10/29/2026
Guests aren’t saying, “I don’t want people.” They’re saying, “I don’t need people for every transaction.”
70% of travelers would use mobile or kiosk check in over a traditional front desk. Kiosk users are 3x more likely to purchase upgrades or add-ons.
Let technology handle speed and convenience. Let your people handle relationships and care.
Read our most recent blog: https://trueomni.com/blog/hotels-are-in-the-people-business-but-the-guest-experience-says-otherwise/