10/29/2026
"Bring your own resources. You don't know if that particular agency is gonna have anything."
Elizabeth Byrd, co-founder of Leadership Collective of Unlocked NYC, keeps it real about what actually builds trust between a worker and the people they serve.
It's not just showing up. It's showing up prepared. đź’Ľ
Elizabeth puts it plainly: when someone sees you going beyond the paperwork, beyond the nine-to-five routine, actively hunting down solutions for their specific situation, that's when the relationship shifts. That's when they think, okay, this person actually wants to help me.
For social workers and caseworkers who haven't shared the same lived experiences as the people they're working with, this is the bridge. You may not be able to say "I've been there too," but you can say "I looked for this for you." 🤝
That kind of effort speaks its own language.
If you work in this field or you're thinking about stepping into it, Elizabeth's words are worth sitting with. Watch the full conversation and share it with someone on your team.