NGA - Next Generation Advanced

08/10/2026

A proud moment for NGA!

We’re honored to be recognized at the International Asian American Business Expo (IAABE) Gala Night, hosted by COFACC.

Thank you for the recognition and for an incredible evening celebrating leadership and impact across the global business community - Philippines, Brunei, Cambodia, India, Indonesia, Malaysia, Mexico, and Sri Lanka

#911

08/07/2026

Yes, we brought the diner back.

It got people talking, and that's exactly what we hoped for.

Between the conversations, live demos, and the introduction of NGA's NEXiSAnywhere, a remote field unit to help agencies maintain operations during power outages, PSAP disruptions and in rural or temporary environments where reliable connectivity matters. APCO 2026 was a chance to share ideas about one thing that matters to all of us — helping 911 professionals stay connected when it matters most.

Thanks to everyone who stopped by. We loved the conversations and can't wait to do it again next year.

08/03/2026

The music may be from the '50s, but the conversations are all about the future.

If you're at APCO 2026, stop by Booth 2501 for a sweet treat, a little rock and roll and a conversation with the NGA team.

Come for the rock and roll. Leave with a clearer picture of the future of NG911.

07/29/2026

911 is being redefined. Come see how at APCO 2026.

NGA will be at Booth #2501 in San Antonio — August 2–5.

Cloud-native. AI-native. End-to-end. The NEXiS Platform.

Come find us.

07/24/2026

When a 911 call comes in, the person on the other end of the line makes split-second decisions that can mean the difference between life and death. They talk panicking callers through CPR,
guide parents through choking emergencies, coordinate multi-agency responses to active
threats, and relay critical information to officers, firefighters, and paramedics racing to the scene.

Yet according to the federal government, these professionals are classified the same way as data entry clerks and office receptionists. That classification is not just outdated. It is actively harming the 911 workforce, and the entire public safety community is fighting to change it.

In this blog from NGA, we’ll discuss where the reclassification effort stands today, why it matters, and what it means for every PSAP in the country.

https://nga911.com/blogs/post/why-911-dispatchers-deserve-protective-service-status-fight-reclassify-telecommunicators

07/02/2026

What a week!

Thank you to everyone who stopped by the NGA Diner during the National NENA Conference. Whether you grabbed a handcrafted soda, picked up a pair of retro sunglasses, played a little pinball, or just stopped by to say hello, we loved seeing so many familiar faces and meeting new ones.

The fun was only part of it. The best part was the conversations and the opportunity to connect with the incredible 911 community. Thank you for sharing your experiences, your ideas, and the work you're doing to serve your communities every day.

We appreciate everyone who spent part of the week with us and can't wait to see you again next year!

#911

06/05/2026

For years, the transition from legacy 911 systems to Next Generation 911 has been a goal on the horizon, something the public safety community knew was coming but lacked a clear, enforceable timeline for. That changed in 2024 when the Federal Communications Commission
adopted its first-ever nationwide NG911 transition rules, and 2026 is the year those rules are
starting to take effect.

Whether you manage a PSAP, serve as a 911 Authority, or work with an originating service
provider, understanding these new requirements is no longer optional. The FCC has laid out
specific phases, deadlines, cost responsibilities, and compliance expectations that will shape the next several years of emergency communications.

In this post from NGA, we’ll break down the FCC's NG911 transition framework, including the two-phase implementation process, what 911 Authorities and OSPs are each responsible for, key deadlines to watch, the upcoming reliability rules expected later this year, and what PSAPs should be doing right now to stay ahead of the curve.

https://nga911.com/blogs/post/new-fcc-ng911-rules-what-psaps-and-911-authorities-need-know-2026

06/01/2026

Every day, thousands of 911 telecommunicators across the country answer calls that range from
routine to life-threatening. They are the first point of contact in an emergency, the calm voice
that guides someone through the worst moments of their life, and the critical link between a
person in crisis and the help that is on its way.

And they are leaving the profession at an alarming rate.

The 2025 Pulse of 9-1-1 Report, released by Carbyne and NENA: The 9-1-1 Association, paints a clear picture of a workforce under immense strain. Burnout has overtaken recruitment as the
number one challenge facing emergency communication centers. Nearly three out of four
centers have open positions. More than one in five trainees fail to complete their training. And
70% of telecommunicators report experiencing stress before every single shift.

The staffing crisis is real, it is growing, and it threatens the ability of PSAPs to deliver the level of
service their communities depend on. But the picture is not entirely bleak. Advances in NG911
technology are emerging as a meaningful part of the solution, not by replacing the people
behind the headsets, but by giving them better tools, reducing unnecessary workload, and
creating a more sustainable work environment.

In this post from NGA, we will look at the scope of the staffing crisis, explore the factors driving it, and examine how NG911 technology and modern PSAP strategies are helping agencies address it.

https://nga911.com/press-releases/post/ng911-and-telecommunicator-staffing-crisis-how-technology-part-solution

05/19/2026

04/23/2026

A small thank you to the team behind every call.

🚨 BIG THANK YOU TO NGA! 🚨

We want to give a huge thank you to NGA – Next Generation Advanced for providing lunch to our team! Your support during Telecommunicators Week means a lot to all of us. 🍽️💙

But this partnership goes far beyond lunch…

The Adams County Communications Center is proud to announce that we will be the FIRST in the State of Ohio to implement NGA’s Next Generation 9-1-1 (NG911) call handling system, officially going live on May 4th ahead of the state deadline.

🔹 What does this mean for our community?

This new system will enhance how we serve you by:
• Providing more accurate location information
• Improving call processing speed and reliability
• Allowing for future Text-to-911 capabilities
• Strengthening communication with first responders

NGA is the company behind the technology our telecommunicators will rely on every day to help get assistance to you quickly and efficiently when it matters most.

We are excited for what this means for Adams County and proud to continue moving forward with better tools to serve our community. 💙

🚔📡