Open Intelligence

05/18/2026

What if your biggest operational cost isn't what you think?

In the utilities industry, system silos silently drain 20–30% of annual operational costs, not to growth, not to innovation.

The answer isn't more tools. It's one platform that connects everything.

That's Smartflex.

→ Read the full article and discover how leading utilities eliminated the fragmentation tax for good: https://hubs.li/Q04gT13b0

05/04/2026

are being asked to modernize faster, improve customer experience, and scale AI readiness while many still manage billing, service, field operations, and customer data across disconnected systems.

That fragmentation creates avoidable cost and slower ex*****on. A unified platform helps utilities natively connect all customer operations, automate workflows, improve visibility, and respond faster to change.

Our latest article explores why this shift is becoming a strategic priority: https://hubs.li/Q04f4gmW0

04/27/2026

Many utilities are still struggling to deliver the level of customer experience today’s consumers expect.

took a different path to accelerating technology modernization with a unified platform that transformed its operations and customer management.

That impact didn’t go unnoticed. The industry recognized this achievement at IUCX 2026, and Utility Dive, one of North America’s leading utility publications, highlighted their transformation.

When innovation delivers real results, recognition follows.

👉 Read the full story:

Utility industry news and analysis for energy professionals.

04/20/2026

And that’s a wrap on .

A few days of real conversations, practical ideas, and one clear takeaway: AI in utilities only matters when it moves from insight to action.

From sessions on “When the CIS Thinks”, to the Billing & Payments and Credit & Collections deep dives, we explored what happens when AI is embedded at the core, not added on top, powering smarter decisions, improving financial operations, and enabling more empathetic customer engagement.

⚙️ Smarter operations
🔎 Real-time decisioning
🤝 Better customer experiences

The future isn’t about more tools, it’s about systems that actually work.

Great connecting with so many teams pushing the industry forward. And to the team behind IUCX, thank you for creating a space where these conversations can happen.

See you next year.

IUCX

04/16/2026

At the IUCX 2026, ECOGAS won the Best CIS Implementation Project award and shared insights from their successful digital transformation, emphasizing their customer-centric vision to modernize their applications and implement CIS, MDM, MWM, and CSS into a unified platform.

Key takeaways included:

Unify your ecosystem: One platform for all customer operations
Think long-term: Choose vendors for future needs
Rethink processes: Optimize core business workflows
Leverage synergy: Unified platform for seamless data transfer
Prioritize customers: Always put them first
Empower your team: Provide tools that streamline tasks

Their approach highlights the power of collaboration, change management, and continuous innovation in driving business success. Learn more here: https://hubs.li/Q04cstV50

04/16/2026

The best implementations happen when technology, teamwork, and ex*****on stay aligned from day one.

What achieved was not just a system go-live. It was a coordinated transformation effort across regions, time zones, and teams, built to evolve with a unified platform for customer service, billing, field operations, and self-service. That level of ex*****on is what makes recognition like this meaningful.

We are proud of the collaboration behind this project, and grateful to the ECOGAS México team for the trust, discipline, and shared commitment that made it possible.

This recognition reflects what can happen when utility expertise and technology teams work as one.

Learn more: https://hubs.li/Q04cq-xW0

04/16/2026

Proud of our client, ECOGAS México, who has been recognized with the Best CIS Implementation award at IUCX 2026, highlighting the real impact can deliver in utility operations.

By unifying the customer self-service portal, customer management, smart metering, billing, collections, and field operations into a single platform, Ecogas improved customer experience, operational efficiency, strengthened collections, and enhanced service for over 170,000 customers.

Learn more about the key milestones that led to this recognition: https://hubs.li/Q04cjV2G0

04/14/2026

AI 2030: The New Era of Billing, Payments and CX” was a great Deep Dive panel where Juan David Corredor, our CTO, joined Tarun Grover (ACI Worldwide), Alyssa Belmonte (Doxim), and Christopher Kishimoto (Eversource) to explore how AI is shaping the future of billing, payments, and customer experience for utilities.

Juan highlighted that AI should not be treated as a mere “bolt-on” tool, but rather as the core engine driving transformation. By embedding AI directly into utility platforms, from billing to service workflows, organizations can bridge the gap between insight and action, automating processes to improve both efficiency and customer experience.

The session also explored the role of human-centered AI, emphasizing the need to use customer data transparently and securely while prioritizing empathy and fairness. AI has the potential to create proactive, intelligent customer experiences by anticipating and resolving issues before they arise.

We look forward to seeing you tomorrow at 9:30 a.m. for Juan’s main session at , “When the CIS Thinks,” in Room 117.

Reserve your spot 👉 https://hubs.li/Q04c4PBw0

04/14/2026

During the Credit & Collections Deep Dive session, Hernando Parrott, Jeffrey Daigle (ESOURCE), Samuel Wright echo, and Clayton Dean (Teco energy) discussed how utilities can address affordability challenges with innovative strategies, including AI-driven solutions for better billing processes and improved customer engagement. Key topics included supporting vulnerable populations and leveraging machine learning and smart routing to reduce costs for both utilities and their customers.

We look forward to seeing you tomorrow at 9:30 a.m. for a session When the CIS Thinks: Live Examples with Real Applications in Room 117. Then, stop by Booth 925 to continue the conversation.

Reserve your spot👉 https://hubs.li/Q04c2wJh0

12/29/2025

As we welcome 2026, we thank our collaborators, clients, and partners for being part of a year of shared progress and achievements.

🎉 Here is to a new year filled with innovation, growth, and continued success.
Happy New Year 2026 from Open!