Symphony SummitAI

06/13/2023

ITSM isn't just for IT anymore. It's for HR, Customer Service, Facilities Management—literally every department that wants to maximize their service delivery and operational efficiency.

Our latest data sheet, paints a clear picture of the immense potential of leveraging ITSM across the enterprise. It's a must-read for leaders looking to drive productivity, enhance service delivery, and promote a culture of continuous improvement.

Key takeaways?

🔹 Enhanced Efficiency: Automating routine tasks to boost productivity.
🔹 Better Decision-Making: Making data-driven decisions with insightful reports.
🔹 Superior Service Delivery: Improving customer experience with streamlined processes.

Are you ready to explore the expansive potential of ITSM? Dive into the data sheet and join the revolution.

05/12/2023

Talk of an imminent recession is compelling many companies to reconsider their current ITSM vendor with an eye to increasing productivity, eliminating features they don’t need, and taking advantage of the most innovative products on the market.

Our Senior Director – Americas, Tim Lawes, says there are five lessons CIOs should keep in mind when considering how to make the leap:

1. Discuss the customization process
2. Find out if a virtual assistant is available
3. Question how your data will be protected
4. Ask about the interoperability
5. Look out for hidden costs

To learn more about your options when it comes to ITSM, read Tim’s full article in Spiceworks here – https://www.spiceworks.com/tech/it-strategy/guest-article/itsm-upgrading-best-practices/

Tim Lawes of SymphonyAI Summit shares best practices for upgrading legacy ITSM systems to streamline functions and increase productivity.

05/03/2023

If you missed Jason Yeary and Nate Riley’s Solutions Spotlight presentation at earlier today, don’t worry one bit! Stop by and see us at booth 405 today between 6-7:30pm PT in the EXPO Hall for a personal demo and to grab a koozie from Jason for Happy Hour! Looking forward to seeing you all then!

04/26/2023

Will you be in Las Vegas next week at ?! Be sure to join us there on May 3 at 2:40pm PT on the EXPO Floor to attend, "AI-enabled Enterprise Workflows: Smarter ITSM is Just the Beginning" for an exclusive look at SymphonyAI and the Summit service management platform presented by Jason Yeary and Nate RIley. You won't want to miss it!

More details on that session here - https://schedule.supportworldlive.com/session/ai-enabled-enterprise-workflows-smarter-itsm-is-just-the-beginning-an-exclusive-look-at-symphonyai-and-the-summit-service-management-platform/893473

There's still time to register for SWL. Be sure to use discount code SS300 to get $300 off of your registration!

04/20/2023

“Delivering value to our enterprise customers is our number one priority, and we believe being recognized as a Gartner Customers’ Choice for the fifth time in a row underscores that commitment. The market is hungry for an excellent enterprise-grade, easy-to-use, cost-effective service management and enterprise workflow automation offering.” - Satyen Vyas, CEO SymphonyAI Summit

03/31/2023

What a great way to close out the week and quarter! SymphonyAI Summit is honored to be named a Leader in the ISG (Information Services Group) Provider Lens™ Evaluation for Enterprise Service Management - Software 2023!

The report offers business and IT decision-makers transparency on the strengths and weaknesses of relevant platform vendors. Organizations recognized as Leaders are deemed by ISG's industry experts and the ISG research methodology as offering the most appropriate solutions for the needs of clients.

You can read the full ISG Report Here - https://www.symphonysummit.com/isg-rising-star-23/

03/02/2023

Digital employee experience (DEX) is the new frontier for ITSM with 67% of Axelos - Powering Best Practice 2023 ITSM Benchmarking Report respondents indicating that their organizations understand the need to deliver a better employee experience.

Yet, this change will be a significant undertaking as there is a disconnect between IT's view of their service and support capabilities and those of end-users.

To learn about solutions to approaching this disconnect and more on the importance of DEX in 2023, check out our latest ebook on the topic. https://www.symphonysummit.com/resources/ebooks/digital-employee-experience-dex-the-new-frontier-for-itsm/

02/15/2023

How does Diversey, the multinational cleaning products company, break down silos and reduce complexity in its IT operations?

In a piece for Cleaning Hygiene Today, our VP of Sales for the Americas, Ryan van Biljon, delves into the solution—deploying AI-driven ITSM with the help of a software as a service (SaaS) platform.

In regard to the shift towards AI-empowered ITSM, David Payne, Diversey’s senior ITSM manager, notes – “It was really not a big deal at all, it’s been very cost-effective for us… We have the equipment and the digital infrastructure we need to do what we do — without needing to rely on a big outside team. Instead, we have a partner. And they’re definitely a factor in our growth.”

To learn more about how AI-driven ITSM can optimize your operations, read the full article here – http://chtmag.com/how-cleaning-services-for-commercial-real-estate-ended-up-using-ai-coming-out-of-the-pandemic/

01/09/2023

Entering 2023 as an honorable mention has been a great way start to the year! Read the report for all the details. https://www.symphonysummit.com/resources/analyst-reports/symphonyai-summit-acknowledged-as-an-honorable-mention-in-the-2022-gartner-magic-quadrant-for-it-service-management-tools/

12/27/2022

Exciting momentum to close out 2022! SymphonyAI Summit has been recognized as an honorable mention in the 2022 Gartner® Magic Quadrant™ for IT Service Management Tools report!

Click below to view the full Gartner Magic Quadrant report for IT Service Management Platforms and to view the honorable mentions: https://www.symphonysummit.com/resources/analyst-reports/symphonyai-summit-acknowledged-as-an-honorable-mention-in-the-2022-gartner-magic-quadrant-for-it-service-management-tools/