GrayMatter Networks

GrayMatter Networks Smart Technology. Brilliant Communications. GrayMatter Networks is a leading telecom technology provider.

Our mission is to supply simple and fair solutions to complex telecom issues so that our customers to be able to focus on their core business. We provide efficient and adaptable communication solutions to the hospitality industry.

The future of hotel tech is not another PBX.For years, "upgrading" hotel communications has meant swapping one phone sys...
05/29/2026

The future of hotel tech is not another PBX.

For years, "upgrading" hotel communications has meant swapping one phone system for a slightly newer one. Same job, same limits - just a different box on the wall.

Hotels deserve more than a system that survives. They deserve one that evolves: connects to the rest of the operation, adapts as the property changes, and helps solve real problems instead of only routing calls.
That shift is coming - and we're bringing it to HITEC 2026.

Booth #3438
šŸ“… June 15–18, 2026
šŸŒŽ San Antonio, Texas USA

Our very own EVP of Field Operations is joining us at HITEC - booth  #3438!If you want to chat about what it actually ta...
05/28/2026

Our very own EVP of Field Operations is joining us at HITEC - booth #3438!

If you want to chat about what it actually takes to deploy and run hotel communications at scale, he's your guy.

We are 40 days away from the biggest trade show of the year, HITEC 2026!Let us introduce the team that will meet you at ...
05/06/2026

We are 40 days away from the biggest trade show of the year, HITEC 2026!
Let us introduce the team that will meet you at the event.
Don't be shy, come say hi!

Psst... In case you missed it, we are having a webinar tomorrow, discussing how AI can bring back the relevance of the g...
04/27/2026

Psst... In case you missed it, we are having a webinar tomorrow, discussing how AI can bring back the relevance of the guest room phone.

šŸ—“ļø Tuesday - April 28th 2026
šŸ• 1PM EDT / 10AM PDT

Register here: https://lnkd.in/dsYYpFEe

Even if you cannot make it, we encourage you to register anyways, as we will be sending you a webinar recording post-event.

Most hotel groups measure ROI property by property.That’s usually where the math goes wrong.The real return often isn’t ...
04/10/2026

Most hotel groups measure ROI property by property.

That’s usually where the math goes wrong.

The real return often isn’t in the first install, first invoice, or first year.
It’s in what happens after: when the next 10, 20, or 50 properties become easier to support, easier to train, and easier to compare.

Recent hospitality reporting keeps pointing to the same issue: fragmented systems create inefficiency, and integration remains one of the biggest pain points for hotel operators.

That’s why standardization matters.

Not because every hotel should feel the same.
But because the invisible layers of the group - systems, workflows, reporting, support models - should stop working against each other.

We wrote a short article on why standardization across a hotel group is the real ROI, and why the biggest return usually comes from making the next property easier to run, not just the first one.

Read the full article on our LinkedIn: https://www.linkedin.com/pulse/standardization-across-hotel-group-real-roi-gray-matter-networks-mu5ff/

Wishing each and everyone of you a Happy Easter!// The GrayMatter Networks Team
04/03/2026

Wishing each and everyone of you a Happy Easter!

// The GrayMatter Networks Team

Most hotel phone systems don’t feel ā€œinsecure.ā€Until the bill arrives.Or a trunk gets abused.Or someone realizes interna...
03/20/2026

Most hotel phone systems don’t feel ā€œinsecure.ā€

Until the bill arrives.
Or a trunk gets abused.
Or someone realizes international dialing was open the whole time.

The telecom industry lost $41.82 billion to fraud in 2025.

And some SIP environments are less protected than people assume.
Cisco notes that if no SIP trunk security profile is assigned, a nonsecure profile can be applied by default.

That’s why hotel voice security basics matter:

- strong password policy
- geo restrictions
- MFA
- secure SIP settings
- tested emergency calling

None of it is glamorous.
But all of it protects revenue, operations, and guest trust.

We wrote a short article on the basics of securing hotel voice - and why this is more of an operations issue than an IT one.

Check it out on our LinkedIn: https://www.linkedin.com/pulse/what-actually-secures-hotel-phone-system-gray-matter-networks-qkddf

One week until we host our LIVE WEBINAR, and we got a new host for the event - Our very own CTO David Maayani!šŸ—“ļø Tuesday...
03/17/2026

One week until we host our LIVE WEBINAR, and we got a new host for the event - Our very own CTO David Maayani!

šŸ—“ļø Tuesday - March 24th 2026
šŸ• 1PM EDT / 10AM PDT

Register here: https://lnkd.in/dFF_ViAP

Even if you cannot make it, we encourage you to register anyways, as we will be sending you a webinar recording post-event.

On Friday, 13 March, we’ll be back at Ted’s Technology Summit in Sydney.We’re looking forward to reconnecting with famil...
03/11/2026

On Friday, 13 March, we’ll be back at Ted’s Technology Summit in Sydney.
We’re looking forward to reconnecting with familiar faces and meeting new industry colleagues.

If you’re attending, come say hi to Christoffer & Jonathan.

Thanks to Ted Horner for the opportunity to attend and sponsor a great event once again.

Hotels have more ways to communicate than ever… yet the phone still drives a huge chunk of guest requests.The real quest...
03/10/2026

Hotels have more ways to communicate than ever… yet the phone still drives a huge chunk of guest requests.

The real question is not: ā€œis the hotel phone dead?ā€
It is: "has the phone lost relevance - or just changed?"

Join our Live Webinar where we will break down what a modern hotel PBX should do in 2026, and how to keep guest communication fast, reliable, and operationally useful.

šŸ—“ļø Tuesday - March 24th 2026
šŸ• 1PM EDT / 10AM PDT

Register here: https://my.demio.com/ref/nfkYy54sKB1VM82b

Even if you cannot make it, we encourage you to register anyways, as we will be sending you a webinar recording post-event.

AI shouldn’t replace hospitality.AI should protect hospitality.Guests don’t complain because your team isn’t trying. The...
03/05/2026

AI shouldn’t replace hospitality.
AI should protect hospitality.

Guests don’t complain because your team isn’t trying. They complain because they can’t reach anyone, they wait too long, or their request disappears between departments.

AI can fix that, without turning your service into a robot experience.

Three rules we follow when designing hotel AI:
šŸ”ø Speed for the simple stuff. Guests want instant answers for routine needs. AI should deliver ā€œzero-waitā€ basics across voice and messaging.
šŸ”ø Humans for high-stakes moments. When it’s personal, complex, or emotional, AI should step aside - fast.
šŸ”ø Consistency across every channel. Whether a guest calls, texts, or uses web chat, they should get the same answers, the same tone, and the same next step.

The goal isn’t ā€œmore automation.ā€ The goal is more time for staff to be present with guests.

Question: Where would AI help your hotel most; after-hours coverage, handling FAQs, or routing service requests to the right department?

Address

228 East Route 59, Suite 146
Nanuet, NY
10954

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

(646) 401-0830

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