ResTech Services

09/11/2023

ResTech Services Mobile Internet is a Cellular-based alternative service solution for areas underserved by traditional broadband carriers. Say goodbye to sluggish internet connections and limited options and hello to the freedom of high-speed cellular broadband!

Whether you need a main internet connection for your home or cabin, or a basic connection for outdoor smart-home security devices, trail cams, or other utilities, ResTech has you covered.

Visit https://www.restechservices.net/mobile-internet/ for more information.

10/06/2022

Learn more about ResTech Services, LLC or leave a review on Google.

02/28/2022

Interested in adding value to your property and a valuable amenity for your residents?

Visit the ResTech Services booth at the 2022 Multifamily Housing Summit at the Alliant Energy Center, hosted by Apartment Association of South Central Wisconsin

Our sales team will be on hand to answer your questions on our symmetric Hybrid Fiber-Wireless Internet Service, Digital Television and more.

We hope to see you there!

For details on attending, visit:

Join us in-person on Wed., March 16 for the 2022 Multifamily Housing Summit presented by AASCW at the Alliant Energy Center in Madison, WI. The Multifamily Housing Summit is the leading event in Wisconsin for multifamily property managers, owners, and industry service providers to learn about new la...

01/19/2022

ResTech Services is starting the new year with a new look!

We're pleased to announce the launch of our redesigned website. Get information on our residential and commercial service offerings, tech and troubleshooting tips, and more.

Visit our new site at https://www.restechservices.net/

This new online space will open the doors to many more features in the weeks and months to come. Follow us to stay up to date!

07/26/2021

The Customer Support Representative position is an integral part of the team, and the primary goal of this position is to ensure the highest level of technical support and service are provided to customers for their voice, video, and data needs. The Customer Support Representative reports to the Support Manager.

Duties and Responsibilities
-Answer all tech support calls in less than 3 rings unless already on another tech support call.
-Perform basic troubleshooting on Internet, phone, and cable TV service calls.
-Ticket each and every call according to the standards developed by the Support Department Manager.
-Escalate network issues as required in the Standard Operating Procedures as developed by the Support Department Manager.
-Handle all follow-up calls as directed by either the Service or Support Department Manager.
-When interacting with customers maintain a high level of customer service and ensure the customer is satisfied with the services you perform.
-Conduct all business for the company as an ambassador with integrity and in professional manner at all times.
-Perform any other activities and duties as assigned by the Support Manager and/or Director.

Skills and Qualifications
-Basic understanding of Information Technology systems
-Basic troubleshooting skills for internet connectivity
-Basic troubleshooting skills for cable TV services
-Basic troubleshooting skills for phone services
-Basic knowledge of Linux, Mac, and Microsoft operating systems

Customer service skills
-Good communication skills
-Associates degree in IT Related field preferred
-Industry certifications preferred (CompTIA A+, Network+ and Linux+; Digium DCAA and DCAP; Cisco CCENT and CCNA Routing and Switching)

Benefits
Health & Dental Insurance, Profit Sharing, Paid Time Off, Holiday Pay, Simple IRA, Tuition Assistance, Certification Awards Program, and more.

To apply for this position submit a resume and cover letter and send to [email protected]. We are an Affirmative Action / Equal Opportunity Employer.

06/17/2021

ResTech Services is looking for a full time Technical Customer Support Representative to join our team. ResTech Services is a local Madison company who provides internet, phone and television service. Check us out on our website at www.ResTechServices.net to see why you should come work with us.

The Technical Customer Service Representative position is an integral part of the team, and the primary goal of this position is to ensure the highest level of technical support and service are provided to customers for their voice, video, and data needs. The Technical Customer Service Representative reports to the Support Manager. Wages will depend on experience and industry certifications.

Duties and Responsibilities
-Answer all tech support calls in a timely manner.
-Perform basic troubleshooting on internet, phone, and cable TV service calls.
-Ticket each call according to the standards developed by the Support Manager.
-Escalate network issues as required in the Standard Operating Procedures as developed by the Support Manager.
-Handle all follow-up calls as directed by either the Service or Support Manager.
-When interacting with customers maintain a high level of customer service and ensure the customer is satisfied with the services you perform.
-Conduct all business for the company as an ambassador with integrity and in professional manner.
-Perform any other activities and duties as assigned by the Support Manager and/or Director.

Skills and Qualifications
-Basic understanding of Information Technology systems
-Basic troubleshooting skills for internet connectivity
-Basic troubleshooting skills for cable TV services
-Basic troubleshooting skills for phone services
-Basic knowledge of Linux, Mac, and Microsoft operating systems
-Customer service skills
-Good communication skills
-Associate degree in IT Related field preferred
-Industry certifications preferred (CompTIA A+, Network+ and Linux+; Digium DCAA and DCAP; Cisco CCENT and CCNA Routing and Switching)

Benefits
Health & Dental Insurance, Profit Sharing, Paid Time Off, Holiday Pay, Simple IRA, Tuition Assistance, Certification Awards Program, Schedule Flexibility, Remote Work Options, Donut Days, great teammates, and more.

To apply for this position, submit a resume and cover letter or complete an application and send to [email protected].

We are an Affirmative Action / Equal Opportunity Employer. We do not discriminate with regard to race, ability, sexual orientation, or gender expression.

06/17/2021

The Customer Support Representative position is an integral part of the team, and the primary goal of this position is to ensure the highest level of technical support and service are provided to customers for their voice, video, and data needs. The Customer Support Representative reports to the Support Manager.

Duties and Responsibilities
-Answer all tech support calls in less than 3 rings unless already on another tech support call.
-Perform basic troubleshooting on Internet, phone, and cable TV service calls.
-Ticket each and every call according to the standards developed by the Support Department Manager.
-Escalate network issues as required in the Standard Operating Procedures as developed by the Support Department Manager.
-Handle all follow-up calls as directed by either the Service or Support Department Manager.
-When interacting with customers maintain a high level of customer service and ensure the customer is satisfied with the services you perform.
-Conduct all business for the company as an ambassador with integrity and in professional manner at all times.
-Perform any other activities and duties as assigned by the Support Manager and/or Director.

Skills and Qualifications
-Basic understanding of Information Technology systems
-Basic troubleshooting skills for internet connectivity
-Basic troubleshooting skills for cable TV services
-Basic troubleshooting skills for phone services
-Basic knowledge of Linux, Mac, and Microsoft operating systems

Customer service skills
-Good communication skills
-Associates degree in IT Related field preferred
-Industry certifications preferred (CompTIA A+, Network+ and Linux+; Digium DCAA and DCAP; Cisco CCENT and CCNA Routing and Switching)

Hours
Hours are: 10:00am to 6:00pm Tuesday, Wednesday and Thursday, 7:00am to 3:30pm Friday and 8:00am to 4:30pm Saturday (hours subject to change). This position requires approximately 1-2 months training and the hours of work during that period are Monday through Friday 8:00am to 4:30pm.

Benefits
Health & Dental Insurance, Profit Sharing, Paid Time Off, Holiday Pay, Simple IRA, Tuition Assistance, Certification Awards Program, and more.

To apply for this position submit a resume and cover letter and send to [Email hidden]. We are an Affirmative Action / Equal Opportunity Employer.

04/06/2020

Information for Supporting and Establishing Service Amidst the Covid-19 Restrictions.

We have received many calls from the student population regarding establishing new services and supporting existing services during the Safe at Home restrictions. The order exempts companies that perform services considered to be Critical Infrastructure, and includes internet, video, and telecommunications in that category.

We'd like to send some clarification, to ease the nerves of current and new customers as you look to limit contact.

>>Can I still establish service?>With so many businesses closed, I am concerned with my current service cost or the cost of establishing service.

03/27/2020

As you may be aware Governor Evers has issued a Safer at Home Order which will take effect at 8 am on March 25, 2020 and will continue until 8 am on April 24, 2020. The order, which can be found herehttps://evers.wi.gov/Documents/COVID19/EMO12-SaferAtHome.pdf , limits non-essential activities. The order exempts companies that perform services considered to be Critical Infrastructure, and includes internet, video, and telecommunications in that category.

Prior to this updated executive order, ResTech has moved all but minimal staff to work from home, and service technicians are stocked with supplies to minimize the need to make contact with coworkers. ResTech has already taken steps required under the order to minimize face to face contact, so we can continue to provide services to our customers.

We will first try to resolve any issues remotely to the extent we are able to. We are implementing additional review of all tickets to identify potential resolutions without needing a service call. If we are unable to resolve the issue remotely, we will first send a technician to check the communications closet without entering the unit. If an in-unit visit is required, we will schedule an appointment for the first available opening.

Before scheduling the appointment, we will need to ask if anyone in the unit is experiencing symptoms related to the corona virus/COVID-19. If symptoms are present, we will not be able to enter the unit. If one of our technicians experiences any symptoms they will not be allowed to work until cleared by a medical professional. Our technicians have received guidance on proper hygiene and are supplied with hand sanitizer to be used before and after each appointment.

Keeping the lines of communication open is more important than ever and we appreciate the trust you have put in us to provide these services. We will do everything in our power to keep that trust. We thank you for being a ResTech customer.

03/18/2020

The well-being of our clients, colleagues and community are very important to us. As individuals and businesses are asked to limit in-person interactions to slow the spread of COVID-19, we will continue to monitor government notices and recommendations and make changes to our support practices as needed.

At this time, we are operating normally. While the majority of our in-house staff is working remotely, our office will remain open to walk ins to drop off payments or return equipment. If you are uncomfortable with entering our building, give us a call when you arrive and we can come out to you.

We are still open and performing installs and support. If you are experiencing issues or would like to inquire about establishing service, please call us at 608-663-3868 or email us at [email protected]. You can also visit our home on the web at www.restechservices.net.

With more people staying home from work, taking remote classes and an increase in people working from home we want to reiterate our commitment to providing reliable internet service for both our residential and business customers.

We will send out updates if we make any changes to our service appointment policy. We ask that our customers who may find themselves ill use caution and discretion if experiencing service issues. We will do our best to support the issue in a way that protects our employees and the community that we attend to.

Thank you.