05/27/2026
Gross sales mean nothing until the refund window closes.
In direct response, it’s common to see a $240 AOV drop to a $190 gross profit after accounting for high-volume refunds in the first 90 days and merchant processing fees.
If you are spending $200 to acquire a customer because you see "$240" on your dashboard, but your "settled" profit is actually $190, you are paying for the privilege of losing money. Scale on truth, not on gross volume.