07/31/2026
Sometimes, when you’re so focused on not getting caught out by an email scam, you forget that other types of scams exist 📧
And one that’s doing the rounds right now starts with a phone call 📞
Someone calls, sounding confident, maybe a little stressed, and says they can’t get into their account.
They might claim to be traveling, about to join a meeting, or locked out of something important.
They need a quick reset.
And that’s where the problem begins 😬
This is called “vishing” (voice phishing), and it’s being used to trick IT support into handing over access.
Attackers pretend to be senior staff and use real details pulled from places like LinkedIn to make their story believable.
In some cases, they’ll call multiple times, changing their voice or story until something works.
Meanwhile, the real person they’re impersonating is sitting at their desk, completely unaware.
Now, you might be thinking, “We don’t have an IT helpdesk, so this doesn’t apply to us.”
But every business has someone who becomes the default IT person.
The office manager. The ops lead. The business owner.
If someone calls saying “I can’t log in, can you help me reset this?”, that pressure to fix it quickly is what attackers rely on.
And once they get in, they don’t stop at one account 😱
They move across systems like Microsoft 365, email, file storage, and anything else connected.
And because this isn’t hacking in the traditional sense, no antivirus or firewall can protect you. They won’t stop a conversation.
The protection here is process.
Take a moment to verify who you’re speaking to. Don’t rush because something feels urgent. Set a simple rule that certain changes can’t be done on the spot without proper checks.
It might feel a bit over the top, but it isn’t. Better safe than sorry, eh?
👉 If someone called your business today asking for access help, would you know how to verify it’s really them?