GEM Enterprises - Computer Repair & IT Solutions

05/06/2022

I have never ever been burned by a veteran in my life. I help vets with all my hearts, serve on the state of NJ's Benefits Board, am a DAV officer, it is what I do. I just had a woman whom is a military reservist come into my shop a month ago (4-5-22) with a Surface tablet that was dropped, not turning on and likely a screen issue. I told her I would call ehr and we charge an $80 estimate fee for a Surface tablet as it is a lot of work. we get the estimate fee up front, but in her case I said not to worry, she cam pay when she picks it up. Her dad was with her and said no problem he will put the $80 on it, and those estimate fees ALWAYS towards the repairs. This is written in the contract too.

We open it up, screen, casing looks good and give a quote, but the customer gave us the wrong phone number. I reach out on Facebook for her phone # and thankfully I get in touch with her. She apologized, no issues. She approves the screen quote so we order the screen and install it, and the unit will not work. We see an internal cable from the board is separated, likely damaged at the same time as the impact. The quote is higher and customer declines the repair and we understand that. Customer came to pick up the Surface yesterday and my employee was out due to the death in the family and had the 4 screws for the back in an area. I apologized and asked to pick it up tomorrow. She was very nice.

Today she comes back, gets Surface and asks for her $80 back. I explained that this was an estimate fee, which is also posted on my wall by my intake desk for certain things and trust me a Microsoft Surface is a TOTAL PAIN to deal with. This time the estimate fee was $100 on the Surface units as I changed the price a few weeks back. She insists she does not owe me $80 as I said no money needed to give me now when she came in. Yes, I explained I was doing her a favor not asking for the money up front as I am a veteran which I told her previous and I was literally looking out for her. VERY few people decline repairs here as we are fair and honest with a nice little loyal base of folks. I told her I said that, it is in the contract and also pointed on the sign which is always beside our intake area with a fee schedule. She said I could have just put that up. Anyone that knows me knows that is laughable, money is the last thing that I worship and I give away a lot of my money to charity and do many volunteer positions from veterans to animal charities. She insisted I give her $80 back. The unit was here for 2 weeks when we had the non-approval from her due to the board needing repaired and then sat for 2 weeks waiting to be picked up. She said she was not able to use the laptop for 2 months which was not our fault at all, she must have had it sit a month before she brought it here and she let it sit for weeks after declining the repair. I explained I did not break anything and we had 3 hours into this which was true. I sure hope the $80 made you happy, to me I can emphatically say I am beyond disappointed and while I will continue to help people in the military, I will NEVER EVER waive getting an estimate fee up front again.

Gary

02/26/2022

If you can assist and wish to help here, please contact me directly. We have equipment from switches and pen testers to help and I will ABSOLUTELY SUPPORT this in many ways to protect Ukraine from this insidious attack. Relays, any way you can assist, speak to me off of Facebook Gary 856-300-5138 10-7 EST or stop in. Gary

On day two of war in Ukraine, Russians have nearly encircled the former Soviet state. Some military and foreign policy experts say Kyiv may fall by the weekend. The

01/03/2022

We will have limited hours from January 3 to January 6, 2022 in accordance with guidelines of COVID exposure. While we are all vaccinated, COVID is spreading like wildfire in our area and everyone, including us are exposed whether we know it or not. Some of the people in the area I care dearly about have COVID and I want to keep our customers safe too. the good news is everyone has cold symptoms with no taste and such but doing well all things considered. Please hold off any incoming service until next week and be patient with us for this week. We are extremely quick on our work normally except when we are waiting on part normally, but this is a situation that I ask patience in and it is for everyone's protection.

In 25 years I never asked to hold off on service, in fact I welcome it, but in this case we need to be open to ship some packages and limited work. We will resume normal operation on Friday January 7, 2022 from 10-7 no appointment necessary. If you are sick, please do not come in until you are past the 5 day hold period. The good news is natural immunity is far better than the vaccine and as this spreads we can eventually move on although I know some folks sadly that are getting COVID again.

Thank you!

Gary

11/11/2021

We are closed tomorrow in observation of Veteran's Day. In 25 years I never closed for this, but as a veteran owned business I am closing the doors. We will be open Friday November 12 from 10-7 for any walk in service and to our customers. I am taking the day off. To my sisters and brothers of the US armed forces, you will always be my extended family so enjoy your day and hopefully you will take the day off. To my police friends in this town that are also veterans, try to enjoy your day and know my door is always open to you folks. SemperSquid from this former sailor and GOD bless America. Gary

11/04/2021

If anyone has ANY issues with our phone # calling us during business hours, please record the message or issue. We are here 10-7 Monday through Friday and we have had many issues with our Comcast phone service. We ALWAYS answer the phone or it goes to our company answering machine outside of normal business hours. If you want to ask a question, have a sales or service inquiry contact us 856-300-5138 from 10-7 Monday through Friday. If you have ANY issues with the phone. please let us know via messenger here and I would kindly ask that you document the issue maybe with a recording. THANK YOU! Gary

09/21/2021

Folks do NOT click links that come in via email. I had multiple emails tonight telling me I changed my password to google, ten Microsoft, then Opera, and then Square, et cetera. This is a widespread hack. NEVER USE THE SAME PASSWORDS for things and keep them secure. Know NOT to click a link on an email to take you to their website, so they can get your login information. They can make a website look legitimate an also they are much more sophisticated than they were years ago.

Periodically, change passwords too. This is why I do not do online banking personally, nor do I have my real birthday on Facebook-that's just silly and a HGUE security hole I have posted about previously. Do not use your real answers to security questions either-I have all different answers for every account and keep that answer file very secure. If you get hacked, even bringing your computer for us to fix will only limit some damage, but the thing is prevention is MUCH easier than cleanup afterwards. Keep your operating system up to date, your antivirus, and really these attacks are MUCH more common now-I know, I just got whacked with 4 different scams and some are VERY good but I went direct to my Google account and not a click to their email.

MICROSOFT is warning Office 365 users about an email scam that could steal your passwords. The widespread phishing scam is said to be after usernames and passwords, which could see you getting hack…

08/31/2021

Please be advised that incoming parts are being delayed by logistics out of our control. It is very clear to me that it is better for many to choose not to work and get a government check-we are incentivizing unemployment with poor economic policies at the federal and state levels. We had a cargo ship with a container of power supplies sit in the water off of California as the ships are backed up. This happened to us personally as they do not have enough people to offload the ships.

Then this is an actual example that is currently happening to us that is now causing issues with our customers, some of which have businesses but regardless EVERYONE here is important. FedEx has the packages, all scheduled to come this past Friday-28 boxes. We get 11 boxes late on Monday. Today our normal driver delivers 3, then says that FedEx is so far behind because they cannot get people to work in Lawnside, NJ to load the trucks. Another driver stops by today in a FedEx delivery rented Budget truck. He has 4 additional packages so now these missing 10 boxes are a month+ late now because of the port and then FedEx labor issues. He proceeds to tell me people yell at him as their packages are a month late as he delivers their FedEx packages late.

I have orders for parts to do repairs for our customers and we are late due to USPS, FedEx, shipping via sea freight and UPS being late. FedEx is the worst of them all right now. We had a large heavy next day air package take 10 days to get to Canada and it was $750 in shipping and FedEx said due to COVID19 I still had to pay. We didn’t pay, cancelled account and that is in small claims court after they turned us into collections but FedEx WAS a good company before COVID19 in my opinion.

Please bear with us-we are trying to hire an experienced tech too, but good luck getting people to work. 25+ years in business and never ever seen anything like this-I’m frankly disgusted as I work VERY hard to please our customers and I feel like I am letting some of our customers down, and I frankly am when we are late with repairs. While we have a huge inventory, please know this is not in our control if parts arrive late and that is often the case. Today I am going to have to call people and let them know we are going to be late on some repairs due to parts not being here. Thank you to the USPS and UPS carriers as they are doing overall a great job and while late, FedEx we are avoiding at all costs but this supply chain problem is caused by our government subsidies when there are PLENTY of jobs out there.

Gary

07/21/2021

It is not often we break an item we are getting paid to fix at my business, but it does happen especially when dealing with intricate and delicate parts. When it happens, we own it, and will make it right always. Our one client, Medical Consultants Instructional Training Center located in Millville is owned by Carol, a wonderful person who is really genuine and caring. We had this HP all in one in for an upgrade and some software work. For us, we had to take the entire unit apart even to upgrade the RAM.

Enter the company cat Sandee into the picture who spends his days wandering the warehouse in the lap of luxury with little cat houses. This little cat arrived to me years ago 2 days old by a customer and was not sure if he would live let alone see as his eyes were mostly sealed shut. I raced him to the vet for treatment, bottle fed him, and now he is fine and is partially blind in 1 eye enjoying life here. Sandee is so fine that he decided to eat a ribbon cord on the customer's all in 1 computer.

The issue is that HP does not sell this damaged cable that is only used on this machine, and the only one was in a complete until on Ebay. No issues, we broke it, we will make it right, so I inform Carol and we ordered a complete unit to replace hers. The unit arrived damaged and was not the incorrect model, making this a much bigger problem. No ribbon cord could be found anywhere as it is super long and quite proprietary. We told Carol the additional delay, we damaged it and ended up getting her a faster unit, delivered it and set it up. She was patient and we GREATLY appreciated her demeanor.

Sandee, the company cat (one of a few) is another story entirely. He is not remorseful and will continue to want to play with things here. I've met so many people since moving my business to Millville and really thank the community for their support and especially Carol here for her understanding. Nobody likes delays, much less lies and I have found in my life telling the truth has been the way for decades and how I function personally and professionally. If you see this cat and have a computer with a cable hanging out, just consider running. Seriously he is one of the most playful little creatures on earth and makes me so happy at work and welcomes visitors when they come over to our shop. Thank you Carol for not being mad at us or at him and had to share this story as you are a true good sport and an asset to Millville!

05/21/2021

CLOSED MEMORIAL DAY

05/15/2021

If anyone sells on Ebay, they know how hard it is to keep a reputation this pristine. it is a lot of hard work and I give the kudos to the people that work here and have worked here that have helped build this company. I am very proud of our reputation we have built with 25 years in business and 22 years on Ebay's platform selling parts and services for customers. To be a PowerSeller you need near flawless customer ex*****on and satisfaction and very few carry that label and proud we have achieved and maintained this for decades.

04/12/2021

32" USED Monitors for sale $120 or $145 with adapters, 90 day warranty parts and labor in case of failure so a customer can buy with confidence. These take DVI connection or HDMI with the adapters we sell which are $25 additional. We have many in stock here and the color is nice, they do 1920x1080 resolution. Some light scratches from handling, sturdy stands and are great for someone that wants a nice big monitor. Buy two discounted $10 off each, buy 3+ $15 off each. Hours are 10-7 M-F, no appointment necessary, Of course laptops, desktops and such in stock too and repairs done here on computers, X-box, PlayStations, laptops and Macs.