03/26/2024
Dear Valued Customers,
I am writing to extend my sincere apologies for the internet outage that occurred today, specifically from 8:05 am to 9:50 am. I understand the inconvenience this may have caused, and I want to provide you with full transparency regarding the issue.
The outage was due to an IP issue from the company we rely on for our public IPs, which experienced a significant outage during that period. As part of our commitment to providing reliable services, we have been in the process of transitioning to our own Public IP pool to mitigate such outages that are beyond our control.
However, today's major partial outage has highlighted the urgency of completing this transition. I, Mossie Kines, CEO of WiFires, am personally overseeing this process and will be allocating additional resources to ensure a swift and seamless transfer to our ARIN owned IPs. My deadline for completing this move is 5/1/2024.
As part of this transition, all customers with public IPs will be contacted to schedule an IP change. We are committed to minimizing disruptions and ensuring a smooth transition for all our valued customers.
Once again, I apologize for the inconvenience caused by today's outage. Your satisfaction and trust are of utmost importance to us, and we are taking proactive steps to prevent such issues in the future.
Thank you for your understanding and continued support.
Warm regards,
Mossie Kines
CEO, WiFires
