StrataCX

07/12/2024

Did you know AI is now handling 41% of customer inquiries without human intervention?

Our recent report highlights Metrigy’s latest research on the positive changes AI is making to employee and customer experiences.

Let’s take a look at how agent assist is showing measurable improvements. 📈

⭐ 49% Improved customer satisfaction
⭐ 45% Increased sales
⭐ 37% Reduced AHT
⭐ 32% Reduced agent attrition

Take advantage of these game-changing insights! Read the full report to learn how AI can benefit your organization's CX strategy:
https://ringcentr.al/45wLc26.

07/12/2024

RingEX, the leading business communications solution, is enhanced with a personal AI assistant. Make productivity effortless with real-time note-taking, personalized intelligence, AI writing, and more.

Explore how RingEX revolutionizes team efficiency: https://ringcentr.al/3U8WrIK.

07/12/2024

06/21/2024

Struggling with unreliable communications tools? MedCare, a leading medical equipment provider, found a reliable, all-in-one solution with RingCentral.

By implementing RingEX, RingSense AI, and RingCentral Contact Center, MedCare transformed its customer experience by optimizing workflows and unlocking data-driven strategies to continuously improve customer service.

The impact was significant:
​📞 Intuitive phone menus streamlining caller journeys
📈 AI-driven coaching insights elevating agent performance
💬 Consolidated omnichannel support experience—voice, chat, SMS, fax.

All integrated seamlessly. All on RingCentral.

See how MedCare utilizes RingCentral to drive operational efficiencies and deliver best-in-class customer service: https://ringcentr.al/4ctqVwH

06/21/2024

Download our Whitepaper today!
https://stratacx.com/post/download-our-whitepaper

StrataCX focuses on transformational Contact Center design, re-engineering, and optimization.
We help you see around corners to avoid unnecessary mistakes that would otherwise lead to costly course correction downstream.

StrataCX brings immediate value with decades of experience and a passion for Contact Center optimization.

06/14/2024

How do you unlock the critical insights within your customer conversations?

Tarrytown Expocare Pharmacy, the country’s largest long-term care pharmacy serving intellectually and developmentally disabled patients, used to analyze its customer interactions manually, struggling to identify valuable trends and insights.

With a massive volume of roughly 1,500 daily calls, the Customer Success team could only review a mere 20 calls, leaving a wealth of data untapped.

In need of deep, holistic analysis, Tarrytown turned to RingSense for Sales.

Discover how RingSense for Sales helps Tarrytown save time and uncover key insights to improve the patient and agent experience: https://ringcentr.al/3KGOS7Z.

06/14/2024

Boost win rates and your sales team’s productivity with the latest product updates to RingSense for Sales. See what’s new! ⬇️

📣 New AI-powered coaching tools
🔀 Microsoft Teams integration
📔 Expanded CRM integrations
🌎 Global reach and multilingual support

More: https://ringcentr.al/3z3oylZ

06/11/2024

Effortless business communications, powered by AI. RingEX with RingSense AI unifies phone calls, messages, and video meetings with real-time AI and conversation intelligence, for seamless productivity.

Discover how:
https://ringcentr.al/3U8WrIK.

06/11/2024

Automate customer service processes and improve customer and agent experiences using these 10 strategies: https://ringcentr.al/3tJtxpH.

06/11/2024

Sometimes simpler is simply better. While having all the “bells and whistles” is nice, it’s not necessary in all situations. Simplicity doesn’t mean lack