HouseCall Computer Services

HouseCall Computer Services Comprehensive On-Site Technical Support Services

05/27/2023

There has been a rash of scams, phishing, and otherwise malicious activity going around for the past several months. The most common thing we are seeing is scary emails saying you bought some really expensive thing and you need to call a certain phone number given in the email in order to get a refund. This kind of malicious activity with fraudulent emails is called "phishing," and it's very popular right now.

These emails look pretty valid -- but they are not. When you think about it, what kind of company sells you something and then turns around to encourage you to call them for a refund? Not too many. But these emails are written to scare you and get you to panic and call them.

If you get an email saying that you made a big purchase AND the only way to get a refund is to call a phone number in that email, this is a big red flag. Don't call it. If you are worried about an unauthorized charge to your account, you can call or log into your bank or your credit card company directly to reassure yourself that no charge has been made.

In general, never give anyone your password, your bank account number, your credit card number, or any personal information. Don't let anyone you don't know and trust remote control into your computer. If you find yourself on a phone call where you are asked for personal info, hang up. They count on you not wanting to be rude and staying on the phone long enough to divulge more than you want to. Be rude. Just hang up.

Here's Cris on the subject:

PC Security FAQs Q: How can I avoid becoming a victim of phishing scams? A: Phishing is the email equivalent of telephone scams. You may occasionally get emails that look like they came from your bank or other account provider asking that you submit some personal or account information, perhaps war...

04/22/2022

We have been up and running with HouseCall, carrying on Cris's standard of service and community care. Thanks to all of you in the HouseCall community for your continued and phenomenal love and support during these difficult months.

We will be on spring break from April 22 - May 3, but you can call, text or email to schedule appointments for after that date.

Stay tuned for more information to come about an "Earth Day in May" event. Start collecting your electronic waste (old computers, monitors, printers, wires, etc.), and we'll help you recycle it. More details on that later.

12/01/2021

Due to health issues (not COVID) I need to temporarily suspend housecalls. I will be able to continue working from the office, which means I can field phone calls, remotely control computers from mine, and clients can bring computers to my office for service. Sorry for any inconvenience.

10/10/2021

Question of the week: Microsoft has released Windows 11. Should I upgrade my computer to the new operating system?

Answer: Definitely not!

The new operating system is way too new to risk being a guinea pig while helping Microsoft find the bugs. I would give it at least a year before even giving it a second look.

The word on the IT street is that Windows 11 is a modest rewrite of Windows 10, and is surprisingly even more of a resource hog, which means Windows 11 will make your computer run noticeably slower. New computers equipped with Windows 11 seem to fare better than those that are upgraded, but they need much faster processors and more RAM to run efficiently. As such, Windows 11 appears to have been written to promote new computer sales.

More to the point, Windows 11 does not bring any enhanced functionality to the table, which renders the whole exercise senseless. What most users experience is change for change sake, not improved functionality. So why would that trip be necessary?

08/03/2021

Sorry about the delays responding to HouseCall service requests lately. Due to unexpected surgery and agonizingly slow recovery, I have not been able to conduct business as usual for the last couple of weeks. Things seem to be improving day by day and I am gradually creeping back to normal functioning. If you've left me messages here, in voicemail or email, I have not forgotten you and will get back to you as soon as I can. Thanks.

07/08/2021

Question of the week: Shouldn't I do something about this printnightmare vulnerability in Windows that's all over the news? Answer: yes, we'll keep an eye on it and see if it amounts to anything more than the latest overblown IT scare. The vast majority of these vulnerability alerts come and go without consequences, and often the "fix" that they rush out in the form of an "update" doesn't solve things as intended and instead creates a new problem. Its too early in the life cycle of this story to recommend doing anything.

06/16/2021

Decline any suggestion from Norton to activate their dark web monitoring service. They will ask for a bunch of sensitive information that I would not want to give them. The reality is even a company like Norton can be hacked or have rogue employees, or it may have been an email from a scammer who is impersonating Norton. I always operate under the assumption that less is more, and I believe that really applies here. The fewer organizations that have my SSN, etc, the better.

06/04/2021

Thrilled to report that I have resumed doing housecalls now that I am fully vaccinated.

Have limited space for your computer equipment but find laptop displays too small? Consider this full-featured Dell Opti...
03/14/2021

Have limited space for your computer equipment but find laptop displays too small? Consider this full-featured Dell Optiplex 24 inch all-in-one computer. With the guts of the computer tucked into the single unit behind the display, it takes up less space than having a separate cpu and monitor, but with a much larger display than any laptop. Fully equipped with built-in we**am, CD/DVD drive and speakers. Keyboard and mouse included.

If you want to use TurboTax to file your taxes and want to keep using Windows 7 as your operating system, use their on-l...
01/16/2021

If you want to use TurboTax to file your taxes and want to keep using Windows 7 as your operating system, use their on-line version rather than their stand-alone software. It works the same, if not better.

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If you want to file taxes using H&R Block, and want to keep using Windows 7 as your operating system, use their on-line ...
01/16/2021

If you want to file taxes using H&R Block, and want to keep using Windows 7 as your operating system, use their on-line system rather than the stand-alone software. It works the same, if not better.

H&R Block can help you do your taxes online. Learn more about our online tax filing services and get started today.

11/10/2020

Got a nice thank you blurb in the Goodman Center Newsletter, November/December issue, page 12, just for donating a couple of retired computers:

Welcome to the Goodman Community Center, dedicated to serving our neighbors on Madison's near east side.

Address

5600 Medical Cir
Madison, WI
53719

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+16084676449

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