Western Iowa Wireless

12/25/2025

**Update: As of 6:00 pm back up power has been put in place! Thank you everyone for your patience.

To our customers in the Oakland area, MidAmerica Energy is experiencing a power outage. We have techs enroute to restore back up power to the area.

Thank you and Merry Christmas 🎄

11/28/2025

Good Morning,

We just wanted to reach out and let you know we are experiencing a situation with our phone carrier that has resulted in us being unable to receive phone calls at this time. We have a website request line through wiaw.net and our [email protected] and [email protected] emails are still accessible.

We are actively working on getting this resolved as quickly as possible. We apologize for an inconvenience.

Thank you all for your business!
WIAW Team

*Edit* This has been resolved, again a huge thank you to everyone!

Western Iowa Wireless is a locally-owned internet service provider serving Western Iowa and Eastern Nebraska.

09/06/2025

We experienced a small internet outage today in the Underwood and Neola areas due to a component failure. Our team identified the issue quickly and has already taken steps to resolve it. Service should now be restored for all customers.

We appreciate your patience and understanding, and we apologize for any football game interruptions.

If you’re still experiencing issues, please send us a message so we can help.

07/09/2025

One of our upstream providers is currently experiencing an issue in Omaha. They’re actively working on it but haven’t provided a timeframe for resolution yet.

Good news: We’ve rolled traffic over to our backup provider to keep things running smoothly in the meantime. Most customers shouldn’t notice any interruptions.

Important note: If you use a VPN that relies on a static IP, you may still experience issues until Hurricane’s service is restored.

Thanks for your patience, and we’ll keep you posted as we hear more.

02/09/2025

🚨 Having issues with YouTube TV during the Super Bowl? We get it — this is a big game, and you don’t want to miss a second! 🏈

Before you assume it’s your internet, here are a few quick troubleshooting tips to rule that out:

1️⃣ Check if other devices are connected and using the internet 2️⃣ Try a different device — your smart TV or streaming box might be the culprit.

Remember, issues like this can happen with any streaming service! If you're still having trouble, don't hesitate to reach out — we’re here to help! 📞💻

Enjoy the game! 🙌

01/26/2025

We’re On It!

We understand how important staying connected is, and we want to acknowledge the recent outages some of you may have experienced. Please know that our team is actively working around the clock to resolve the issue as quickly as possible.

When challenges arise, we don’t stop until the job is done. Our technicians are already in the field, troubleshooting and repairing with precision and urgency. We’ve pulled out all the stops, and we won’t rest until everything is back up and running smoothly.

Thank you for your patience and understanding—it’s because of you that we do what we do. If you have any questions or need assistance, don’t hesitate to reach out.

Sincerely,
The Western Iowa Wireless Team

11/16/2024

The Paul/Tyson fight broadcast is experiencing issues due to shortcomings of Netflix infrastructure. Our network is more than capable of handling the increased demand, unfortunately the same can not be said for Netflix servers. This is a known issue that Netflix customers are experiencing nationwide." ~ Chris

We’ve noticed some concerns about buffering or low-quality streaming during the Paul vs. Tyson fight tonight. Please know this issue isn’t due to your internet connection. Netflix’s servers are experiencing heavy traffic, impacting their ability to stream the event smoothly.

For more details, you can read about it here:

Boxing fans watching the undercard before the fight between Mike Tyson and Jake Paul were left irate over issues on the live stream broadcast from Netflix.

09/30/2024

We have noticed that Verizon is currently facing a couple of major issues with cellular service, including problems with data, phone calls, home internet and text messages. As of now, Verizon has not issued an official statement or provided a timeline for resolving these issues. We learned this through forums and verified on downdector.com

While Western Iowa Wireless is not affected by Verizon's outage, we're here to assist with any questions or support you might need. Rest assured, your service with us remains stable and reliable. Please reach out to us for any questions or concerns at 712-485-7200.

08/01/2024

Good evening Crescent,
As many know we had another round of severe weather that has moved into the area. We have actively been working on restoring as many customers as we can, as quickly as we can. We understand the frustration that comes with these situations. Our owner will be working through the night to get things restored. We are in contact with utilities in restoring power and will do all in our power to restore any services that may be affected. Please call or email us if you have any questions! 712-485-7200 or email [email protected].

06/26/2024

Good Morning Everyone,

If you are waking up this morning to find that you have no internet. We are aware that several of you may be down. We have been out all night working to rectify as much as we could. We value the calls and we are just asking for patience as we navigate correcting and getting everyone back online.

Thank you!
Your Western Iowa Wireless Team.

04/30/2024

Hello customers!

We have made note of all customers we personally know that are displaced due to the storms. We are reaching out though as our invoicing system is automated. If you are displaced and receive an invoice, please reach out to us so that we can remove that invoice and hold your account. Feel free to reach us here through messenger, through email at [email protected] or by phone at 712-485-7200. Thank you!

04/27/2024

Despite the challenges posed by the tornados and severe weather, we want you to know that we're working tirelessly to ensure everyone stays connected online. Your safety and communication are our top priorities. If you need anything at all, please don't hesitate to reach out to us via phone at 712-485-7200 or email at [email protected]

Stay safe, everyone!