MCLA Tech Help Desk

04/19/2023

Check out MCLA's new secure copying, printing, and scanning system called BlazerPrint!

Learn about MCLA's new BlazerPrint system to copy, print, and scan from any BlazerPrint Copier on campus!

07/11/2022

The MCLA Tech Help Desk is now hiring for Fall positions! Click here to apply today!

Massachusetts College of Liberal Arts Job Posting: Help Desk Consultant - Computer Support

03/21/2022

MCLA is turning on multifactor authentication for all MCLA accounts soon. This new feature will help to keep your account secure! Check out this documentation to learn more on what MFA is and how to prepare for it!

Multi-Factor authentication (a.k.a. MFA) is a security method to help better protect email accounts and Office 365 access by adding a layer of protection to the sign-in process. In addition to entering a password, this added security requires users to approve their sign-ins using a mobile device or....

06/04/2021

Check out the latest Microsoft Office app that combines mobile versions of Word, Excel and Powerpoint! Learn more here!

The Microsoft Office Mobile App combines the features of Word, PowerPoint, Excel and other tools and capabilities into one experience. It aims to improve productivity for mobile Office users while maintaining the capabilities and functions of the Office desktop programs. The app provides an experien...

04/14/2021

Did you know all MCLA users have access to 1 terabyte (that is like 6.5 million document pages) of free cloud storage on OneDrive? Learn how to use your MCLA account to configure the OneDrive client to backup all your files here!

With OneDrive, you can sync/backup files between your computer and the cloud, so you can get to your files from anywhere and ensure they are backed up in a secure and safe location.

04/12/2021

Are you interested in joining our staff at the Help Desk this summer? The Help Desk is now hiring for summer positions! Check out the job description and apply online today! https://lnk.mcla.edu/helpdeskjobs

04/01/2021

As we pivot to remote learning, please know that our Help Desk services will remain available through phone (413-662-5276), live chat (https://techhelp.mcla.edu), and email ([email protected]). Reach out to us if you need any technical assistance! You may also want to subscribe to the MCLA TechHelp YouTube channel here! https://lnk.mcla.edu/techtips

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03/29/2021

Check out our latest TechTip video on how to manage your MCLA account password using SSPR!
https://youtu.be/eQW4z-ueea0

This video will help you with managing your MCLA account password.

03/12/2021

The Verizon wireless outage that was affecting inbound calling to MCLA has been repaired, tested, and resolved. If you find there are still issues with inbound calling to MCLA, please notify the IT Help Desk at [email protected]. Thank you for your patience as we awaited resolution of this regional issue.

03/11/2021

We have been made aware of issues with incoming calls to campus. There is a regional Verizon Wireless issue that has caused problems for other phone companies trying to route calls. This has affected some inbound calls to MCLA. Internal campus calls and outbound calls from our campus phone system are unaffected. MCLA's phone system remains fully functional. MCLA's Computer Support is in contact with our service provider and will provide updates as they become available. Please contact [email protected] if you have any questions.

03/02/2021

Need to scan some paper documents? Check out this Microsoft app that allows you to use your phone as a scanner!

This tech tip video will walk you through the process of scanning a document through your mobile device!