Liberty University HelpDesk

08/22/2026

Connect your Windows computer to eduroam, Liberty's Wi-Fi network! Watch this video to learn how!
📲 Find more helpful tech tutorials at Liberty.edu/ConnectLU

08/21/2026

Connect your Mac to eduroam, Liberty's Wi-Fi network! Watch this video to learn how!

📺 Find more helpful tech tutorials at Liberty.edu/ConnectLU.

08/19/2026

Welcome back, Flames! 🔥

New to Liberty or returning for another semester? ConnectLU is here August 19–28 to help you get
connected and ready for classes. Whether you need help with Wi-Fi, Microsoft 365, Canvas, or other technology questions, our IT HelpDesk team is ready to help!

Choose what works best for you:
💬 Chat with us: Liberty.edu/HDChat
📞 Call us: (434) 592-7800
🎥 Watch Tutorial Videos: Liberty.edu/ConnectLU
🛠️ Read Step-By-Step Tutorials: Liberty.edu/HelpDeskDIY
📩 Submit a Ticket: Liberty.edu/ServicePortal

Prefer in-person help? Stop by and see us in the Jerry Falwell Library Terrace Conference Room! Visit
Liberty.edu/ConnectLU for the event schedule and additional resources.

Let’s get you connected for the semester ahead!

Need computer support? We are here to help! Our skilled HelpDesk technicians can help you connect to the wireless network, install Microsoft 365, set up campus printers, and much more.  To troubleshoot your own tech issue, visit Liberty.edu/HelpDeskDIY.  Virtual Assistant Chat With Our Virtual As...

07/16/2026

Canvas Outage Update: Access to Canvas has been restored 🎉.

If you are still experiencing issues accessing Canvas, please give us a call at (866) 447-2869.

05/12/2026

Thank you for your patience with last week's global Canvas cybersecurity incident. We want to reaffirm that Liberty University takes the security and protection of your data very seriously. Information Services has implemented additional safeguards to enhance account security, and remains fully engaged in ongoing support efforts.

We would also like to keep you informed as to the update we have received from Instructure, the developer of Canvas:

· The data involved in the incident has been returned

· They have received confirmation of data destruction (shred logs)

· They have stated that no customers will be extorted, publicly or otherwise

· This agreement applies to all impacted institutions, and no further action is required by Liberty or its users

For full details, you may review Instructure’s official update here, dated May 11, 2026. https://www.instructure.com/incident_update

We are appreciative of the patience and support of the Liberty community as services were restored, and we will keep you informed of any additional updates.

05/11/2026

Skip the wait! ⏱️
If you're seeing a prompt to set up multi-factor authentication, you can bypass the HelpDesk phone/chat queues by following the step-by-step guide here: https://liberty.service-now.com/esc?id=kb_article_view&sysparm_article=KB0016291

Need additional help? Check out tutorial videos at: www.liberty.edu/mfa

Get set up quickly and securely—no waiting required! 🔐

05/08/2026

Canvas Service Restored 🎉

Canvas services have been fully restored after a nationwide cybersecurity issue that impacted multiple schools.

We took precautionary steps to help keep our systems and users safe. You may notice some multi-factor authentication updates as security is strengthened —- but there’s no sign that Liberty University accounts were affected.
For additional details, visit: https://www.instructure.com/incident_update.

For questions on setting up multi-factor authentication, visit https://liberty.service-now.com/esc?id=kb_article_view&sysparm_article=KB0019148.

If you have continued issues accessing your Canvas account, we recommend going to our IT HelpDesk website: https://www.liberty.edu/information-services/help-and-support/.

05/08/2026

𝗖𝗮𝗻𝘃𝗮𝘀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗥𝗲𝘀𝘁𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗶𝗻 𝗣𝗿𝗼𝗴𝗿𝗲𝘀𝘀

While Instructure has provided notice that Canvas services have been restored following a cybersecurity incident, out of an abundance of caution, Liberty University is taking additional steps to ensure a secure environment. We are working as quickly as possible to restore services on our side. You may notice some MFA updates as security is strengthened — but there’s no sign that Liberty University accounts were affected. For additional details from Instructure, visit: https://www.instructure.com/incident_update

05/07/2026

Liberty University is aware of an ongoing situation with Canvas affecting Liberty and many other schools. Internal teams are in active communication with the vendor about the issue. We understand the impact of this disruption, and want to reassure you that appropriate class extensions will be provided.

We will share more specific guidance as soon as we hav clarity on the duration of the outage. If you encounter a prompt within Canvas asking you to re-enter your Liberty username or password, we highly recommend that you do not provide that information.

Thank you for your patience!