08/14/2026
Rule we break in strategy: “the client is always right.”
Clients are great at describing pain, but not always great at identifying the solution.
When a client says “make the logo bigger” or “we need a new tagline,” that’s rarely the actual problem. It’s just their best guess at fixing something that feels off. Our job isn’t to take that request at face value, it’s to dig into what’s actually causing the friction and solve that.
For us, that’s the difference between a design agency and a strategy partner. One executes requests, the other diagnoses problems.
So no, the client isn’t always right. But they’re always telling you something worth listening to, you just have to know how to translate it.
Which “rule” do you think needs to be broken more often? Drop it below 👇