Sprinklr

05/27/2026

CX Connect Dallas felt less like theory and more like practice.

Across every session, one thing was clear: teams aren’t just talking about better customer experiences. They’re actively figuring out how to operationalize them.

From making social a two‑way conversation at scale, to turning governance into a strategic advantage, the focus was on what it actually takes to make CX work day to day.

💙 Huge thanks to Jeff Giordano and A’Lisha Williams for bringing those realities to life.

Next stop: NYC 🗽

05/19/2026

Most brands are active on social.
Most brands still aren’t creating impact.

That’s what we found analyzing 1M+ customer interactions across 1,160 brands over 11 months.
The gap isn’t visibility — it’s relevance.

Introducing the Sprinklr Social Index Report.
A new way to measure how brands actually show up in real customer moments.
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https://ms.spr.ly/6188vTFwq

05/06/2026

Uber didn’t just upgrade social care — they rebuilt it. 🌍✨

With teams across multiple continents and customers everywhere, Uber transformed how they manage care, protect teams, and stay ahead of emerging issues.

A few highlights from their journey:
⚡ Unified reporting across global markets
⚡ Real‑time risk detection in multiple languages
⚡ Automation that boosts productivity and shields agents
⚡ One consistent, aligned care experience worldwide

Sprinklr is proud to be part of the foundation powering this transformation.
Explore the full story: https://ms.spr.ly/6181vMyR7

04/22/2026

Social and digital have never existed in isolation — but too often, brands are forced to treat them that way.

Together with Adobe, we’re helping change that.

By connecting Adobe’s customer data and journey orchestration with Sprinklr’s real‑time social intelligence and activation, brands can recognize moments as they happen — and respond with experiences that are consistent, relevant, and human across every channel.

This is what The Unified Experience Engine looks like in practice:
creativity, intelligence, and activation working together to help brands win the moment — across social and digital.

Learn more: https://ms.spr.ly/6180vDnJe

04/20/2026

Here’s an uncomfortable truth:
If insight lives in a report, it’s already too late.

Campaign moments don’t wait for dashboards. They form — and disappear — in real time, across channels.

🧐 What’s the biggest delay between insight and action in your organization today?
Tools? Processes? Decision handoffs?

04/14/2026

Automation doesn’t have to trade off with customer satisfaction. Emma proves it.

As Alexandra Pashkovska, Digital Transformation Manager at Emma, shares, the goal wasn’t just to automate presales — it was to improve confidence and consistency for customers at scale.

With Sprinklr AI agents, Emma now:
🔸 Automates 88% of presales conversations across 11 markets
🔸 Achieves a CSAT of 70, outperforming human‑assisted support
🔸 Sees customers who engage with AI 4× more likely to convert

Always‑on guidance for customers. Less pressure on agents. Stronger buying confidence.
A powerful example of how AI can scale efficiency and experience — when it’s built thoughtfully.

https://ms.spr.ly/6182Q7MQY

04/13/2026

Still star‑struck by the Artemis II mission? You’re not alone. 🌘
Dive into the conversation online and see who — and what — has everyone over the moon.
🧑‍🚀 https://ms.spr.ly/6180Q71MI

04/02/2026

Our bracket may be toast, but we're still about all the hype of the big tournament ⛹ 👀 https://ms.spr.ly/6182QLvis

Have you been following along? See real-time social activity ⬆️ and find out which moments, teams and players are dominating the chatter.

04/02/2026

Uber reimagined social care at global scale — and the results are extraordinary.

From unified reporting across continents to real-time risk detection in dozens of languages, Uber rebuilt its support model around one idea:

“Success isn’t just about the tech. It’s about systems that protect teams and strengthen trust.” — Brian Geoghagan

With Sprinklr as part of the foundation, Uber delivered:
✔ Faster, safer workflows
✔ Higher agent productivity
✔ Better brand protection
✔ A unified global care operation

This is what modern social care looks like.
👉 Read the full story:

Brian Geoghagan, Program Lead at Uber, shares how the company transformed its global social care operations using Sprinklr — reducing service costs, improving agent well-being and delivering exceptional customer service across markets.

03/24/2026

We’re excited to share that Sprinklr has been recognized by the Business Intelligence Group for excellence in Natural Language Processing.

Sprinklr AI transforms billions of customer conversations across 100+ languages into actionable insight — helping organizations improve accuracy, efficiency, and customer experience at scale.

A huge thank‑you to our teams for the innovation behind this achievement.

See the full winner list: https://ms.spr.ly/6181QsbTx

03/18/2026

🎉 Big news: Sprinklr has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms, recognized for its Completeness of Vision and Ability to Execute!

We believe this recognition reflects the innovation, focus, and strength of our unified platform strategy – moving from disruptors to leaders.

Read the report: https://ms.spr.ly/6187QU9dc