Wix Answers

04/05/2022

💭 Imagine having an agent that:
• Provides 24/7 customer support
• Handles multiple tickets at once
• Communicates feedback within seconds
• Predicts customer behavior trends before they even happen

The good news? This type of support actually exists.

Meet ✨Spotter✨ — a 𝘧𝘪𝘳𝘴𝘵-𝘰𝘧-𝘪𝘵𝘴-𝘬𝘪𝘯𝘥 customer care manager.

Learn more 👉 https://okt.to/P9Sno1

Spotter is a first-of-its-kind AI care manager that offers 24/7 customer support. Read to learn more about Spotter and how to provide a better CX with automated workflows.

04/01/2022

Virtual Reality Contact Centers 🤯

See what it takes to move your support operations into the metaverse.
👇👇👇
https://okt.to/AnLODp

03/31/2022

⭐ Being a relatively new player on the market isn’t easy, but we’ve quickly found a way to stand out from the crowd and be recognized as in multiple G2 Grid reports.

Hear from Wix Answers CEO, Elad Eran — and see what sets us apart in the newest !

Read all about it 👉 https://okt.to/9VR65C

Wix Answers was recognized as a Leader in 10 G2 Spring 2022 reports! Read why Answers is becoming a key player in the growing customer service software space.

03/30/2022

Implementing a self-service strategy isn’t as easy as flicking a switch. Besides the obvious infrastructure changes, you might need to help your customers break old habits and warm up to the idea of solving issues on their own.

Hear from Courtney Nolan on how they tackled this at Dropbox in this week’s .

Watch the full conversation 👉 https://okt.to/AgeEI8

03/24/2022

This just in! Wix Answers is named a leader in the G2 Spring 2022 reports across 5 categories. Upward and onward! 🚀

🏆 Help Desk Software
🏆 Contact Center Operations Software
🏆 Customer Self-Service Software
🏆 Contact Center Knowledge Base Software
🏆 Digital Customer Service Platforms

We’re incredibly grateful for our customers who have helped us get this far.

Curious what all the hype is about? Learn more 👉 https://okt.to/MT4kxU

03/22/2022

You’re probably spending too much money on support. And it’s *probably* because of poor self-service. (Don’t worry, we’re here to help.)

Get our FREE self-service checklist and see where you could cut costs with low effort.

Get the free checklist 👉 https://okt.to/lmZi8f

03/10/2022

Hey, support leaders! Customer service is so much more than a chat-bot 🤖

It can be an entire suite of solutions like AI-powered virtual assistants and ticketing systems, automated actions and notifications, and automatic skill-based routing.

As more customers than ever expect a level of proactive service from companies, it’s time to think about enhancing your support with the power of smart AI.

Spoiler alert: ✨Spotter✨ with Wix Answers might be your new best friend.

Read on to see how it’s done 👉 https://okt.to/udML1i

Customer service AI has come a long way since the chatbot. Learn how AI has evolved and is transforming the future of support.

03/09/2022

🗣️ Attention! There’s a better way to support your customers.

Meet Wix Answers — The only real-time platform powered by smart AI.

Curious how it works? We got you covered. Check out the video below to learn more about the cool things that make us tick, like:

• One-inbox for your agents
• Skill based routing
• Multi-channel support
• And ✨Spotter✨ — our state of the art, real-time support engine

When you’re ready to take your support to the next level, we’d love to chat!

Learn more and meet with one of our experts 👉 https://okt.to/n3oBEP

03/08/2022

Wishing a happy (and ) to all of the women of Wix Answers

We are surrounded by so many strong, dedicated, and hard work female leaders and colleagues — it’s amazing to be part of a company that encourages such inclusivity and growth.

An immense thank you to all of you.

03/07/2022

LiveMint highlights that in a PWC study 73% of buyers point to as being a major factor in their purchasing decisions.

This puts experience above other factors like pricing and even quality. So how do you ensure you’re delivering the best customer experience?

It comes down to three challenges:
• Outdated or legacy systems
• Rallying the whole org
• Consistency across all channels

Check out the full article!
https://okt.to/0Gi5bu

Factors such as price and product quality are no longer the only determining metrics; human interactions, ease of use, personalization, data confidentiality and enterprise culture are all gaining importance in the eyes of the customer.

03/03/2022

🗣 It’s time to ditch inbound calls! 📵

Phone support isn’t going the way of the dodo quite yet (69% of customers still prefer to talk to someone over the phone).

But we’re here to tell you there’s a better way to support your customers. 🧐

By implementing self-service and putting a greater emphasis on omnichannel support you’ll see higher efficiency, lower costs, and most importantly — happier customers. ✨

Here’s how to do it. 👉 https://okt.to/jmJz5c

It’s time to stop picking up the phone and shift to more productive channels. Here’s why and how you can make your team more productive by limiting inbound calls.

03/03/2022

It’s 𝐀𝐧𝐬𝐰𝐞𝐫𝐬 𝐖𝐞𝐝𝐧𝐞𝐬𝐝𝐚𝐲! 🚀

This time — what’s up with ?

2 BILLION people use WhatsApp everyday. So chances are it’s a platform your customers are expecting a seamless support experience.

Enter: the WhatsApp integration with Wix Answers.
Check it out below! ⬇️ ⬇️ ⬇️

Discover more 👉 https://okt.to/AfdrnZ