those day-to-day workflow advantages made NexLog DX the clear choice.

#911

04/20/2026

ATCA Technical Symposium 2026 heads to Caesars Atlantic City, NJ, on April 28–30, 2026. Aviation, government, and industry teams will meet around this year’s theme: “Modernizing for Safety & Efficiency: The Role of Innovation in a Changing Airspace.”

On the agenda:
• AI + predictive safety talks
• Cybersecurity sessions on protecting critical ATM infrastructure
• FAA modernization updates

Eventide Communications will be there with demos of Critical Insights AI (CI AI) and NexLog DX-Series. NexLog DX-Series recorders are FAA modernization-ready and built to support technical, cybersecurity, and interoperability requirements associated with NextGen and NAS Voice System (NVS) program objectives.

CI AI is a cloud-native extension of NexLog DX that delivers automated QA, operational intelligence, and analytics to support operational review, training, and quality assurance in Air Traffic Control (ATC) environments.

Learn more: https://www.atca.org/ATCA-Technical-Symposium/

Register: https://www.atca.org/ATCA-Technical-Symposium/registration-landing

To book a demo or send questions: [email protected]

04/17/2026

Eventide Communications delivers clarity in mission-critical communications by connecting trusted recording with actionable intelligence.

For over 55 years, Eventide has provided secure recording technology for environments where every communication matters. With NexLog DX-Series recording and Critical Insights AI, organizations can move from recording to operational intelligence with greater clarity, stronger insight, and more confident decision-making.

Watch our new Clarity Captured corporate video: https://www.eventidecommunications.com/

04/17/2026

911 well-being deserves continued attention.

In Eventide Communications’ article, “Body, Mind, and Soul – A Look at 911 Well-Being in the United States,” Jim Marshall, Mental Health Subject Matter Consultant for Eventide Communications, addresses the real mental and physical strain public safety telecommunicators face and the need for leaders to take deliberate action to protect their teams.

Those working behind the headset experience repeated exposure to crises, cumulative stress, and demanding working conditions, which affect health, retention, and long-term workforce stability.

Stronger support systems, practical standards, and informed leadership are essential for building healthier communications centers.

For agencies focused on supporting telecommunicators and strengthening the future of 911, you can read the full article here: https://www.eventidecommunications.com/body-mind-and-soul-a-look-at-911-well-being-in-the-united-states/

#911

04/16/2026

Public safety professionals carry an extraordinary workload, and their mental wellness remains an essential part of sustaining strong teams and healthy agencies.

Late last year, Eventide Communications hosted a webinar on mental wellness in public safety communications, titled “Telecommunicator Mental Wellness: Silent No More.”

The webinar brought together Monica Million, past president of NENA; Telecommunicator Alyssa Eichholtz; Jim Marshall, Director Emeritus of the 911 Training Institute; and Robin Moore, Director of SaaS Operations at Eventide, for a practical discussion on the pressures telecommunicators face and the steps agencies can take to provide stronger support.

The session addressed an issue that continues to matter across 911 and dispatch environments, where cumulative stress and exposure to difficult calls can affect both individual well-being and long-term retention.

As a valuable resource for agencies seeking practical discussion around support, awareness, and healthier work environments for telecommunicators, please watch the webinar here: https://www.youtube.com/watch?v=eWMhu6Y0ERw

#911

04/15/2026

The Weight of the Headset, by Casey Rives.

National Public Safety Telecommunicators Week is a time for appreciation, but also for understanding. Eventide Communications presents “The Weight of the Headset,” written by Casey Rives, Client Solutions Consultant, who reflects on the mental and emotional burden carried by 911 professionals and the need for recognition, advocacy, and stronger support for the people behind the headset.

Her perspective is a reminder that telecommunicators are often the first steady voice in a crisis, even as their work remains underrecognized. Agencies that value their teams must also consider the tools, leadership, and resources that help sustain the people doing such work.

The full article is here: https://www.eventidecommunications.com/the-weight-of-the-headset/

#911

There is a weight that comes with wearing the headset, and it is not physical. It is the mental and emotional load carried during a call and, sometimes, long after it ends.

04/14/2026

Earlier last year, PSC Magazine published “Break Point,” an article featuring Monica Million and her advocacy for stronger mental health support in 911. The piece highlights the reality of second-hand trauma and the need for public safety agencies to treat telecommunicator wellness seriously.

At Eventide, this message resonates. Telecommunicators manage intense calls, absorb difficult experiences, all while remaining steady for callers, responders, and the communities they serve. Strong support systems and practical tools help agencies better recognize stress, review call activity, and better support their personnel.

Technology also has a place in that effort. Eventide’s Critical Insights AI helps agencies surface key information faster, improve review workflows, and gain better visibility into call patterns that affect staff well-being.

This conversation remains important. Read “Break Point” here: https://www.eventidecommunications.com/eventide-communications-featured-in-psc-magazine-on-mental-wellness-in-public-safety/

#911