CloudCookies

07/19/2025

We take pride in witnessing the success of our customers. Seeing their dedication and efforts culminate in winning outcomes is truly gratifying.

07/19/2025

CloudCookies posted on LinkedIn

07/19/2025

Amazon Pinpoint is being phased out—are you ready? New customer access ended May 20, 2025. Full support ends October 30, 2026. If you’re using Pinpoint for messaging or engagement, now is the time to plan your migration. At CloudCookies, we help AWS customers move fast, minimize disruption, and ...

07/19/2025

🚧 Launching a New Contact Center? Don’t Reinvent the Wheel. Automate It. At CloudCookies, we help teams go live faster and smarter with AI built in from day one. We helped DoorDash: ✅ Save $5M+ annually ✅ Increase self-service by 218% ✅ Improve call routing by 35% ✅ Go live in weeks, no...

07/19/2025

AWS Summit New York City 2025. BIG WEEK AHEAD! We’re just days away from AWS Summit New York City 2025 — July 16–17 at the iconic Javits Center! ✅ Hear from AWS leaders & cloud innovators ✅ Dive into generative AI, cloud migration, app modernization ✅ Get hands-on in labs + worksho...

07/19/2025

🚀 We’re CloudCookies - Your Partner in AI-Powered Contact Center Innovation! 🤖🍪 We’re proud to partner with Amazon Web Services (AWS), Cloud303, Kustomer and Ravens Global to deliver top-tier solutions and unparalleled support for our customers. At CloudCookies, we believe every ...

07/19/2025

Want to boost CX + revenue with Amazon Connect's latest features? ✅ Book a free strategy session with CloudCookies! We’ll show you how GenAI agents, real-time coaching, and smart workspaces can transform your contact center. 👉 DM us or visit https://lnkd.in/g5zxd5bq ...

10/25/2024

Unlock the Power of Amazon Connect with CloudCookies Sandbox!

Looking to create, test, and personalize your Amazon Connect environment with ease?

With CloudCookies Amazon Connect Sandbox, you can:
⚡ Deploy fully functional, vertical-specific contact center environments in minutes.
📖 Explore end-to-end customer use cases with an intuitive playbook.
🎯 Customize and test experiences for agents, administrators, and customers.
🔁 Seamlessly migrate your sandbox setup to your own AWS account with our migration services.

✨ Take control of your contact center environment today.
Build. Test. Deploy. Repeat.

🌟 Contact us at [email protected] to start your journey now with CloudCookies Amazon Connect Sandbox!

02/14/2024

11/30/2023

We are thrilled to announce our achievement with DoorDash – an impressive $5 million in annual savings!

By harnessing the power , and , we've not just transformed DoorDash's customer service but also delivered substantial cost reductions year over year.

Curious about the magic behind this success? Dive into our case study and join us in shaping the future of AI-driven solutions!

At CloudCookies, we're driven by innovation and results. Come be a part of our journey towards excellence.

Case Study - Retail Executive Summary DoorDash's multi-sided marketplace faced challenges in efficiently serving Merchants, Dashers, and Consumers due to an outdated Interactive Voice Response (IVR) system with touch-tone menus. This led to frustrated callers resorting to pressing "0" to reach a liv...

09/26/2022

Is it time to upgrade your contact center? We can help!

https://aws.amazon.com/connect/

CloudCookies uses automation to onboard 400-700 agents a week to Amazon Connect, allowing us to offer aggressive discounts and incentives to deliver at twice the speed and half the cost of the competition.

If you or your customers are looking to migrate to or get the most out of Amazon Connect, Email us at [email protected] or message us for more information~

CloudCookies

Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing.