08/24/2026
The dealership closed at eight. The buyer did not.
At 10:47 PM, a buyer asks if the vehicle is still available.
Nobody failed here.
The rep went home.
The doors were locked.
The shopping kept going.
Most dealerships treat this as a motivation problem.
It is a coverage problem.
Hannah is built to protect eligible after-hours conversations inside consent, quiet-hour, ownership, and channel rules.
Not with a generic auto-reply.
With a real response designed to move the buyer toward a specific appointment and a clean handoff to the dealership team.
But activity alone does not prove it worked.
We measure eligible coverage and first response p95.
Not sends.
Not checked boxes.
Not dashboard activity.
If it cannot be proven, it does not count.
This is Episode 1 of the Failure Map.
Twelve moments where dealerships lose real buyers. Twelve operational fixes. All measured.
Sales managers and GSMs:
What is your store’s real after-hours response time?
Not the automated receipt. The first real answer.
