Televox

08/27/2025

The call volume. The paperwork. The missed follow-ups.
No wonder staff are burned out and patients feel disconnected.
But here’s some good news:
✨ When patients are given simple self-service tools, everything gets easier.

They show up prepared.
Staff get time back.
And care feels more seamless.

Read how it’s working right now in our latest blog:
https://hubs.li/Q03Fl6FF0

08/26/2025

Today’s the Day! Celebrate National Women’s Equality Day with TeleVox and join a conversation that matters.
Don’t miss “Shaping the Future: TeleVox’s Journey to Gender Equity Excellence” with Rebecca Jones and Sandy Ko Fonseca at 1 PM ET.

Rebecca will share:
-TeleVox’s story of driving gender equity and innovation
-Key cultural shifts that create meaningful impact across the healthcare technology industry
-Her personal journey and vision for empowering the next generation of women leaders

Seats are limited—tune in today and be part of the conversation.

🔗 Register now: https://hubs.ly/Q03FtryR0

08/25/2025

Independent practices face the challenge of caring for patients while also managing the day-to-day demands of running a practice. It’s a tough balancing act, and there’s little time or room for inefficiencies. One area that often gets overlooked is patient communication, and when handled manually, it can strain staff resources and leave patients feeling out of the loop.

In this Medical Economics article, Chuck Hayes explains how automated tools can be leveraged for more efficient practice management. Read on: https://hubs.li/Q03Fgdc80

Private practices can use automation to close care gaps, improve outcomes, and deepen patient trust

08/21/2025

💸 Missed care is costly for patients and payers.
Unaddressed gaps lead to higher utilization, poorer outcomes, and increased costs. But there’s good news: Personalized engagement changes the game.

✅ Digital-first communication strategies like Omni-channel SMART Agent meets members where they are
✅ Targeted outreach drives preventive care, screenings, and chronic condition management
✅ Payers are reducing avoidable costs and strengthening member trust with timely, tailored interactions

Discover how leading payers are making smarter, more personalized connections and seeing results: https://hubs.li/Q03C631Y0

08/20/2025

At CCW 2025, the message was clear: AI is officially part of the team—but humans remain the heart of CX.

As COO Rebecca Jones shared, “Elevate the humans in your environment and leverage technology to create the best experiences with high levels of empathy.”

AI should empower people, not replace them. That means creating space for emotional intelligence, creativity, and compassion in every customer interaction.

Catch more takeaways from this year’s AI-powered (and people-first) CCW:
https://hubs.ly/Q03D8tDr0

Since last year’s CCW show, where it was still discussed as hypothetical, AI has become firmly rooted in contact center operations and related areas. Conversations at this year’s show revolved around balancing the human and tech elements now that AI is a coworker, not a concept.

08/19/2025

Outdated patient experience tools are holding teams back.

We recently had the pleasure of sitting down with Max Ball, principal analyst at Forrester. He shared how AI-native platforms are redefining customer service, driving personalization, speed, and efficiency.

What you’ll take away from the webinar:
✔️ Real-world CX transformation insights
✔️ The barriers slowing teams down
✔️ Practical AI strategies you can use now

👉 Watch the full webinar with Max and Vijay, VP of Product at TeleVox, to future-proof your CX: https://hubs.li/Q03DpsLd0

08/13/2025

Patients aren’t skipping care because they want to.

Sometimes, they forget. Sometimes, life gets in the way.
That’s where automated communication tools come in—offering thoughtful reminders, follow-ups, and nudges that make it easier to stay on track.

✨ See how practices are using automation to close gaps and improve outcomes: https://hubs.li/Q03w1J9r0

08/12/2025

We have exciting news to share! 🎉
TeleVox has been awarded a national group purchasing agreement with Premier Inc., a healthcare leader serving thousands of providers across the country.

Premier members will have access to special pricing on the TeleVox solutions that help build stronger connections between patients and providers.

For over 30 years, TeleVox has helped healthcare organizations connect with patients in smarter, more meaningful ways. This partnership allows us to extend that mission—bringing our innovation, expertise, and proven technology to even more care teams to improve access, communication, and outcomes.

Full announcement here: https://hubs.li/Q03ClgGt0

08/06/2025

Here’s a hard truth: Most patient engagement strategies miss the mark.
They’re too generic.
Too infrequent.
Too one-sided.
But the good news? It doesn’t have to stay that way.
We break down what actually works—from proven outreach techniques to practical tools that meet people where they are.

🎯 If your organization is ready to turn messages into meaningful connections, this blog’s for you.

📖 Read it here: https://hubs.li/Q03yYMjl0

Learn effective patient engagement strategies to improve communication, enhance experiences, and drive better healthcare outcomes.

08/05/2025

Trust is the foundation of better health outcomes, but it’s also where payers often fall short.

In a PwC survey, payers ranked last in consumer trust among healthcare info sources.

The good news?
Personalized, tech-enabled communication can change that.

Explore how to rebuild trust with every interaction and transform results here:
https://hubs.li/Q03xxtlB0

08/04/2025

The next evolution of AI is here, and it’s agentic. But what does that mean for healthcare?

Our COO, Rebecca Jones, breaks it down in her latest piece for Unite.ai, exploring how AI that acts (not just analyzes) is transforming patient engagement, streamlining operations, and redefining the care experience.

Read more insights here:
https://hubs.li/Q03B6_jM0

AI is everywhere in CX and contact centers right now. From virtual agents to real-time analytics, it’s clear that intelligent systems are beginning to reshape how brands serve, support, and engage customers. But with all the experimentation, one challenge is becoming increasingly visible: most org...