Shipping Policy
Thank you for your understanding. ATZEBE partners with Amazon as our logistics provider to ensure fast and reliable delivery of our products. Amazon will select the best available carrier based on your delivery location to guarantee efficiency and safety. I ordered more than one item. Will they all be delivered at the same time? We strive to deliver all your items together. However, some products may ship separately depending on warehouse location or shipping method. Once each item is dispatched, you will receive a shipment notification email with tracking details. Can I change the delivery address of my package after it has been shipped out? Unfortunately, once an order has been shipped, the delivery address cannot be changed. What should I do if I received a different product than what I ordered? Please contact our customer support team immediately at [email protected] Weβll assist you promptly to resolve the issue. Refund & Warranty Policy
During the warranty period, customers are entitled to free return, exchange, or repair services according to our policy guidelines. Please ensure you retain your invoice or purchase order when requesting after-sales service.
β 7-Day Return (No Reason, E-Commerce Orders)
Customers may request a return within 7 days of receiving the product (for e-commerce purchases). The item must remain unused and in resellable condition. For non-quality issues, customers bear the return shipping cost. ATZEBE will cover the re-delivery cost for exchanged products. Invoices and free gifts (if any) must be returned together.
β‘ 15-Day Replacement (Quality Issues)
Products with verified quality problems can be replaced within 15 days of purchase.
β’ Offline Purchases
For items purchased from authorized offline retailers, customers may contact the local dealer for exchange services. Alternatively, you may reach out directly to ATZEBE for after-sales support.
π§ Customer Support: [email protected]
π Official Store: [Shopee Mall Malaysia β ATZEBE]
