Ovation

09/02/2026

Real talk from Blaze Pizza's CTO: "If you're not paying attention to what the guests are saying, you're probably missing the feedback loop."

They took that seriously. Three months after switching to Ovation, their online response rate jumped 400% and they saved over 10,000 guests.

Now, Blaze Pizza recovers 56% of unhappy guests before they walk away for good.

Watch the full story: https://bit.ly/4qT9P3U

08/26/2026

Reviews. Surveys. Comment cards. DMs.

Feedback hits from every direction. Almost none of it lives in one place, so the real pattern stays buried under one-off gut checks.

More channels should mean sharper insight. Instead, it's just noise.

Modern tech makes it easy to separate the signal from the noise. We broke down exactly how: https://bit.ly/4hQF4Ks

08/19/2026

Most unhappy guests never complain. They just stop showing up.

That's silent churn... and it's the retention problem most restaurants can't see coming.

The fix: catch it in real time, respond fast, and let AI flag at-risk guests before they're gone for good.

We broke it down here: https://bit.ly/3SDTB1T

08/13/2026

A messed-up order doesn't have to mean a lost guest.

Josh Halpern, CEO of Big Chicken, turns complaints into second chances with Ovation. A quick follow-up, a little empathy, and guests come back. Often more impressed than if nothing had gone wrong at all.

So far, Big Chicken has brought back 1,300+ guests using Ovation.

The math backs it up: an average $24 transaction, once a week, adds up to over $1,000 a year, from just one guest.

Isn't that worth a minute of your time?

See the full story: https://bit.ly/461i4Bc

08/10/2026

Nobody likes giving 30% of every order to a delivery app. Yet most restaurants keep doing it.

The first order is fair trade — that's marketing spend. Every order after that should be yours.

The fix: stop asking guests for data. Ask for feedback instead.

Result: 5–10% convert to direct — and reorder 2x more.

Here's the playbook:

Quick answer: Restaurants convert third-party delivery guests into direct, first-party customers by asking for feedback instead of asking for data or a repeat order. A simple post-order survey ("How was everything? ) collects the guest's phone number naturally, then delivers an offer that can only b...

08/05/2026

100% response rate. 3% sales growth. Not a coincidence.

Cheba Hut's Chief Development Officer, Seth Larsen, made responding to every single guest survey the standard, not the exception.

Since launching Ovation, that commitment has recovered 61% of at-risk guests and helped drive 3% sales growth this year across 85 locations.

See how they did it → https://bit.ly/3RRQov5

07/23/2026

What if every guest left your restaurant already planning their next visit?

That's not luck. It's personalization… and it's more achievable than most operators think.

The Personalization Playbook for Restaurants covers strategies that turn one-time visitors into loyal regulars, and how to measure the revenue impact of every guest you win back.

Get it now → https://bit.ly/4wTN6X6

07/15/2026

Everything's bigger in Texas… Including the conversations around guest experience! 🤠 What an incredible two days at the 2026 Texas Restaurant Show in San Antonio! 🎉

Ovation CEO Zack Oates hit the Profit Lab stage to share the 3 C's of guest loyalty: convenience, consistency, and connection.

The takeaway? The real profit is in bringing guests back. 📈

Thank you to everyone who attended the session and to all the operators who stopped by our booth. 🙌

07/09/2026

Dave's Hot Chicken didn't just grow to 420+ locations by accident — they built guest feedback into how they operate.

The payoff: an 87% increase in online review volume, 41% guest recovery rate, and a rating climb from 4.6 to 4.7... and growing.

Straight from CEO Jim Bitticks: "Anytime you get feedback from a guest and actually do something with it, that's good for the business, good for the guests, and definitely worth doing... get your teams to react to it, and the sky's the limit."

Check out the full case study here: https://bit.ly/4gp7fPX

07/01/2026

Grateful for the shoutout from Harold Walters and the great team at Shootz!