05/09/2019
About Us:
We are a small but growing IT support and technology consulting firm seeking a full time employee as an IT Systems Engineer.
Note:
Candidates MUST submit a resume in PDF format when applying.
Job Description:
The ideal candidate will be self-motivated, thorough, have strong communication skills, be able to take ownership of a problem and possess a desire to grow within our firm. You will be responsible for providing both a professional demeanor and a high level of service to our clients at all times. You will work closely with clients under the direction of managers and with other team members on day to day assignments and long term projects. While technical experience is important, we are just as concerned with good attitude and aptitude.
In your role, you will be charged with the relay of complex technical ideas and concepts to business owners and various other "C-Level" executives. We are looking for someone who is prepared to commit themselves to our growing company where we strive to provide opportunities for advancement.
Responsibilities:
Supporting our clients via phone, email, remote login and/or on-site as necessary
Working project and trouble tickets all the way through resolution or escalation
Prompt and thorough documentation of all work via our ticketing system
Installation, deployment, maintenance and configuration of Microsoft workstation operating systems and productivity software
Maintenance and administration of Microsoft server operating systems and backend server components, including Active Directory, Exchange, SQL, etc...
Maintenance and administration of servers, routers and networking equipment (switches, firewalls, routers, access points)
Maintenance and administration of AWS, Azure, Box, Dropbox, G-Suite, Office 365, Salesforce, Single Sign-On Providers (SSO), etc...
Requirements:
BA or equivalent
2+ years of experience in an IT support position in a professional environment with 20+ users
Strong end user / workstation support experience
Strong communication (written & verbal) and customer service skills
Familiarity and understanding of RMM & PSA tools
Familiarity and understanding of ITIL Best Practices
Familiarity and understanding of networking technology and WAN/LAN networking. Ability to perform basic maintenance and configuration of switches, firewalls, routers, access points, etc...
Familiarity and understanding of a Microsoft server environment. Experience with the maintenance and administration of Active Directory, Group Policy, File Servers, Hyper-V, MDT, SCCM, SQL Server, etc...
Familiarity and understanding of business focused cloud applications. Experience with basic maintenance and administration of AWS, Azure, Box, Dropbox, G-Suite, Office 365, Salesforce, Single Sign-On Providers (SSO), etc...
Benefits:
Competitive salary
Paid time off
Healthcare and dental benefit plans
FSA account options
Long term disability insurance
Commuter benefit plans
