Eventide Communications

Eventide Communications Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Eventide Communications, Telecommunication Company, Little Ferry, NJ.

Eventide communications logging systems empower public safety agencies, utilities, universities, transportation networks, and military agencies worldwide with advanced connectivity, exceptional incident management tools, and outstanding reliability.

Thank you to everyone who visited the Eventide Communications booth at APCO 2026. It was a pleasure meeting so many publ...
08/05/2026

Thank you to everyone who visited the Eventide Communications booth at APCO 2026. It was a pleasure meeting so many public safety professionals, partners and industry leaders over the past few days.

We appreciated the opportunity to discuss how Critical Insights AI and our NexLog DX-Series recording solutions help agencies strengthen incident reconstruction, quality assurance and operational performance.

If you couldn’t attend APCO this year, we'd still be happy to show you what's new. Schedule a personalized demo and see how Eventide can support your agency's recording, quality assurance and operational objectives: https://www.eventidecommunications.com/request-a-demonstration/

#911

Supervisors can easily miss strong staff performance in a busy communications center.Critical Insights AI helps agencies...
08/05/2026

Supervisors can easily miss strong staff performance in a busy communications center.

Critical Insights AI helps agencies identify commendable calls that reflect strong performance under pressure, giving supervisors a clearer way to recognize work they might otherwise miss.

Critical Insights AI also helps supervisors track staff evaluations, training progress, and development through dashboards that make performance more visible over time. That added transparency helps leaders see where staff are excelling and where they may need more guidance or encouragement.

Recognition supports retention. Critical Insights AI helps centers build a more supportive employee experience through visibility, encouragement, and informed follow-up.

Learn More: https://www.eventidecommunications.com/product/critical-insights-ai/

Eventide Communications is pleased to announce that we are joining L3Harris Mission Critical Alliance (MCA) program as i...
07/30/2026

Eventide Communications is pleased to announce that we are joining L3Harris Mission Critical Alliance (MCA) program as its newest member.

The MCA is a partner program for best-of-breed technology solution providers to collaborate openly to advance the capabilities, compatibility, and security of mission-critical solutions.

Join us at APCO 2026 Annual Conference & Expo in San Antonio, Texas, next week to learn more about the MCA partnership and how Eventide and L3Harris can help you with your mission-critical communications and recording requirements.

Manual Quality Assurance only covers so much.Critical Insights AI helps communications centers evaluate more calls witho...
07/29/2026

Manual Quality Assurance only covers so much.

Critical Insights AI helps communications centers evaluate more calls without adding to a supervisor’s workload. With automated QA, Critical Insights AI scores 100% of calls in real time using APCO/NENA-aligned or custom forms.

Instead of relying on a limited sample, centers gain broader visibility into call handling across the operation. Real-time scoring, coaching workflows, CAD validation, and evaluator consistency tracking help supervisors identify issues sooner and support more consistent evaluation practices.

Broader QA coverage. Less manual review. Faster coaching.

Learn More: https://www.eventidecommunications.com/product/critical-insights-ai/

Communications centers need faster access to the calls and details that matter.Critical Insights AI helps staff reduce m...
07/22/2026

Communications centers need faster access to the calls and details that matter.

Critical Insights AI helps staff reduce manual review time with transcript-driven search, smart redaction, FOIA-ready exports, real-time keyword alerts, anomaly detection, and shift monitoring.

With MediaWorks AI and SuperWatch AI, teams can locate calls faster, prepare records requests with greater control, and give supervisors earlier visibility into activity that may need attention.

Assist your team with faster searches, greater awareness, and reduced administrative burden.

Learn More: https://www.eventidecommunications.com/product/critical-insights-ai/

Supporting your telecommunicators goes beyond reviewing calls after the fact. Agencies need tools that strengthen hiring...
07/16/2026

Supporting your telecommunicators goes beyond reviewing calls after the fact. Agencies need tools that strengthen hiring, onboarding, training, quality assurance and long-term retention.

Critical Insights AI transforms recorded interactions into searchable transcripts, automated evaluations, alerts and operational insights that help supervisors work more efficiently and make informed decisions.

Built by the team behind the NexLog DX-Series, Critical Insights AI integrates directly with your recorder, eliminating the need for third-party AI tools while simplifying procurement, deployment and support through a single trusted source.

With a secure closed AI model and a human-in-the-loop approach, Critical Insights AI helps your agency improve performance while keeping telecommunicators at the center of every decision.

Learn More: https://www.eventidecommunications.com/product/critical-insights-ai/

Don’t miss our 30-minute session at APCO 2026!AI Won’t Take Your Job, but It Can Change Your ShiftPresentation Theater (...
07/15/2026

Don’t miss our 30-minute session at APCO 2026!

AI Won’t Take Your Job, but It Can Change Your Shift
Presentation Theater (Booth #3302)
Tuesday, August 4
12-12:30 p.m.

AI can help 911 centers support telecommunicators by reducing workload, improving call visibility, and giving leaders clearer insight into team performance. Using examples from Eventide’s Critical Insights AI, the session explains how AI can identify key call details, monitor and flag potentially stressful interactions, and support coaching, recognition, and proactive supervision. The focus is not on replacing call takers, but on helping them work more efficiently in a stronger, more sustainable environment.

If you are attending APCO 2026, stop by Booth #2609 to connect with Eventide and learn how NexLog DX + Critical Insights AI = Clarity Captured.

Learn more: https://www.eventidecommunications.com/apco-2026-annual-conference-expo/

07/14/2026

Short-staffed teams need tools that reduce manual workload and operational strain without compromising accuracy. Eventide Communications combines NexLog DX-Series recording with Critical Insights AI automation to support search, QA, review, reporting, and agency protocol compliance in mission-critical communications. Reliable recording and intelligent automation help teams do more with the information they already trust.

Watch the Clarity Captured full video: https://www.eventidecommunications.com/

Eventide Communications will be at APCO 2026, August 2-5 in San Antonio, Texas, at Booth #2609.As a Gold Sponsor and AP...
07/07/2026

Eventide Communications will be at APCO 2026, August 2-5 in San Antonio, Texas, at Booth #2609.

As a Gold Sponsor and APCO Platinum Corporate Sponsor, Eventide will show how Clarity Captured comes to life with NexLog DX and Critical Insights AI. From recording to intelligence, these solutions help public safety agencies strengthen incident reconstruction, improve QA consistency, support training and retention, and turn critical communications into clear operational insight.

Visit our booth to demo Critical Insights AI and learn how this platform supports agency protocol adherence, automated QA and redaction, transcription, analytics, role-based insight, and APCO/NENA-aligned evaluation forms with fully customizable templates. From onboarding to retention, Critical Insights AI gives your center complete lifecycle support.

Learn more: https://www.eventidecommunications.com/apco-2026-annual-conference-expo/

Eventide Communications will be at NENA 2026, June 27-July 2, in Columbus, Ohio, at Booth #321.On July 1, 2026, Casey R...
06/25/2026

Eventide Communications will be at NENA 2026, June 27-July 2, in Columbus, Ohio, at Booth #321.

On July 1, 2026, Casey Rives and Cassie Sexton will present “From Burnout to Breakthrough” at 2:15 p.m. EDT.

This session will address the challenges of burnout and compassion fatigue in 911, focusing on practical strategies such as peer support, recognition programs, and leadership approaches that strengthen resilience and retention.

If you are attending NENA 2026, attend the session and visit Booth #321 to learn how Eventide supports wellness, training, and performance through NexLog DX-Series and Critical Insights AI.

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Little Ferry, NJ
07643

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