Centrex Technologies

Centrex Technologies Laundry Software and RFID Specialists Our flagship Linenweb Laundry Information System has set new standards for the textile industry.

Centrex Technologies is an international corporation specializing in the development of advanced software and RFID technologies to benefit commercial and healthcare laundries and to improve linen management for hospitals and hotels. With significant investments each year in R & D over the last 15 years, the Linenweb system is now a powerful and sophisticated solution, providing an extensive range

of functionality to almost every aspect of laundry business operations along with many valuable reporting tools and management alerts. Our customers range from small, on-premise laundries to major statewide or national operations with multiple laundries integrated under a single web based application. These laundries service some of the world's leading hospitals and luxury hotels and provide, through the Linenweb system, a wide array of on-line ordering, reporting and linen management services to their customers that set them well above their competitors. Centrex Technologies also has deep expertise with the latest RFID technologies. We are a turn-key RFID supplier, providing RFID consultancy, engineering site and system design including process mapping and benefits analysis, software integration to multiple systems, RFID software applications, advanced reporting, installation, commissioning, training and 24x7 support. We also supply all the RFID hardware you need, including RFID tags, antennas, readers and mobile RFID scanners, plus have developed a range of our own specialized RFID equipment including RFID Scanning Portals, RFID Smart Shelf systems, RFID Light systems and RFID Identification systems. Centrex Technologies commenced operations in 1997 and have our head office in Chicago, Illinois USA. To better service our global customers, we also have offices in Sydney, Australia and Dubai, U.A.E.

CHICAGO — It is very important for laundry operators to learn about their customers and even potential customers, shares...
01/10/2025

CHICAGO — It is very important for laundry operators to learn about their customers and even potential customers, shares Jo Dekmak, member services manager at Metropolitan Detroit Area Hospital Services Inc.

“Outstanding customer service distinguishes your laundry from other laundries,” she says. “Building those relationships will not only improve agreed-upon service levels but will also improve communications and resolve issues promptly.

“Learning about each other will build partnership, loyalty and will create positive experiences that might also be shared with other potential customers.”

But how can industrial and institutional laundry operators learn more about their customers and potential customers?

American Laundry News asked Dekmak and customer service/experience guru Shep Hyken to find out more about the process of enhancing relationships with business-to-business (B2B) customers.

CHICAGO — Value of getting to know customers, deepening relationships

(Conclusion)“We’re planning for 2025. What do you think we need to keep an eye on in the coming year to keep our laundry...
12/31/2024

(Conclusion)
“We’re planning for 2025. What do you think we need to keep an eye on in the coming year to keep our laundry healthy?”

CHICAGO — Insights into 2025 from healthcare laundry, equipment/supply distribution, textile/uniform experts

(Part 1)“We’re planning for 2025. What do you think we need to keep an eye on in the coming year to keep our laundry hea...
12/20/2024

(Part 1)

“We’re planning for 2025. What do you think we need to keep an eye on in the coming year to keep our laundry healthy?”

CHICAGO — Equipment manufacturing, hotel laundry, commercial laundry experts look ahead to next year

CHICAGO — The laundry and linen services industry provides textile services for key markets across the country.From heal...
12/11/2024

CHICAGO — The laundry and linen services industry provides textile services for key markets across the country.

From healthcare to food and beverage (F&B), from hotels to manufacturing, staying ahead of the curve is vital to the success of a laundry operation that serves one or more of these markets.

That’s why American Laundry News communicated with two industry insiders to share what they’re seeing now and into 2025 for key markets served by laundry and linen service operators.

CHICAGO — Association shares views gathered from members

American Laundry News communicated with several textile providers to find out what’s going on with mills and how laundry...
12/11/2024

American Laundry News communicated with several textile providers to find out what’s going on with mills and how laundry and linen services are affected by what mills do.

Describe the supply status of materials used, costs and how these affect the production of laundry/linen services goods and prices.

CHICAGO — Materials-production status, mill environmental practices, influence on processing goods

CLAREMORE, Okla. — In my previous column, we discussed the relentless pursuit of fantastic customer service and the need...
11/12/2024

CLAREMORE, Okla. — In my previous column, we discussed the relentless pursuit of fantastic customer service and the need to train and involve your entire team in how to handle a customer service need.

We can and should take the same approach when it comes to safety.

Having every team member engaged and involved in the safety aspects of your operation will pay off in spades—not only in reduced workers’ compensation expense but in manpower planning, overall improved workplace health and assuring that an unexpected visit from OSHA is handled properly.

CLAREMORE, Okla. — Author says important to have every team member engaged, involved in safety efforts

Part 1CHICAGO — Many factors influence the operation of laundry and linen services.Materials and costs, the environment,...
11/08/2024

Part 1

CHICAGO — Many factors influence the operation of laundry and linen services.

Materials and costs, the environment, trends in textiles customers want, all these and more affect laundries.

But these elements come into play earlier than the textile/linen supplier. What happens at textile mills is the start of the effect goods have on a laundry operation.

American Laundry News communicated with several textile providers to find out what’s going on with mills and how laundry and linen services are affected by what mills do.

CHICAGO — Four insiders provide general overview of mill operations

The healthcare industry faces a few problems with its workforce, primarily that it is aging and getting ready to enter r...
11/07/2024

The healthcare industry faces a few problems with its workforce, primarily that it is aging and getting ready to enter retirement. Attracting and retaining talent is going to be key to keeping healthcare facilities staffed properly so that patients and employees can stay safe. Compounded with the aging workforce, the healthcare industry faces critical employment issues while already struggling with staffing shortages.

Health care facilities professionals learn about: Safety, location and company culture are among employees’ top concerns.

By embracing sustainable practices, investing in innovative technologies, and fostering collaboration across the supply ...
11/04/2024

By embracing sustainable practices, investing in innovative technologies, and fostering collaboration across the supply chain, the laundry and dry cleaning industry can mitigate its environmental impact and ensure long-term viability

By embracing sustainable practices, investing in innovative technologies, and fostering collaboration across the supply chain, the laundry and dry cleaning industry can mitigate its environmental impact and ensure long-term viability

(Conclusion)Manufacturer/dealer involvement, processes used for adjusting settingsWhen industrial laundry equipment is o...
10/18/2024

(Conclusion)

Manufacturer/dealer involvement, processes used for adjusting settings

When industrial laundry equipment is on the right settings, goods are more likely to be processed efficiently and with the expected quality.

It’s also easy to get lost in the busyness of the operation and overlook monitoring those settings.

American Laundry News communicated with five laundry operators about getting “back to the basics” with equipment settings.

CHICAGO — Manufacturer/dealer involvement, processes used for adjusting settings

Address

2021 Midwest Road, Ste 200
Oak Brook, IL
60523

Telephone

+16302610967

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