Meet Mirror

11/08/2017

“The number of insurance workers 55 or older has increased by 74 percent in the last 10 years, compared to a 45 percent increase for the overall workforce.” That’s a fifth of the insurance workforce hitting retirement age, and it’s only increasing---read how the tech industry is helping to bring in a new workforce.

08/22/2017

Apps have become a very big part of our daily lives; there's an app for almost everything you'd need. However, are native apps truly the best delivery method of software? It's hard to imagine a world completely without apps, but appless solutions are definitely in our future. http://bit.ly/mirrorfb4

Just ten years ago few enterprises were using any form of Software-as-a-Service...but now brands like Amazon Web Services and Google Cloud Platform dominate.

07/13/2017

The cloud has helped brands provide better services and products. And many companies are starting to switch to the cloud for data storage. However, security concerns still hold others back. Are these fears valid reasons to avoid the cloud? http://bit.ly/mirrorb1

‘The number of organizations going ‘all in’ with the cloud without hesitation proves it is no longer the next big thing, but the new standard.”

07/11/2017

Communication is crucial in project management. Do you think live videos are a game changer like we do? http://bit.ly/mirrorfb1

Communication is the most undervalued aspect of a project manager’s role. Video allows for richer communication, but more importantly, it allows for clearer communication.

04/14/2017

And while the results, mean more control in the buyers hands, it also means customer service issues will need to be seen not heard. Technical support will be on the rise to reduce returns. What tools will you use? http://theatln.tc/2odew7E

In the middle of an economic recovery, hundreds of shops and malls are shuttering. The reasons why go far beyond Amazon.

03/16/2017

Improving the customer experience starts with understanding the customer. Are you using the feedback they give you for deep learning? http://bit.ly/2n2GKFi

Customers can tell you a lot through direct feedback, but that will never replace the value in seeing how real people actually use your product.

02/17/2017

Customers are ready to drive their own CX: Learn what technologies are available to give them the keys. http://bit.ly/2kxHJgv

Video-centric and customer-driven support is transforming the way customers and brands interact.

01/18/2017

Life’s essentials: Air, water, food, and smartphones. According to Deloitte's 2016 Global mobile consumer survey, the time it takes for us to pick up our phones in the morning continues to shrink: More than 40 percent of consumers check their phones within five minutes of waking up. As a first thing, we check our IM or text messages (35 percent), followed by emails (22 percent). During the day, we look at our phones approximately 47 times and that number rises to 82 for 18- to 24-year-olds. Once the day is over, over 30 percent of consumers check their devices five minutes before going to sleep, and about 50 percent in the middle of the night.

Deloitte’s 2016 Global mobile consumer survey takes the pulse of consumer attitudes towards mobile phone technology and covers important mobile consumer tren...

01/12/2017

Now here is one way technology can help to speed up homeowners insurance claims faster.

By Tricina Elliker

12/15/2016

Best reasons to invest in video support for your 2017 customer exerpience strategy http://bit.ly/2hJNjuL

Video support is the newest option for organizations that want to provide top tier customer service.