IT By Design, 3441 US Highway 9, Marlboro, NJ (2026)

06/17/2026

A security incident hit eight MSP customers at 5:42pm on a Friday.

Three weeks before their first-ever Build IT conference. The CEO was out of town. The war room ran for 36 hours straight.

By Monday morning, every site was back up. Zero data loss. Zero ransom paid. Zero customers lost.

In her latest Candid Kam, Kam Kaila writes that the outcome had nothing to do with a better playbook. It came down to a culture built long before the incident arrived.

As any MSP veteran knows, systems failing at the worst possible moment is part of the territory. What separates the teams that hold from the teams that fracture isn't the crisis. It's everything that happened before it.

𝗖𝗵𝗮𝗿𝗮𝗰𝘁𝗲𝗿 𝗶𝘀 𝗿𝗲𝘃𝗲𝗮𝗹𝗲𝗱 𝗶𝗻 𝗰𝗿𝗶𝘀𝗶𝘀. 𝗜𝘁 𝗶𝘀 𝗻𝗼𝘁 𝗳𝗼𝗿𝗴𝗲𝗱.

Read Kam's full reflection: https://hubs.ly/Q04lLvYk0

06/17/2026

Strong MSP organizations are built through culture, leadership, and operational consistency over time.

At Build IT LIVE 2026, Dave DelVecchio joins the speaker lineup bringing more than 30 years of experience supporting SMB, mid-market, and enterprise organizations across the IT services industry.

Before joining Sourcepass, Dave spent 20 years leading and operating his own Massachusetts-based MSP before its integration into Sourcepass in 2022.

Today, as VP of Marketing and Communications at Sourcepass, he continues focusing heavily on leadership, culture, communication, and helping organizations create stronger operational alignment.

His perspective reflects the human side of operational growth that MSP leaders cannot afford to overlook.

𝗔𝘂𝗴𝘂𝘀𝘁 𝟯–𝟱, 𝟮𝟬𝟮𝟲 · 𝗝𝗲𝗿𝘀𝗲𝘆 𝗖𝗶𝘁𝘆, 𝗡𝗝

𝗥𝗲𝘀𝗲𝗿𝘃𝗲 𝘆𝗼𝘂𝗿 𝘀𝗲𝗮𝘁: https://hubs.ly/Q04kZzWV0

06/16/2026

Ankur Kumar, Director of Revenue & Customer Experience at IT By Design, is heading to Rewst FLOW in Nashville, June 23–25.

The MSPs creating the best customer experiences aren't just adding more people or more tools. They're finding smarter ways to operate.

As automation and AI become increasingly embedded in MSP operations, Ankur is looking forward to conversations around improving client experience, increasing operational efficiency, and creating service models that scale without sacrificing quality.

Rewst FLOW brings together the professionals driving innovation across the MSP ecosystem, and Ankur is excited to connect with leaders exploring how automation can strengthen both business performance and customer outcomes.

𝗜𝗳 𝘆𝗼𝘂'𝗿𝗲 𝗮𝘁𝘁𝗲𝗻𝗱𝗶𝗻𝗴, 𝗯𝗲 𝘀𝘂𝗿𝗲 𝘁𝗼 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝗵𝗶𝗺 𝘁𝗵𝗲𝗿𝗲.

06/16/2026

The strongest businesses are rarely built by accident.

They're built by leaders who continuously invest in learning, community, and the systems that help people grow.

We're proud to announce that Kam Kaila is delivering a keynote at Build IT LIVE 2026!

As President of IT By Design, Kam has spent two decades helping shape the growth of one of the channel's most recognized organizations while becoming one of the industry's most influential voices on leadership, culture, and business transformation.

She is also the driving force behind Build IT, creating a platform dedicated to helping MSPs access the tools, templates, scorecards, and leadership insights needed to build stronger businesses.

Through her work across the channel, her widely followed content, and her commitment to empowering leaders, Kam has become a trusted source of perspective for organizations navigating growth and change.

Her impact extends far beyond business strategy.

It reflects a belief that sustainable success is built when leadership, culture, and purpose move together.

𝗔𝘂𝗴𝘂𝘀𝘁 𝟯–𝟱, 𝟮𝟬𝟮𝟲 · 𝗝𝗲𝗿𝘀𝗲𝘆 𝗖𝗶𝘁𝘆, 𝗡𝗝

𝗥𝗲𝘀𝗲𝗿𝘃𝗲 𝘆𝗼𝘂𝗿 𝘀𝗲𝗮𝘁: https://hubs.ly/Q04kYW6d0

06/15/2026

Most MSP events leave you with ideas. Build IT LIVE leaves you with a plan.

Three days. Four tracks. 500+ MSP leaders. 92% C-suite.

Every session is focused on the decisions that will determine where your business goes next:

AI and the Future of the MSP - From building an AI roadmap to agentic workflows, governance, and where automation actually improves your bottom line.

Leadership - Mindset, delegation, financial literacy, burnout, and building a business that runs without you.

Operations and Profitability - Margin visibility, service delivery models, staffing, NOC decisions, and the KPIs that actually tell you if your MSP is healthy.

Growth, Sales and Business Value - Pricing, churn, PE readiness, acquisitions, and selling to the C-suite.

Plus a full Day 3 AI Accelerator: hands-on build time with n8n, Rewst, and Microsoft Copilot. You leave with production-ready automations and a 90-day plan.

August 3–5, 2026

Hyatt Regency, Jersey City, NJ

𝗕𝗼𝗼𝗸 𝘆𝗼𝘂𝗿 𝘀𝗲𝗮𝘁: https://hubs.ly/Q04l5zCD0

06/12/2026

Most leadership teams don’t have a conflict problem.
They have an alignment problem.

In today’s Life by Design session, Sunny Kaila challenged a common misconception: conflict is often misalignment left unnamed and unaddressed.

When expectations lack clarity, trust erodes. When difficult conversations are delayed, performance stalls. What looks like conflict is frequently a leadership opportunity to create alignment.

𝗠𝗮𝘁𝘁𝗵𝗲𝘄 𝗔𝗯𝗿𝗮𝗺𝘀’ 𝗣𝗘𝗔𝗖𝗘 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗼𝗳𝗳𝗲𝗿𝘀 𝗮 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸:

P - Pursue Alignment
E - Extract the Facts
A - Address the Story
C - Compassionately Spar
E - Express Needs

High-performing teams aren’t conflict-free. They’re equipped to navigate tension with clarity, accountability, and respect.

The organizations that scale aren’t the ones that avoid difficult conversations. They’re the ones that know how to have them.

06/12/2026

The command-and-control models that defined leadership for decades are giving way to something different: greater authenticity, stronger self-awareness, and a deeper focus on helping people reach their full potential.

At Build IT LIVE 2026, Tami Chapek joins the speaker lineup, bringing more than 25 years of experience across leadership coaching, performance management, operations, and communications.

As Founder and Head Coach of WeInspireWe, Tami has worked with leaders from organizations including Google, Delta, Uber, and Novartis, helping individuals develop the skills, confidence, and clarity needed to lead more effectively in today's environment.

She is also the author of Leadership reDEFYned, a framework designed to help leaders rethink traditional approaches to leadership and embrace more authentic growth.

Her perspective reflects a leadership reality many organizations are navigating today. Success isn't just about results anymore. It's about who you bring with you.

𝗔𝘂𝗴𝘂𝘀𝘁 𝟯–𝟱, 𝟮𝟬𝟮𝟲 · 𝗛𝘆𝗮𝘁𝘁 𝗥𝗲𝗴𝗲𝗻𝗰𝘆 · 𝗝𝗲𝗿𝘀𝗲𝘆 𝗖𝗶𝘁𝘆, 𝗡𝗝

𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄: https://hubs.ly/Q04kYlvH0

06/11/2026

Most MSP operators leave AI workshops with a notebook full of ideas and the same stack they walked in with.

This is different. Day 3 at Build IT LIVE is built around one critical question: what can you actually ship before the week is out?

The AI Accelerator is a full working day.

It opens with a keynote, moves into an AI panel with practitioners already doing it, then gives you three working sessions to build it.

You leave with 10 production-ready automations running inside your actual stack. n8n, Rewst, Microsoft Copilot, your PSA and RMM. A Customer Zero plan. A 90-Day Launch Plan that turns internal AI into client revenue.

No slides to review later. No concepts to figure out on your own.

The best part? The AI Accelerator is already included in your Build IT LIVE registration.

August 3–5, 2026 · Hyatt Regency · Jersey City, NJ

Register now: https://hubs.ly/Q04kW-R00

06/10/2026

Sales leadership inside MSPs becomes increasingly important as organizations scale.

Hiring. Business development. Leadership accountability. Profit growth.

At Build IT LIVE 2026, Mike Schmidtmann joins the speaker lineup bringing decades of experience across sales leadership, coaching, recruiting, and business growth inside the IT channel.

Over the course of his career, Mike has led IT and communications sales teams, built large-scale business units, and worked directly with MSP owners and sales leaders across North America.

Today, through his work with Trans4mers, he helps organizations strengthen leadership performance, sales ex*****on, and operational growth.

His perspective reflects many of the people and leadership challenges MSP executives continue navigating as organizations grow.

𝗔𝘂𝗴𝘂𝘀𝘁 𝟯–𝟱, 𝟮𝟬𝟮𝟲 · 𝗝𝗲𝗿𝘀𝗲𝘆 𝗖𝗶𝘁𝘆, 𝗡𝗝

𝗥𝗲𝘀𝗲𝗿𝘃𝗲 𝘆𝗼𝘂𝗿 𝘀𝗲𝗮𝘁: https://hubs.ly/Q04kN1lB0

06/10/2026

Operational maturity inside MSPs looks very different when you’ve actually built it yourself.

At Build IT LIVE 2026, Tim Thomson joins the speaker lineup bringing firsthand operational experience from growing an MSP from zero to $7M ARR over 25 years inside the industry.

Today, through Cyber Trends http://Inc., Tim advises MSP owners and technology vendors on growth strategy, operational infrastructure, AI go-to-market strategy, and buy-side M&A advisory.

His perspective reflects the realities MSP owners navigate while balancing operational scale, growth, and long-term business value creation.

Because operational maturity is not built through theory alone. It comes from ex*****on, consistency, and leadership systems that hold up as organizations grow.

𝗔𝘂𝗴𝘂𝘀𝘁 𝟯–𝟱, 𝟮𝟬𝟮𝟲 · 𝗝𝗲𝗿𝘀𝗲𝘆 𝗖𝗶𝘁𝘆, 𝗡𝗝

𝗥𝗲𝘀𝗲𝗿𝘃𝗲 𝘆𝗼𝘂𝗿 𝘀𝗲𝗮𝘁: https://hubs.ly/Q04kMWjv0

IT By Design

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