Cowboy Internet

Cowboy Internet Cowboy Internet provides high speed internet to Atkins Arkansas

6.8.26Windstream and TierPoint have concluded the repairs. If you are still experiencing issues please unplug the POE fr...
06/03/2026

6.8.26

Windstream and TierPoint have concluded the repairs. If you are still experiencing issues please unplug the POE from the wall (or power source) leave unplugged for approx. 3 mins, plug back in and wait 3-5 until everything comes back. If you are still offline give us a call so we can help get you back online. We apologize for the disruption in service.

6.5.26

The following is the latest update we received concerning the outage from Windstream.

The local provider had dispatched a field team in order to continue with investigation efforts. The team on site and are conducting troubleshooting to identify the location of the fault. Updates will be provided when information is available.

6.4.26
We have re-opened a ticket with Windstream. They confirmed they finished repairs with the scheduled maintenance as of 5 pm on 6.3.26. But as of around 8 a.m. this morning we along with other internet providers began to experience intermittent connectivity again. We are awaiting word from Windstream as to what the issue is and an ETA.

OUTAGE EXTENSION:

This is the email we received from Windstream. They were initially doing a scheduled maintenance repair. However once they began they ran into issues. They have not given us an ETA.

02/09/2026

We understand the frustration — the recent outages and instability are not acceptable, and we know they’ve affected trust.

We are actively working with our upstream provider at an executive level to address the root cause, and at the same time we are investing in redundancy and network upgrades so that a single upstream issue does not impact customers the way it has recently.

Some of these improvements take time to implement correctly, but they are already in progress. We appreciate everyone’s patience while we work through this and strengthen the network for the long term.

01/07/2026

All customers should be up & going. Windstream had to replace some equipment once they identified what the exact issue was. The issue being a fiber multiplexer that had a bad channel. Again all affected customers should be up & going, if you are not please contact tech support.

01/07/2026

We understand how frustrating an outage can be, our employees and their families experience them right along with you. When an issue is on our end, we take full responsibility, and we apologize for any misinformation that may have been shared while details were still being confirmed. Yesterday was an all-day, all-hands-on-deck effort to properly assess the situation and get accurate information out as quickly as possible. The intermittent disconnects have now been confirmed as an issue with our main provider, Windstream. At this time, they have not provided an ETA, but they are scheduled to update us again this morning. They do have techs on site. We truly appreciate your patience as we worked to share updates as fast as we could. Customers who experienced service disruptions will receive a credit, just as with the last outage.

Our tech support team and main office are answering calls, but due to the high call volume, response times may be a bit longer than usual. Please know we are doing our best to assist everyone as quickly and efficiently as possible.

01/06/2026

Many of our customers have experienced constant up and down disconnects over the past 24 hours. We are in contact and coordinating with DC. After troubleshooting onsite, it does appear to be a problem on their end. We have and have had techs on site all day.

The system we along with 1000's of other companies use for our billing & customer history/info is experiencing a technic...
12/01/2025

The system we along with 1000's of other companies use for our billing & customer history/info is experiencing a technical issue. They are aware and are working to fix it. Once complete we will be able to begin accepting payments again. Nobody will be shut off for non/late payment due to this issue. We hope everyone had a blessed Thanksgiving!
I am adding the email that was sent to give all the info that we have on it.

Address

POB 267
Morrilton, AR
72843

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 8am - 5pm
Sunday 8am - 5pm

Telephone

+14794702085

Website

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