Interactions Digital Roots

02/13/2019

2018 wrapped up to be an amazing year for us here at Interactions, and we're excited to see what 2019 has in store.

As the AI market accelerates, a wave of blue chip brands look to Interactions to transform the customer experience

09/11/2017

Our upcoming webinar on September 27 will discuss the importance of utilizing social media for customer care and best practices. The webinar will be hosted by Digital Roots Founder and VP of Social Media Engagement at Interactions, Jay Wolcott. Register now:

07/12/2017

has been around for decades, but how has it evolved to where it is today? https://digitalroots.com/a-history-of-machine-learning/

From the 1950s to now, machine learning has significantly developed. Below is a brief history of machine learning, and how Interactions, AT&T, and Digital Roots played a strong role in the process. To learn more about machine learning, its techniques, and the role it will play in the future, downloa...

06/28/2017

These 5 things drive up customer effort and lead to frustration. Watch our on-demand webinar to learn more: https://www.interactions.com/library/5-things-drive-customer-effort-fix/

Over 40% of customers are already frustrated before they reach...Read more »

06/07/2017

Interested in learning more about ? Our SVP of Natural Language Research elaborates in this short video: http://ow.ly/1kev30ca6NG

Want to learn more about Natural Language Processing(NLP)? Watch this...Read more »

05/31/2017

Did you know? By 2020, it's estimated that 90% of brands will be utilizing for . https://digitalroots.com/socialcustomercare/

In order to be successful in social customer care, brands need to go beyond just active listening and instead aim for proactive engagement...

05/24/2017

You've heard a lot about and . Have questions? Check out these 8 FAQs. https://digitalroots.com/8-faqs-about-artificial-intelligence-and-customer-service/

Artificial Intelligence (AI) is an important and evolving concept that is having significant impact within the Customer Experience industry — and it’s a topic that is being talked about on a seemingly daily basis at this point. But is AI really ready for primetime in customer care? Here are eight qu...

05/23/2017

We're happy to announce that Digital Roots was acquired by Interactions, a leading provider of Intelligent Virtual Assistants for enterprise customer care. Together, we will continue to revolutionize the way customer care is delivered: http://ow.ly/zL6v30bOzoy

Expands Portfolio of Omnichannel Intelligent Virtual Assistant Solutions for Modernized...Read more »

02/06/2017

We're at Las Vegas. Join our CEO Jay Wolcott at 3:15 today, Creating Value w/ Social Care. http://bit.ly/2kz8WMN

10/11/2016

Digital Roots is proud to be named a semi-finalist in the Accelerate Michigan Innovation Competition.

Semi-Finalists for the Seventh Accelerate Michigan Innovation Competition Announced 36 Semi-finalists to Compete for $1 Million in Cash and Prizes DETROIT – October 7, 2016 – The Accelerate Michigan Innovation Competition, one of largest business competitions in the country, is pleased to announce i...

07/21/2016

As ad-blocking rates increase, marketers must embrace the social channel as an opportunity to personally connect with customers to influence sales. Social selling is here.
https://digitalroots.com/socialselling

How are you approaching your social channels? Are you hoping to make a sale by bombarding your audience with advertisements and measuring success by engagement rates?