02/01/2023
ATTENTION
This position is 100% onsite with some travel statewide to different facilities throughout Virginia when needed. If there is travel involved, candidate will be reimbursed.
Primary Responsibilities
Establishes and implements enterprise level policy and procedure for conducting and maintaining the IT Asset Inventory.
Plans and implements both current and future system processes, including user interface, security policies, and motivates the Agency to embrace desired change.
Actively maintain IT Requests mailbox to ensure that user issues are delegated and resolved timely.
Supports agency users via telephone, e-mail and in-person to effectively resolve IT requests and meet initiatives.
Install and configure applications to include but not limited to; installs, troubleshoots, upgrades, integrates, and maintains systems, software, workstations, printers and wireless devices.
Support and collaborate with team members and other technical staff to resolve IT requests.
Prepare the facilitation of video conferencing for users.
Schedule shipping of equipment to facility locations.
Receive and document inbound equipment.
Perform equipment surplus.
Maintain real-time hardware, software, and phone peripherals electronic inventory system.
Replenish equipment inventory as needed not to impede operation of ITU or the agency.
Provide technical and application training to interns.
Complete other duties, tasks or projects as assigned.
Provides field coordination and planning for the effective use of management information systems.
Required Proficiencies/Experience
5 Years of Experience with IT asset inventory.
5 Years of Experience with installs, troubleshoots, upgrades, integrates, and system maintenance for software, workstations, printers and wireless devices.
5 Years of Experience maintaining hardware, software, and phone peripherals in an electronic inventory system.
5 Years of Experience assisting users via telephone, e-mail and in-person to effectively resolve IT requests.
5 Years of Experience planning and implementing security processes.
5 Years of Experience preparing the facilitation of video conferencing for users.
5 Years of Experience working in a team environment where collaboration was frequent.
Miscellaneous Info
Full-Time, Hours to Be Determined.
Contract to End December 31, 2023
Health, Vision, Dental, Supplemental, and Life Insurance available after 90 Day Orientation/Probationary Period.
Paid Time Off (PTO) available after 90 Day Orientation/Probationary Period.
Certification/Training for:*
CompTIA
Amazon Web Service (AWS)
Google
Microsoft
Pay based on experience.
*Reimbursement for fees/charges incurred with testing for certification/training.