03/28/2023
Wrapped up a good day of sessions yesterday at . The focus continued to be on digital, member experience and how CUs can deliver on the mantra. Some of our key takeaways from today’s sessions:
- Follow the person, not the pixel (people jump across online and offline channels)
- Get your tracking right so you’re measuring beyond the initial click
- CUs can save a member and average of $13,000 on a 6-year auto loan
- CUs should help first, sell second
- Rates & terms are commodities. Focus on your differentiators
- Multi-channel strategy is critical for success
- Flexibility is a must
- Audience selection matters
- Real and measurable results sustain marketing budgets
- Align mission and core values with organizations that make an impact on the community
- Tell your community impact story
- Discover what communities really need and creatively offer an obtainable solution
- Keep costs low and give back to the community