12/26/2022
Do you ever wish you could find a way to offer just a little bit more with your business? Upselling may be the answer. Upselling is an invaluable technique whereby the business invites the customer to buy further items which enhance or are closely associated with the initial purchase. When done correctly, upselling gives the customer the impression that they are adding value to their initial purchase. Here’s a few steps on how to do this.
Ensure That it Makes Sense: Carefully matching the additional sale to the initial sale is crucial. If the product or service you're selling has no obvious adjuncts, try selling an extended warranty or, for a cheaper or disposable item.
Have an Incentive: You need to give the customer a reason why. Incentives might include a discount on a future purchase, or a product upgrade. Add some value to this!
Make it Seem Natural: Introducing an upsell to the customer must seem a natural and unforced aspect of the sales conversation. If it doesn’t feel comfortable, you could lose the potential customer.
Don’t Wait Until the Last Minute: Don’t wait until the upsell is an afterthought. The best time to suggest an upsell is shortly after the customer has agreed to the main purchase. However, you don’t want to do it so soon that it appears you are trying to take advantage or go for the hard sell.
If You Don’t Succeed, Try and Try Again: If it is not possible to upsell during the initial sales negotiation, there is usually a viable second opportunity. Follow up the sale on a different page of your website, or with an automated follow up email.