Company Profile Continued:
Excellence of service and client satisfaction are the keys to the long-lasting relationships we strive to build and that benefit both EZ Hi Tech and its customers. Because we view our clients as business partners, we dedicate ourselves to your success. With a customer base that has extended beyond North, Central and South America, EZ Hi Tech Group International is proud
to be able to serve clients throughout the world. Our expert technical staff is continually training on the latest technologies so that we can recommend to you the most cost-effective and reliable solutions. EZ Hi Tech takes part in most industry trade shows (DRUPA, Graph Expo, GOA, SGIA…) and keeps abreast of the latest technological developments. We share these developments with our clients by making them aware of key innovations that impact their production as well as new opportunities that can potentially benefit their business. In today's fast changing printing industry, the right technology is a key component of success; however, technology is only as good as the service and support that make it really work. Our goal at EZ Hi Tech is to exceed your expectations and make the technologies you are invested in as profitable as possible. We buy, sell, and service pre-owned equipment. EZ Hi Tech also only sells products that we support! Our new product line has been extended into Digital printing to DTS and DTG (Direct To Garment), as well as UV. Other additions include the Workflow software and 3-D printing! Training:
EZ Hi Tech's technical staff brings together experts in different areas who can pool their resources to provide you with unsurpassed support and training with all the equipment, workflow and software that we supply. We provide you with workflow consultations and equipment recommendations that are based on your specific production requirements and growth perspectives. Through our service and support, we stand behind the equipment and the software that we provide you. EZ Hi Tech is the most complete and advanced company of our size in providing training to our customers. Thus ensuring efficient and advanced productivity to their NEEDS! We have many satisfied customers that were
updated via our intensive on site training. Through continued follow ups, our customers are kept abreast of the newest technologies. Technical Support:
Our company is proud to be founded on immense technical support strength. We understand service better than the " Big Guys", and our key roll in the business is to provide the best support and most affordable support programs to our loyal and new customers. We are the only company in the USA that provides superb service to our customers on site and remote support via the Internet. Technical specialists are available to help you troubleshoot issues that come up and determine what course of action should be taken. Telephone support is available for instances where your technicians can be guided step-by-step to remedy certain issues. Our technicians can also connect remotely to your workstations and make the necessary adjustments in cases where on-site visits are not required. Available 24x7 for emergencies, our technicians can also travel to your premises to make necessary repairs to your equipment. With customers worldwide and with an extensive inventory of spare parts, EZ Hi Tech technicians stand ready to travel to all our clients to make sure your down time is minimized.
