05/30/2026
Many organizations think PROMs compliance is a technology decision. In reality, it’s an operational one.
Collecting pre-op and 1-year outcomes sounds manageable until the real-world complexity begins: follow-up recovery, patient outreach, workflow coordination, incomplete data, reporting timelines and maintaining capture rates over time without overwhelming staff.
As CMS expands quality reporting and value-based reimbursement models, the organizations that succeed won’t just have software. They’ll have sustainable operational infrastructure behind their PROMs strategy.
That’s the difference between collecting surveys and running a high-performing PROMs program.