What are the opening hours?

Monday 8am - 6pm Tuesday 8am - 6pm Wednesday 8am - 6pm Thursday 8am - 6pm Friday 8am - 6pm

Open Intelligence

Name: Open Intelligence
Address: 13019 Mar Street Coral Gables, Miami, FL, 33156, US
Telephone: +1 305-265-0310
Price range: $$

Home
United States
Miami, FL
Open Intelligence

We drive digital transformation for utility companies with our unified customer operations platform, Smartflex.

Open International provides technology solutions, on-premises or in the cloud, that helps telecommunication and utilities service providers meet their goals and implement innovative business strategies. Open’s solutions have allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction.

11/02/2026

Automation was built to handle the predictable. But what happens when operations don't go as planned?

For utilities, the next leap isn't about automating more tasks. It's about enabling systems to understand, decide, and act within defined boundaries.

Discover how agentic AI embedded in a unified customer operations platform is paving the way from automation to autonomy: https://hubs.li/Q04CXjKl0

10/19/2026

New regulations. New services. Higher customer expectations.

But what happens when every operational change requires another IT project?

For utilities, flexibility is no longer just a technology capability. It's a business requirement.

Discover how configurable operations can help utilities adapt faster, without relying on traditional software development: https://hubs.li/Q04ByZH_0

10/06/2026

New rates. New mandates. New customer expectations.

Legacy CIS platforms were built to bill, not to adapt, so every change becomes a development project.

Operational flexibility is no longer an IT conversation. It's a business survival decision.
Full article: https://hubs.li/Q04z4X1K0

10/05/2026

39 years evolving alongside utilities and telecommunications companies.

We’ve grown with the industries we serve, embracing new technologies, challenges and opportunities along the way.

Behind every line of code are the people who have made this journey possible with their knowledge, creativity and commitment.

Today, we celebrate 39 years of learning, innovating and evolving together.

Thank you for being part of our story.

Happy 39th anniversary, Open! 🎉

09/28/2026

Your utility has more customer data than ever. So why does your frontline team still have to search for the answer?

It’s not a lack of data. It’s disconnected systems and workflows.

Imagine intelligence embedded in the customer operation, with the context to act.

That’s the Thinking Utility. ⚡

At the Electricity Canada Customer Council, our AI Director, Felipe Corredor, will share what this looks like in practice through real AI use cases: https://hubs.li/Q04ymV130

October 27–28 | Toronto

09/21/2026

Every complaint means jumping between applications, hunting for context, verifying what's already there.

Consultants predict that utilities will deploy AI-powered operators in the coming years, but another standalone tool won't fix fragmentation, it just adds one more system to bridge.

Smartflex is different: one unified platform with AI embedded directly into your core processes, not bolted on top. Same team, better context, built-in intelligence: https://hubs.li/Q04xQ3WD0

P.S. Where is your team losing most of time, customer service, billing, collections, or field ops?

09/08/2026

How many systems does your team switch between just to answer one customer question? That's the real cost of AI without integration.

The utilities that get ahead aren't adding more tools, they're giving employees a unified platform with embedded AI, so people manage complexity instead of fighting it.

Discover what real workforce reinvention looks like for utilities: https://hubs.li/Q04wT61V0

09/07/2026

A great CIS platform doesn't stop evolving after go-live.

In this video, Gabriel Dominguez, Cybersecurity & Systems Manager at ECOGAS, explains how Open keeps Smartflex evolving alongside them, getting better and improving the experience over time.

Discover more about ECOGAS' success implementation of a CIS: https://hubs.li/Q04wDJ_B0

08/24/2026

83% that's the reduction in fragmentation ECOGAS achieved by consolidating 18 legacy systems into one unified platform.

Utilities' digital transformation drives them to launch tech renewal projects, yet 70% run into problems along the way. One of the biggest contributing factors is how well they work with their provider.

ECOGAS, a former subsidiary of Sempra in Mexico, won the Best CIS Implementation Award at IUCX 2026, and one of the reasons was that it built a team that felt like one.

In this video, Gabriel Dominguez, Cybersecurity & Systems Manager, explains what makes a technology provider feel like part of your own team, and how the relationship with Open has evolved into a true partnership built on collaboration, trust, and shared goals.

Discover more about ECOGAS' success implementation of a CIS:
https://hubs.li/Q04tV_zY0

07/27/2026

What if your utility could operate with greater agility, efficiency, and intelligence?

Bring customer, meter, field, revenue operations, and AI together in Smartflex, a unified platform built for growth.

Explore the platform behind smarter utility operations → https://hubs.li/Q04qKc7J0

Address

13019 Mar Street Coral Gables
Miami, FL
33156

Opening Hours

Monday	8am - 6pm
Tuesday	8am - 6pm
Wednesday	8am - 6pm
Thursday	8am - 6pm
Friday	8am - 6pm

Telephone

+1 305-265-0310

Website

https://www.openintl.com/

Alerts

Be the first to know and let us send you an email when Open Intelligence posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.