07/08/2021
Computer Technician – Tier 1
What To Expect
As a part of Computer Corner, you are joining a team of individuals who are passionate about serving the technical challenges people face in their day to day lives. Customers rely on us to keep them connected and we take being their last line of defense seriously. We work as a team to deliver a unique experience and build lasting customer relationships.
General Overview:
• Assist users with PC and Network related issues
• Maintain Desktop/PC hardware and software running on local workstations and resolve all hardware/software problems by either fixing the problem or replacing it with a working component.
• Troubleshoot hardware/software, printer and copier issues.
• Provide installation and support to users for all PC equipment.
• Provide follow-up contact with the customer and inform customers of the progress of their computer repair while demonstrating excellent customer service skills and communication.
Required Skills:
• Comfortable replacing internal components in a desktop computer
• Working knowledge with Microsoft Windows 7, 8 and 10
• Working knowledge with Microsoft 365
• Strong customer and results orientation
• Ability to organize workload for effective project implementation
• Strong written and verbal communication skills to clearly communicate with Management, Users and IT Staff.
• Must be able to communicate effectively with equipment vendors.
• Ability to effectively manage multiple, competing, high-priority projects with varying deadlines
• Achieves results under limited direction
• Must be able to lift up to 50lbs
Experience (Preferred but Not Necessary):
• 2-years demonstrated experience PC Desktop and Laptop hardware and software support
• 1-year demonstrated experience troubleshooting Android and iPhone hardware
• 1-year basic Printer maintenance support
• 1-year Active Directory User account support
• 1-year Microsoft Exchange account/mailbox support
Preferred Qualifications:
• 4 or more years demonstrated experience PC Desktop and Laptop hardware and software support
• Experience working with Office 365 for Business
• Microsoft Certified Professional (MCP)
• A+ Certification
• Other related certifications
Compensation
• $13.00 to $15.00 Per Hour
• Paid Time Off
• Retirement Benefits
• Mileage
• Employee Discount
• Professional Development Assistance
