Customer Service In The Cloud

08/25/2022

Lorna Jane's Three-Step Approach to Achieving Global Business Growth at Scale

https://www.salesforce.com/au/blog/2022/08/lorna-jane-global-business-growth.html

11/09/2017

“The best thing I learned at Oracle was speed. Speed is better than perfection. If you’re sitting around for six months debating something, usually the thing you’re debating has changed over that time. You’re never going to get a consensus, so let’s make a decision and go and we’ll, of course, correct it if we have to.” - Charles Phillips CEO of Infor

10/12/2017

Data from 3.5 million Employees shows how innovation really works.

Diversity and participation produce better ideas.

09/27/2017

The future of brick and mortar stores. Wine, yoga, and services instead of a space for buying things. http://ow.ly/lf8y30fsBXU

Stores now care more about the experience than the products.

09/27/2017

Customer service is a 350Bikkuon Dollar Industry and it’s a mess. http://ow.ly/3loc30foUex

In this interview Helpshift co-founder Abinash Tripathy talks about the beauty of data, the failure of the crm industry, and why he thinks IBM's...

08/31/2017

Probably the best way to explain blockchain technology to anyone.

08/24/2017

Delta offers video chat to complaining customers. http://ow.ly/pOE530eElRg

The airline added five stations in Ronald Reagan Washington National Airport were you can video chat with a customer service rep.

08/04/2017

A Dominie delivery person walks to deliver his pizza after his car breaks down. Great

Not even a broken-down car could keep a delivery driver from getting pizzas and a liter of soda to the woman who ordered them.

08/03/2017

"When companies are growing quickly and they are having a lot of impact, careers take care of themselves. And when companies aren’t growing quickly or their missions don’t matter as much, that’s when stagnation and politics come in. If you’re offered a seat on a rocket ship, don’t ask what seat. Just get on."- Sheryl Sandberg of Facebook on being hired at Google by Eric Schmidt former Google CEO.

08/03/2017

Great read on the Customer Service SaaS Market as competition heats up in the Service Cloud.

07/31/2017

Infographic: NPS Benchmarks for the Financial Services Industry.

Learn about the state of Net Promoter Score (NPS) from the financial services industry.

07/29/2017

How hackers provide Customer Service to it's victims, I mean it's customers. http://ow.ly/jMWe30e0Ati.