Level AI

12/24/2023

This festive season, gift your contact center Heroes the superpowers they truly deserve. Gift them Level AI!
Learn more: https://hubs.la/Q02dHB1v0

12/18/2023

🌟 Dive into our latest blog to discover how Level AI partnered with an e-commerce company to revolutionize its customer support operations. From automating QA to real-time assistance, Level AI emerged as a key ally, enabling operational excellence and delivering a superior customer experience. 🛍️

Click here to learn more - https://hubs.la/Q02dffTL0

Discover how an e-commerce company partnered with Level AI to improve customer support efficiency, address call spikes, and enhance technical issue resolution using features like automated scorecards and advanced analytics for transformative customer experiences and operational efficiency.

11/23/2023

This Thanksgiving, find out why so many customer experience managers are sasying thanks to Generative AI!

Get real-time proactive insights into the voice of the customer with generative AI VoC programs. Our latest guide is here to give you the lowdown on what to look out for when selecting a generative AI VoC solution!

Learn more: https://hubs.la/Q029Vb7b0

11/13/2023

The future of customer experience management is here!

Traditional VoC methods are broken. They're time-consuming, ineffective, and biased. But Level AI's VoC Insights uses generative AI to mine 100% of your customer conversations for actionable insights.

With VoC Insights, you can gain a comprehensive and genuine view of the customer experience, needs, and priorities across all channels. You can also identify and resolve customer pain points early, prioritize product development efforts and marketing campaigns based on real customer feedback, improve customer satisfaction, and reduce churn by delivering personalized experiences that meet customer needs.

Read our blog post to learn more about VoC Insights and how it can help you transform your customer experience: https://hubs.la/Q028DZqs0

11/08/2023

Transform your customer experience with Voice of the Customer Insights, a revolutionary new solution that unlocks hidden insights from 100% of your customer conversations with generative AI.

Uncover real-time trends, identify root causes, and drive business transformation with actionable insights to boost customer satisfaction, loyalty, and sales.

Learn more: https://hubs.la/Q0287Qgp0

10/26/2023

🚀 Ready to take your sales performance to the next level? Uncover agent behaviors and customer patterns that drive conversions and up-sell opportunities with Generative AI built for the contact center. 🌟💬

Train your agent on proven strategies and close more deals.

Click here to learn more -:https://hubs.la/Q026Sjf90

10/06/2023

👋 Wave goodbye to hefty contact center fines! Leveraging Level AI's generative AI to analyze calls for regulatory compliance and highlight any compliance breaches with explicit evidence from your conversation data. Empower your QA managers to promptly address and rectify any compliance breaches. 💪

Click here to learn more - https://hubs.la/Q024DmFW0

10/03/2023

📣 Looking to enhance your call center performance? 📞🚀 Dive into our latest blog to discover the top Call Center QA challenges and learn how to overcome them with AI! 💥🤖 Unleash the power of artificial intelligence to revolutionize your customer service game! 🌟📈 Check it out here: https://hubs.la/Q024dVb90

Without AI, QA is less effective in the contact center. Learn how contact center leaders are overcoming common call center QA challenges with AI.

10/03/2023

Looking for conversational intelligence and AI providers for your contact center? Fret not, we have the ultimate guide for everything you need to be on the lookout for when deciding on a solution. We'll get you up to speed on all things generative AI, LLM and all the latest trends in AI. Not all AI is made equal; learn all about what works for your exact use case. https://hubs.la/Q0249kQ80

10/03/2023

🔍 Are you struggling to find the perfect AI-driven contact center quality assurance software for your business? 📞🤔 Look no further! Our latest blog post reveals the 5 key considerations to help you make the right choice! 🌟✅

Discover how to improve customer satisfaction, enhance agent performance, and streamline your contact center operations. 💪💼

👉 Click the link below to read the full article and gain valuable insights for your business! 📖👇
https://hubs.la/Q0248BGp0

AI has the power to transform the contact center. See the five key considerations for an AI-driven contact center quality assurance software.

09/13/2023

🎉 Exciting news! Level AI has been recognized as a Cool Vendor in Gartner's Cool Vendor in Customer Support and Service Technology report! 🌟🔥

We are thrilled to be acknowledged for our innovative solutions and commitment to revolutionizing customer support and service technology. 🚀✨ This recognition further validates our dedication to providing top-notch AI capabilities and delivering exceptional customer experiences.

Being named a Cool Vendor by Gartner is a true honor and a testament to the hard work and passion of our incredible team. 💪🤝 We couldn't have achieved this without the continuous support and feedback from our amazing customers and partners. Thank you for believing in us!

Stay tuned as we continue to push the boundaries of AI-driven customer support and service technology. 💡✨ Together, let's create a future where customer interactions are seamless, personalized, and unforgettable. Stay cool, stay connected with Level AI! 😎🌐

https://hubs.la/Q0226Q4t0

MOUNTAIN VIEW, Calif. – September 12, 2023, Level AI today announced that it has been named a Gartner Cool Vendor for its exceptional contributions to the

09/11/2023

Say goodbye to black-box Auto-QA systems that take an endless number of phrases and keywords to set up or score only on “sentiment.” With QA-GPT, setup is as simple as typing your scorecard questions! Learn more about it here: https://hubs.la/Q021Nv8W0
-GPT

QA-GPT is here and it’s revolutionizing the way you think about QA. QA-GPT provides near human accuracy, evidence for scores and doesn't require any fussing over keywords and phrases.