11/03/2026
You open the chat on a company’s website. You explain the problem. You get a scripted reply, then get transferred, and then you explain it all again.
Halfway through, you’re not sure if you’re talking to a person or an AI. When it turns out to be a person, you catch yourself thinking: maybe the AI would’ve been better.
That’s not a knock on the people answering chats. It’s what happens when the process is built around closing tickets instead of solving the problem.
Have you had this happen? Tell us how it went in the comments.