Ovation

Name: Ovation
Address: 73 W University Parkway, Orem, UT, 84058, US
Telephone: +18013832821

Ovation uses a 2-question SMS-based survey as a “digital table touch” that has redefined guest f

11/03/2026

We analyzed 10 million restaurant reviews. Here’s what they say about 2027.

On Nov 18, Ovation’s Amanda Spradlin sits down with Jill Heck, Director of Operations Systems and Services at Bubbakoo’s Burritos, to break down:

→ 5 predictions for restaurant guest experience in 2027
→ What guests will expect from your brand next year
→ How Bubbakoo’s is planning for what’s ahead

Can’t make it live? Register anyway. Every registrant gets the full 2027 Forecast Report and live recording.

📅 Nov 18 | 1pm ET | Free

👉 Save your seat: https://bit.ly/48wtXjO

10/14/2026

Every restaurant gets complaints. The cold fries. The missing sauce. The 20-minute wait.

What separates brands that keep those guests from brands that lose them is simple: how fast someone answers.

We spent the last six months listening to calls with restaurant operators. Response time came up in nearly every one. Not menu. Not staffing. Speed.

So how fast is fast enough? Our new guide breaks it down:
→ The target window: same shift, 24 hours max
→ 5 moves multi-location brands use to hold that pace, from SLAs to AI-drafted replies
→ How to prove the payoff with return rates and recovered revenue

⏱️ The clock starts when the guest hits send.

👉 Read the guide: https://bit.ly/3VPQSnc

10/09/2026

🔥 FCES 2026 served up a lot to chew on! Three days at Loews Arlington packed with big ideas, fresh concepts, and even better company. 🌮🤠

A huge shoutout to every Perfect Pitch contestant who shared their vision on stage. Congrats to PLOMO Quesadillas for taking the crown and one year of Ovation to fuel their growth. 🎉 That's a lot of melted cheese worth celebrating. 🧀🏆

🙌 Big thanks to Cherryh Cansler and the Fast Casual team for cooking up another great summit and to everyone who came by to say hello.

Until next time! 🤠 ⭐

10/08/2026

You know how to make a taco. You still go to taco restaurants. 🌮

Guest experience software works the same way.

A survey takes a weekend to build. A secure, compliant, scalable guest experience platform takes years. That means:

🔒 Keeping guest data secure
📱 Staying TCPA compliant (fines can hit $1,500 per message)
📈 Scaling from one location to five hundred
🛠️ Fixing it when the developer who built it leaves

Ovation has spent nine years building exactly that for restaurants, with guest recovery, operational insights, reputation management, and more, all in one AI-powered platform.

That's our taco.

Read the full breakdown: https://bit.ly/3VXQeE9

10/01/2026

🌮 Taco 'bout excited, FCES 2026 is almost here, and we're Texas-bound! 🤠

📍 Stop by Table #27 to say hi to Zack Oates, Julio Arevalo, and Christopher Suggs, and see how Ovation helps fast casual brands turn guest feedback into 5-star reviews and revenue growth. ✨📈

🎤 Don't miss CEO Zack Oates on the Perfect Pitch advising panel. Watch fresh fast casual concepts compete, hear expert advice, and cast your vote for the winner. (Last year's champ? TAP! 🔥)

🏆 The winning pitch gets bragging rights, a $3,500 prize, and one year of free Ovation to level up guest experience. 👏

Here's when to catch the Perfect Pitch action:

🔵 Round 1: Sunday // October 4 – 5:00 PM
🔵 Round 2: Monday // October 5 – 10:20 AM
🔵 Final Round: Tuesday // October 6 – 1:30 PM

See y'all in Arlington! 👋 🍔

09/29/2026

🎉 FSTEC 2026 recap: great sessions, great conversations at Booth #723, and the best puppy playdate we've ever attended for "work." 🐶🤠

In between the belly rubs, we talked a lot about what happens when restaurants act on guest feedback. With Ovation, restaurants can:
✔ Capture up to 14X more feedback
✔ Recover up to 47% of unhappy guests
✔ Generate up to 3X more online reviews

Thanks to everyone who stopped by to say hello. 🙌 🐾

09/23/2026

What's a recovered guest actually worth? Join us live on Sept 30 with Ovation's Amanda Spradlin and Newk's Eatery's Jessica Drahem for The ROI of Guest Recovery for Restaurants.

You'll learn:
✅ Why recovery is one of the highest-leverage moves a restaurant can make
✅ The metrics that prove it drives revenue
✅ Best practices from a multi-unit operator

Plus, get a first look at our new Guest Recovery Dashboard 👀

📅 Wednesday, Sept 30 | 11 AM MT / 1 PM ET
Save your spot now: https://bit.ly/4xKnWKC

09/17/2026

🤠 Hats on, boots dusted off—FSTEC 2026 is calling us to Grapevine, TX!

Mike Rabinoff, Derek Morgan, and Chris Suggs will be at 📍Booth #723 next week, ready to talk guest feedback and how to turn it into your competitive edge. 🙌

09/16/2026

Guest recovery just got a receipt.

Every restaurant tries to win back unhappy guests. It can be difficult to prove it worked — and in challenging times, every dollar of retained revenue counts.

Ovation's Summer Release changes that.

✅ Guest Recovery Dashboard — see exactly what every save is worth to your restaurant. Revenue, save rate, response speed, and impact on guest behavior — all in one view.
✅ User Permissions — full control over who on your team sees what, instantly. No developer, no waiting.
✅ Fraud Prevention — your scores, protected. Inflated and duplicate surveys, gone.

This is the biggest step yet in making guest recovery provable for restaurants. Get the full breakdown:
https://bit.ly/4AhrFlh

Want to see the Guest Recovery Dashboard in action? Register for our webinar, the ROI of Guest Recovery, on September 30: https://bit.ly/4h8RY4i

09/09/2026

Wondering what to actually do with AI for your restaurant?

Ovation CEO Zack Oates hit the floor at the National Restaurant Association Show and asked 32 operators, execs, and industry leaders the same question: how are you actually using AI right now? No script, no filter — just answers worth 10 minutes of your time.

What you'll get:
- Rapid-fire, unscripted answers from 32 restaurant leaders
- Real tactics for guest sentiment, response times, and reputation management
- A candid look at where AI helps… and where it doesn't
- A playbook to help you get started

Watch the video + grab the playbook: https://bit.ly/4gVsdoh

Address

73 W University Parkway
Orem, UT
84058

Telephone

+18013832821

Website

http://ovationup.com/

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