Glia

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Request a free demo at www.glia.com

Our ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation.

12/23/2025

❄️ From all of us at Glia, Happy Holidays! ❄️

Wishing you all a wonderful, peaceful, and connected holiday season with friends and family.

Whether your teams are celebrating at a holiday party or taking a restful break by the fire, Glia Virtual Assistants are clocked in and ready to support your customers and members around the clock.

Here’s to a holiday break with zero tradeoffs! 🥂✨

12/01/2025

We’re hosting a special webinar on December 10 at 1:00 p.m. CT on the real impact of AI in banking customer service.

Hear from Glia’s Justin DiPietro and TDECU’s Steve Leggett as they explore what AI can really do—and what still requires a human touch.

Save your seat: https://go.glia.com/AI_In_Banking_Customer_Service.html

11/26/2025

Community banks and credit unions are America's economic backbone, and our mission is to protect theirs. Every day, we're thankful for our incredible community as we work together to make financial support simpler and more meaningful for millions of Americans.

🦃 From all of us at Glia, we're wishing you and your family a wonderful, connected Thanksgiving holiday.

08/29/2025

We're thrilled to share that Glia has been named to the Fortune Best Medium Workplaces list! 💜💚 This incredible honor is a true testament to the heart and soul of our company: our amazing people and the vibrant culture we've built together.

At Glia, we're building a workplace where innovation thrives and every voice matters. We believe in ideas over hierarchy—empowering each other through collaboration and shared success.

👀 Ready to shape the future of financial services with us? Explore our open roles and become part of our award-winning team! https://www.glia.com/careers

08/27/2025

The countdown is on! ⏳ There are only a few days left to submit your nomination for the 2025 Glia Catalyst Awards.

If you’ve leveraged Glia to streamline operations, boost efficiency, or deliver exceptional customer experiences, we want to hear your story.

Secure your spot among the best in the business. The deadline is August 29th.

Submit your nomination today! ⬇️
https://www.glia.com/catalyst-awards

08/26/2025

🚨Glia newsroom update🚨 We partnered with Justin Robbins, Founder & Principal Analyst at Metric Sherpa, and surveyed over 900 contact center leaders about their use of AI.

Here’s what we found:
→The real AI opportunity isn’t cost savings—it’s strategic growth: Most organizations miss AI’s highest value: its power to influence product, marketing, and innovation.
→AI adoption has outpaced adaptation: Everyone’s racing to implement AI—but most contact centers still measure success like it’s 2005
→Strategic intelligence is the contact center’s most undervalued asset: Contact centers are a Rosetta Stone of business insight—but execs rarely tap in.

📰 Read the press release: https://www.glia.com/news/banking-study-less-than-30-getting-full-value-of-contact-center-ai-glia-finds
📊 Download the full report: https://www.glia.com/whitepaper/beyond-automation-redefining-contact-center-ai
🗓️ Join Justin Robbins and Rick DeLisi as they unpack the findings during tomorrow’s webinar: https://go.glia.com/Webinar-Contact_Center_AI_Aug-Registration.html?utm_campaign=2025-AMS-Webinar-Contact_Center_AI_Aug&utm_medium=organic_social&utm_source=linkedin&utm_term=all

08/19/2025

Glia has been shortlisted twice for the AI Awards in the Customer Service and Finance categories!

Our platform is architected to exceed the security, reliability, and compliance needs of the most demanding financial enterprises, and we hold ourselves to that standard every day.

💚💜 We're honored to be shortlisted! Congratulations to the entire Glia team that works hard to help banks and credit unions see the full value of AI at scale without compromise.

08/14/2025

🏆 Only two weeks left to apply for the 2025 Glia Catalyst Awards! 🏆

Last year's winners set a high bar, from Umpqua Bank's seamless, ChannelLess® customer journeys to Service 1st FCU's perfect blend of AI and human support.

Are you transforming your contact center with Glia AI? This is your chance to shine and gain recognition as an industry leader.

🚀Applications are now open, and winners will be announced in San Diego at our annual Interact conference.

The deadline is August 29th. Submit your entry today: https://www.glia.com/catalyst-awards-submit

06/25/2025

Just announced: Interact 2025 is officially cleared for liftoff 🚀

This October, Glia’s premier industry event returns—bigger, bolder, and headed for the stratosphere. If you’re a curious earthling ready for a fresh perspective on AI-powered CX, this is your mission.

Mark your calendars:
🗓️ October 12–15 | Hilton San Diego Bayfront
🌟 Keynotes, hands-on sessions, real-world AI success stories, and a whole orbit of sharp minds rethinking how financial services show up for their customers and members.

👨‍🚀 This year's keynote speaker is astronaut, high-tech entrepreneur, and acclaimed TED speaker Colonel Chris Hadfield, who will explore the parallels between space exploration and the strategic integration of emerging technologies.

📊 Justin Robbins—founder and principal analyst at Metric Sherpa—will present new research that will reshape how you think about AI in the contact center.

Special thanks to our out-of-this-world sponsors: Q2, Creovai, Illuma, and Solutions by Text, who can't wait to see you in the Glia Village!

Ready to launch your contact center into the future? See the flight plan →
https://www.glia.com/news/glia-interact-2025-to-highlight-how-businesses-achieve-efficiency-and-experience-in-the-ai-era

05/06/2025

🏠It’s peak homebuying season and lenders need every advantage to convert applications into closed loans. That’s why we partnered with Blend.

Here’s the problem: As financial institutions try to compete in this market and acquire more customers online, digital abandonment represents a significant revenue leak — it's far easier for prospects to close a browser tab than walk out of a branch without completing a loan application or opening a new account.

💡The solution: Our partnership with Blend enables lenders to create personalized, high-touch digital experiences that rival the personal attention of in-branch interactions — building trust and loyalty during these critical financial moments.

By embedding Glia's digital customer service capabilities directly into Blend's platform, we're helping lenders:
• Reduce application abandonment rates by proactively identifying customers at risk of abandonment
• Enable instant support via chat, voice, or video without leaving the application
• Guide borrowers through complex applications in real-time

➡️Read the full press release: https://lnkd.in/gPH6fsE3

04/22/2025

🚨Glia Newsroom Update🚨 Today, we announced an expanded integration with CU*Answers to bring the power of our Unified Interaction Management (UIM) platform and ChannelLess® Architecture to the It’s Me 247 mobile banking app.

“Traditional approaches to mobile banking force members to leave their app and switch channels when they need help, creating frustrating experiences and lost context,” said Daniel Michaeli, CEO and co-founder of Glia. “By embedding our ChannelLess® Architecture into the It’s Me 247 mobile app, CU*Answers is empowering credit unions to provide members the help they need, exactly when and where they need it, without historical mobile banking roadblocks.”

➡️ Read the full press release: https://www.glia.com/news/glia-powers-seamless-mobile-banking-experience-with-expanded-cu-answers-app-integration

03/31/2025

🚨Glia Newsroom Update 🚨 Meet Glia Virtual Assistant (GVA) Learning 360: a first-of-its-kind AI virtual assistant that generates responses based on human agent conversations. Traditional chatbots use last year's manual. With GVA Learning 360, virtual assistants absorb the specific knowledge, policies and processes of any financial institution, learning how to answer questions by reviewing how top performing agents have answered the same questions in the past.

"Most institutions have been forced to choose between quick-to-deploy but generic AI or spending months manually training a bot that still can't match their best agents," said Jake Tyler, Director of Conversational AI Strategy at Glia. "GVA Learning 360 eliminates this compromise by allowing financial institutions to effectively 'clone' their best human representatives so organizations can rest assured that their customers receive the highest quality experience from the best-matched agent—human or AI—for their unique circumstances.”

Want to be among the first to see GVA Learning 360? Find us this week at:
➡️Alkami Co:lab Nashville - Booth 207
➡️Candescent Accelerate New Orleans - Booth 413

Read the full press release 👉 https://buff.ly/thOa2q7

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http://www.glia.com/

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