IT By Design

IT By Design Our talent solution options are built for MSPs by an MSP | MSP Staffing | NOC | RMM Admin | Helpdesk | Pro Services

Natalie McKenzie, our Associate Director of Customer Experience, will be at Booth 331 at IT Nation Connect Global in Orl...
10/26/2026

Natalie McKenzie, our Associate Director of Customer Experience, will be at Booth 331 at IT Nation Connect Global in Orlando, November 4 to 6. She spends her days on what partners experience after they sign, and she wants to hear yours.

Talk to her about:
➥ How ITBD partners work with us day to day
➥ AI By Design
➥ Where partner experience can improve

See you in Orlando.

A signed contract starts a clock. Most hiring processes were not built to move at that speed.Co-Managed Engineering give...
10/26/2026

A signed contract starts a clock. Most hiring processes were not built to move at that speed.

Co-Managed Engineering gives MSPs a faster route from yes to delivery, with MSP-trained engineers and technical leadership already in place.

➥ Engineers drawn from an MSP-trained bench, so a new client is not waiting on a recruiting cycle
➥ A technical lead accountable for delivery quality from week one
➥ Ongoing coaching that keeps engineers aligned to your standards
➥ Added capacity when the next account lands

You keep the client relationship and the standards. We help make sure the people are in place when delivery starts.

Talk to our team: https://hubs.ly/Q04C8F650

Every new client adds ticket volume, and it doesn't take long before routine requests start landing on desks that are bu...
10/23/2026

Every new client adds ticket volume, and it doesn't take long before routine requests start landing on desks that are built for harder problems.

Outsourced Helpdesk creates a dedicated layer between your clients and your L3 team, so work moves at the right level from the start.

➥ L1, L1+ and L2 support delivered under your brand
➥ MSP-trained engineers working directly inside your PSA
➥ Defined escalation paths into higher-level expertise
➥ QA focused on first-call resolution and same-day closure

Your clients get responsive frontline support, and your senior engineers get their time back for the work that actually needs them.

Learn more: https://hubs.ly/Q04Bs5c50

Drift leads to disruption.Your team has AI tools. Your strategy, team structure and value model look the way they always...
10/22/2026

Drift leads to disruption.

Your team has AI tools. Your strategy, team structure and value model look the way they always have. That gap is where a business starts to slip, and it rarely feels like slipping from the inside.

Sunny Kaila, Founder and CEO of IT By Design, takes this on in his new book. It lays out how to adopt AI with intent, and it's on its way.

The AI-Powered Leader is available to pre-book now.

Pre-book your copy: https://hubs.ly/Q04C3mzf0

Ketan Patel, our Chief Operating Officer, will be at Booth 331 at IT Nation Connect Global in Orlando, November 4 to 6. ...
10/22/2026

Ketan Patel, our Chief Operating Officer, will be at Booth 331 at IT Nation Connect Global in Orlando, November 4 to 6. He’s open to executive conversations on how service delivery holds up as an MSP grows.

Talk to him about:
➥ Service delivery and operations at scale
➥ Where AI fits into delivery today
➥ What MSP leaders are asking each other this year

See you in Orlando.

The IT Nation

Clients don't see the monitoring behind their environment. They see whether it holds up when it matters, and that sets a...
10/22/2026

Clients don't see the monitoring behind their environment. They see whether it holds up when it matters, and that sets a different standard for how infrastructure gets managed.

IMS puts 24/7 infrastructure operations behind your MSP, so that standard holds every day, not just on the good ones.

➥ 24/7 NOC and SOC coverage
➥ Continuous monitoring across client environments
➥ Proactive maintenance and remediation
➥ SLA-focused operational management

Fewer surprises reach your clients. Less dependence on internal teams to provide round-the-clock coverage.

Make infrastructure reliability part of the operating model, not a daily fire drill.

Talk to an expert: https://hubs.ly/Q04Bs4s10

Budgeting season at ITBD means a calendar full of Teams calls. This week, a team member told our President, Kam Kaila, “...
10/21/2026

Budgeting season at ITBD means a calendar full of Teams calls. This week, a team member told our President, Kam Kaila, “You’re doing so much,” with the look you’d give a friend carrying six grocery bags up the stairs.

Her answer: pressure is a privilege. Borrowing from John Maxwell, she’s done asking for a lighter load and is asking for wider shoulders instead, for the 900 families who count on us.

(The Q4 cookie supply helps 😊)

Read this week’s Candid Kam: https://hubs.ly/Q04BWSN40

Javid Khan, our Chief Technology Officer, will be at Booth 331 at IT Nation Connect Global in Orlando, November 4 to 6. ...
10/21/2026

Javid Khan, our Chief Technology Officer, will be at Booth 331 at IT Nation Connect Global in Orlando, November 4 to 6. Bring him the AI question your team is stuck on.

➥ AIMS: eight production-ready AI agents per year, two per quarter
➥ AIOS, our AI Operating System
➥ AI Agents, including how to choose the first one for your PSA

See you in Orlando.

The IT Nation

Most MSPs aren't short on AI ideas. They're short on the engineering hours and the roadmap it takes to actually operatio...
10/21/2026

Most MSPs aren't short on AI ideas. They're short on the engineering hours and the roadmap it takes to actually operationalize them.

AIMS is IT By Design's bundled monthly subscription that gives MSPs a full AI practice, run by a partner who already knows how MSPs work.

➥ 8 production-ready agents per year, built and maintained inside your environment
➥ A dedicated AI Success Manager and quarterly strategy sessions
➥ AI Training Portal, ROI dashboard, and a 12-month roadmap aligned to your goals
➥ Community access, including AI Accelerator tickets and the Build IT LIVE VIP experience

One partner running the practice, and one invoice covering all of it.

Talk to an expert: https://hubs.ly/Q04Brw440

Global talent only pays off when the people you hire operate like part of your MSP, not an outsourced extension of it.Wi...
10/20/2026

Global talent only pays off when the people you hire operate like part of your MSP, not an outsourced extension of it.

With Self-Managed Global Teams, you keep control of the work that matters and add engineering capacity on your own terms.

➥ Set priorities and performance standards directly
➥ Manage engineers inside your own structure
➥ Integrate them into your PSA, RMM, and workflows
➥ Build around your clients, not around a vendor's process

IT By Design handles the employment infrastructure behind them: HR, payroll, compliance, and talent acquisition.

Add capacity without adding a management layer.

Talk to an expert: https://hubs.ly/Q04BrnRT0

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