Sprinklr

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Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unifi

ed platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Football. Soccer. Calcio. Fútbol.The world is already reacting.The stories are forming. The signals are there.Explore wh...
06/11/2026

Football. Soccer. Calcio. Fútbol.
The world is already reacting.

The stories are forming. The signals are there.
Explore what the data is revealing → https://ms.spr.ly/6180vgI6k

Control how your brand shows up in AI answers.Today we’re introducing LLM Insights, helping organizations understand the...
06/10/2026

Control how your brand shows up in AI answers.

Today we’re introducing LLM Insights, helping organizations understand their visibility across LLM‑powered search, track sentiment, and see whether AI recommends their brand.

As discovery shifts to AI‑generated answers, brands face a new challenge: how they are represented (or misrepresented) in results they don’t directly control.

LLM Insights connects that visibility to action — helping teams optimize content, engage customers, and update knowledge from one unified platform.

Other tools rely on keywords.
Sprinklr builds from real customer conversations.
👉 Learn more: https://ms.spr.ly/6182vgSI2

Our Summer Interns have officially arrived ✨From India to the U.S., we’re welcoming the next generation of builders, thi...
06/01/2026

Our Summer Interns have officially arrived ✨

From India to the U.S., we’re welcoming the next generation of builders, thinkers, and future CX leaders to Sprinklr.

Can’t wait to see the ideas, curiosity, and energy you bring to the team.

Help us give them a warm welcome 👇

CX Connect Dallas felt less like theory and more like practice.Across every session, one thing was clear: teams aren’t j...
05/27/2026

CX Connect Dallas felt less like theory and more like practice.

Across every session, one thing was clear: teams aren’t just talking about better customer experiences. They’re actively figuring out how to operationalize them.

From making social a two‑way conversation at scale, to turning governance into a strategic advantage, the focus was on what it actually takes to make CX work day to day.

💙 Huge thanks to Jeff Giordano and A’Lisha Williams for bringing those realities to life.

Next stop: NYC 🗽

Most brands are active on social.Most brands still aren’t creating impact.That’s what we found analyzing 1M+ customer in...
05/19/2026

Most brands are active on social.
Most brands still aren’t creating impact.

That’s what we found analyzing 1M+ customer interactions across 1,160 brands over 11 months.
The gap isn’t visibility — it’s relevance.

Introducing the Sprinklr Social Index Report.
A new way to measure how brands actually show up in real customer moments.

https://ms.spr.ly/6188vTFwq

Uber  didn’t just upgrade social care — they rebuilt it. 🌍✨ With teams across multiple continents and customers everywhe...
05/06/2026

Uber didn’t just upgrade social care — they rebuilt it. 🌍✨

With teams across multiple continents and customers everywhere, Uber transformed how they manage care, protect teams, and stay ahead of emerging issues.

A few highlights from their journey:
⚡ Unified reporting across global markets
⚡ Real‑time risk detection in multiple languages
⚡ Automation that boosts productivity and shields agents
⚡ One consistent, aligned care experience worldwide

Sprinklr is proud to be part of the foundation powering this transformation.
Explore the full story: https://ms.spr.ly/6181vMyR7

Social and digital have never existed in isolation — but too often, brands are forced to treat them that way. Together w...
04/22/2026

Social and digital have never existed in isolation — but too often, brands are forced to treat them that way.

Together with Adobe, we’re helping change that.

By connecting Adobe’s customer data and journey orchestration with Sprinklr’s real‑time social intelligence and activation, brands can recognize moments as they happen — and respond with experiences that are consistent, relevant, and human across every channel.

This is what The Unified Experience Engine looks like in practice:
creativity, intelligence, and activation working together to help brands win the moment — across social and digital.

Learn more: https://ms.spr.ly/6180vDnJe

Here’s an uncomfortable truth:If insight lives in a report, it’s already too late.Campaign moments don’t wait for dashbo...
04/20/2026

Here’s an uncomfortable truth:
If insight lives in a report, it’s already too late.

Campaign moments don’t wait for dashboards. They form — and disappear — in real time, across channels.

🧐 What’s the biggest delay between insight and action in your organization today?
Tools? Processes? Decision handoffs?

Automation doesn’t have to trade off with customer satisfaction. Emma proves it.As Alexandra Pashkovska, Digital Transfo...
04/14/2026

Automation doesn’t have to trade off with customer satisfaction. Emma proves it.

As Alexandra Pashkovska, Digital Transformation Manager at Emma, shares, the goal wasn’t just to automate presales — it was to improve confidence and consistency for customers at scale.

With Sprinklr AI agents, Emma now:
🔸 Automates 88% of presales conversations across 11 markets
🔸 Achieves a CSAT of 70, outperforming human‑assisted support
🔸 Sees customers who engage with AI 4× more likely to convert

Always‑on guidance for customers. Less pressure on agents. Stronger buying confidence.
A powerful example of how AI can scale efficiency and experience — when it’s built thoughtfully.

https://ms.spr.ly/6182Q7MQY

Still star‑struck by the Artemis II mission? You’re not alone. 🌘Dive into the conversation online and see who — and what...
04/13/2026

Still star‑struck by the Artemis II mission? You’re not alone. 🌘
Dive into the conversation online and see who — and what — has everyone over the moon.
🧑‍🚀 https://ms.spr.ly/6180Q71MI

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441 9th Avenue 12th Floor
New York, NY
10001

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