Miratech

Miratech Miratech is an IT services and consulting company. Miratech helps visionaries to change the world.

We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989. For additional information about Miratech, please visit www.miratechgroup.com

30,000 kilometers. One shared goal. And a team that made it happen two months ahead of schedule! Earlier this year, a gr...
11/09/2026

30,000 kilometers. One shared goal. And a team that made it happen two months ahead of schedule!

Earlier this year, a group of Miratech colleagues launched Move It Move It, an initiative encouraging a healthier, more active lifestyle, environmentally conscious choices, and stronger connections across teams.

The idea was simple: encourage colleagues to move more, spend time outdoors, and support each other along the way. The goal was ambitious: 30,000 kilometers of activity and an estimated 4,000 kg of avoided CO₂ emissions.

There was one question, though. With people working remotely across different locations, some of whom had never met in person, would enough people join?

They certainly did!

More than 20 Miratech colleagues started walking, running, cycling, hiking, and sharing their progress. Soon, colleagues from one of our client teams joined the challenge, bringing the number of participants to more than 30.

What began as a wellbeing initiative became something bigger. People who rarely interacted started encouraging one another, sharing photos, celebrating personal milestones, and finding new ways to connect beyond their daily work.

And in October, the team reached 30,000 kilometers, two months ahead of schedule!

Beyond the impressive distance, Move It Move It has encouraged healthier daily habits, more time outdoors, and greener ways of getting around. It has also shown how small individual choices, when multiplied across a team, can make a meaningful difference for both personal wellbeing and the environment.

A special thank you to Alla Rudenko and Vitaliia Boretska for bringing this idea to life, and to everyone who joined, contributed, and kept the momentum going.

The challenge continues in 2027, with more opportunities to move, connect, and achieve new goals together.

Miratech is joining the Rebuild Ukraine Business Conference 2026. Hosted by the Canada-Ukraine Chamber of Commerce, the ...
10/29/2026

Miratech is joining the Rebuild Ukraine Business Conference 2026.

Hosted by the Canada-Ukraine Chamber of Commerce, the conference will bring together business and government leaders, investors, policymakers, and organizations from Canada and Ukraine to strengthen partnerships and support Ukraine’s reconstruction and long-term economic recovery.

For Miratech, a company born in Ukraine and operating globally for nearly four decades, it’s an important conversation to be part of. We look forward to connecting with leaders from both countries, exchanging ideas, and contributing to discussions about Ukraine’s resilient future.

📅 November 26, 2026

📍 The Omni King Edward Hotel, Toronto, Canada

We look forward to seeing you there.

Ready for your next challenge? We’re hiring. Miratech is growing our teams across Customer Experience, software engineer...
10/28/2026

Ready for your next challenge? We’re hiring.

Miratech is growing our teams across Customer Experience, software engineering, AI, data and delivery, with opportunities available across Canada, the USA, Ireland, the UK and India.

Explore our current openings:

☎️ CCaaS & Customer Experience

Development & Delivery Lead (CCaaS Platform) | Canada | https://smrtr.io/CvwKs

Senior Technical Architect, Genesys Cloud | Canada | https://smrtr.io/CvPRN

Senior Programmable Voice Engineer (CX Platform) | USA, Canada & Ireland | https://smrtr.io/CdwFd

Senior Full Stack Java Engineer – Workforce Management (WFM) | USA, Canada & Ireland | https://smrtr.io/CdQ5q

Senior Amazon Connect Developer | India | https://smrtr.io/CsdV-

NICE CXOne Developer | India | https://smrtr.io/Ctrv-

💻 Software Engineering, QA & Delivery

Senior Java Full Stack Developer | Canada | https://smrtr.io/CvQmS

Senior Java Developer (with LLM Expertise) | Canada | https://smrtr.io/Cvk4K

Senior QA Automation | USA & Canada | https://smrtr.io/CtTrX

Scrum Master | India | https://smrtr.io/Cx2YH

Full Stack Engineer (React and Go) | USA & Canada | https://smrtr.io/Cvw_L

Full Stack Engineer (Go and React) | India | https://smrtr.io/Cts2K

🤖 AI, Data & Analytics

Senior Data Architect | Canada | https://smrtr.io/CvjXz

Senior AI Adoption & Enablement Engineer | UK | https://smrtr.io/CvPyc

Senior AI Engineer (Python) | USA, Canada & India | https://smrtr.io/CxxL7

Operations Research Engineer | USA & Canada | https://smrtr.io/CtXsc

Data Engineer | Canada & USA | https://smrtr.io/CxC9

Whether your expertise is in building customer experience platforms, developing enterprise applications, or turning AI and data into practical solutions, there may be a place for you at Miratech.

Find the role that matches your expertise and apply through the link above.

Not every contact center managed service provides the same level of ownership. Some keep the platform running. Others ta...
10/26/2026

Not every contact center managed service provides the same level of ownership.

Some keep the platform running. Others take responsibility for keeping the entire CX ecosystem evolving.

For enterprise buyers, the difference becomes clearer when you move beyond a capability list and start asking questions:

✔️ Who owns the ecosystem after implementation?
✔️ Can they connect design decisions into measurable business priorities?
✔️ Can they work across your cloud, CX, data, AI, and enterprise systems?
✔️ How are incidents, releases, security, testing, and continuity governed?
✔️ How does operational data become an improvement backlog?
✔️ Can priorities change without starting another lengthy project?
✔️ And can you change platforms and technologies in the future?

These questions help reveal whether you're buying technical support or a genuine operating model for continuous CX improvement.

We've put together seven questions enterprises should consider when evaluating a contact center managed services provider.

Use the checklist below, and explore the full DEOO framework here:

https://miratechgroup.com/about/news/contact-center-managed-services-deoo/

Getting your contact center live is a milestone. Keeping it effective takes an operating model. After go-live, the envir...
10/21/2026

Getting your contact center live is a milestone. Keeping it effective takes an operating model.

After go-live, the environment keeps changing.

New AI capabilities emerge. Customer expectations shift. Vendors release new functionality. Integrations evolve. Regulatory requirements change. And business priorities rarely wait for the next transformation project.

That creates a problem with the traditional project mindset: the technology may be live, but the CX ecosystem can gradually become less aligned with what the business and its customers actually need.

A continuous model approaches it differently:

🔹 Design around business outcomes.

🔹 Engineer the connected ecosystem.

🔹 Operate it with clear accountability.

🔹 Optimize based on what happens in production.

And then repeat.

That is the thinking behind DEOO, the methodology at the center of MiraCloud.

Because the real measure of a CX investment isn't simply whether it successfully went live. It's whether it continues delivering value as everything around it changes.

Learn more: https://miratechgroup.com/about/news/contact-center-managed-services-deoo/

What could your next challenge look like? 🚀 From shaping enterprise data strategy and transforming contact center operat...
10/20/2026

What could your next challenge look like? 🚀

From shaping enterprise data strategy and transforming contact center operations to building CX platforms, workforce management solutions and the systems that support our global business, there are plenty of ways to make an impact at Miratech.

We’re hiring across Canada, the US, Ireland, the UK, Europe and Ukraine. Take a look at some of our current opportunities:

🇨🇦 Canada
🏗️ Senior Data Architect: https://smrtr.io/Cp6fF
🔄 Operating Model and Service Transition Lead, Contact Centre: https://smrtr.io/CpsLy
📊 Operating Model and Service Transition Analyst, Contact Centre: https://smrtr.io/CpsDH

🌎 USA | Canada | Ireland (remote)
🎙️ Senior Programmable Voice Engineer (CX Platform): https://lnkd.in/gfkDNGFY
🧩 Senior Routing Engine Developer (CX Platform): https://smrtr.io/CdvBw
☕ Senior Full Stack Java Engineer – Workforce Management (WFM): https://lnkd.in/gZUScg53
☕ Senior Full Stack Java Engineer: https://lnkd.in/g7-yFbgc
💻 Full Stack Java Engineer: https://lnkd.in/ghADih9a

🌍 UK | Europe | Ukraine
📣 Director, Product Marketing | UK: https://smrtr.io/C96Qr
🛡️ SOC 2 Project Manager | Europe: https://smrtr.io/yyqVD
⚙️ Odoo Software Engineer | Ukraine: https://smrtr.io/CgpP9
🧭 Odoo Project Leader | Ukraine: https://smrtr.io/Cdp-j

See something that matches where you want to take your career next? Explore the role and apply directly through the links above.

And if someone in your network would be a great fit, pass it along. 🤝

Next stop: Chicago! After some great conversations and connections at previous Xperience on Tour events, the Miratech te...
10/19/2026

Next stop: Chicago!

After some great conversations and connections at previous Xperience on Tour events, the Miratech team is looking forward to continuing the journey in Chicago on October 21.

This stop brings together CX leaders to explore what’s working in CX + AI today, from turning AI investments into measurable results to agentic orchestration and new approaches to building more connected, adaptive customer experiences.

Representing Miratech in Chicago will be Kevin Basden, Brian Rottino and Trevor Lecuona. If you’re attending, connect with the team to exchange ideas on where CX is heading and what it takes to turn emerging technology into practical enterprise outcomes.

📍 Chicago Marriott Downtown Magnificent Mile

📅 October 21, 2026

See you in Chicago!

How is AI changing the skills future technology professionals need? At Miratech, sharing practical industry expertise wi...
10/15/2026

How is AI changing the skills future technology professionals need?

At Miratech, sharing practical industry expertise with the next generation of IT talent is an important part of our social impact initiatives.

This fall marks the fourth season of Modern IT, Miratech’s educational initiative with the Department of Computer Science at Vinnytsia National Technical University (VNTU). Launched in 2022, the program connects students with IT professionals to complement academic learning with practical perspectives and experience from the industry.

The new season, organized together with the department’s AI-space, is focused on the development and practical application of AI technologies.

During the first session on October 9, Miratech Team Lead Kateryna Titarenko explored how AI is already changing IT careers, skills and ways of working. Students discussed practical applications across software engineering, QA, data, cybersecurity, DevOps, project and product management, and recruiting, as well as how AI can serve as a tool, partner and learning resource.

A special thank you to Andrii Kozlovskyi, who organizes and drives this initiative, helping bring Miratech expertise and the academic community together.

Through initiatives like Modern IT, we’re helping students connect what they learn in the classroom with the technologies and practices shaping the industry today.

🌱 On October 10, 16 Miratech colleagues and family members came together in Warsaw’s Mokotów district for our latest ESG...
10/14/2026

🌱 On October 10, 16 Miratech colleagues and family members came together in Warsaw’s Mokotów district for our latest ESG tree planting initiative.

This wasn’t our first time planting together. Two years ago, our team planted more than 500 trees near Warsaw. This year, we brought the initiative into the city, continuing a tradition of turning our ESG commitments into practical action in the communities where we live and work.

A big thank you to everyone who took part, including Andrii Pereidenko, who helped organize the initiative and joined the team on the day, and Dorota Krynicka, who coordinated the event and made sure every detail came together.

Thank you as well to the Miratech ESG Committee, Oksana Ogneva and Justin Kearney for supporting the initiative, and to all our colleagues and family members who spent a rainy Saturday making Warsaw a little greener.

Small actions add up. We’re looking forward to planting more together. 🌳

This week, we’re featuring a special set of vacancies for our client, one of the world’s leading financial services inst...
10/08/2026

This week, we’re featuring a special set of vacancies for our client, one of the world’s leading financial services institutions.

The client is building a custom Workforce Management platform from scratch as part of a large-scale modernization initiative. We’re looking for talented professionals to join the core engineering team and help design, build, and evolve a product with significant business impact.

🇺🇸 USA | 🇨🇦 Canada | 🇮🇪 Ireland (remote)

🎙️ Senior Programmable Voice Engineer (CX Platform)

https://jobs.smartrecruiters.com/Miratech1/744000154067549-senior-programmable-voice-engineer-cx-platform-

💻 Senior Routing Engine Developer (CX Platform)

https://smrtr.io/CdvBw

☕ Senior Full Stack Java Engineer – Workforce Management (WFM)

https://jobs.smartrecruiters.com/Miratech1/744000154050554-senior-full-stack-java-engineer-workforce-management-wfm-

☕ Senior Full Stack Java Engineer

https://jobs.smartrecruiters.com/Miratech1/744000154049340-senior-full-stack-java-engineer

💻 Full Stack Java Engineer

https://jobs.smartrecruiters.com/Miratech1/744000154094437-full-stack-java-engineer

Ready to take on a new challenge and help build something from the ground up? Explore the opportunities above and apply today.

Know someone who could be a great fit? Share this post with your network.

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